Ushers, Lobby Attendants, and Ticket Takers
Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.
Tasks
Specific duties and responsibilities regularly performed in this occupation.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.85
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.83
- Clean facilities.82
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.80
- Maintain order and ensure adherence to safety rules.78
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.76
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.76
- Refuse admittance to undesirable persons or persons without tickets or passes.74
- Guide patrons to exits or provide other instructions or assistance in case of emergency.73
- Greet patrons attending entertainment events.73
- Count and record number of tickets collected.69
- Search for lost articles or for parents of lost children.68
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- Settle seating disputes or help solve other customer concerns.67
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.64
- Lead tours and answer visitors' questions about the exhibits.64
- Manage inventory or sale of artist merchandise.61
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.59
- Schedule or manage staff, such as volunteer usher corps.56
- Page individuals wanted at the box office.53
- Manage informational kiosks or displays of event signs or posters.51
- Give door checks to patrons who are temporarily leaving establishments.50
- Work with others to change advertising displays.50
- Distribute programs to patrons.41
- Provide food and beverages to customers.—
Skills
Developed capacities that facilitate learning or the more rapid acquisition of knowledge.
- Active Listening53
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking53
Talking to others to convey information effectively.
- Coordination50
Adjusting actions in relation to others' actions.
- Service Orientation50
Actively looking for ways to help people.
- Social Perceptiveness50
Being aware of others' reactions and understanding why they react as they do.
- Complex Problem Solving44
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking44
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Monitoring44
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension44
Understanding written sentences and paragraphs in work-related documents.
- Active Learning38
Understanding the implications of new information for both current and future problem-solving and decision-making.
- Negotiation38
Bringing others together and trying to reconcile differences.
- Persuasion38
Persuading others to change their minds or behavior.
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- Time Management35
Managing one's own time and the time of others.
- Instructing28
Teaching others how to do something.
- Judgment and Decision Making28
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Management of Personnel Resources25
Motivating, developing, and directing people as they work, identifying the best people for the job.
- Operations Monitoring25
Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Systems Analysis25
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation25
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Writing25
Communicating effectively in writing as appropriate for the needs of the audience.
- Learning Strategies22
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Operation and Control22
Controlling operations of equipment or systems.
- Mathematics19
Using mathematics to solve problems.
- Quality Control Analysis16
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Troubleshooting13
Determining causes of operating errors and deciding what to do about it.
- Programming6
Writing computer programs for various purposes.
- Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
- Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
- Management of Financial Resources0
Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources0
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Operations Analysis0
Analyzing needs and product requirements to create a design.
- Repairing0
Repairing machines or systems using the needed tools.
- Science0
Using scientific rules and methods to solve problems.
- Technology Design0
Generating or adapting equipment and technology to serve user needs.
Knowledge
Organized sets of principles and facts that apply in general domains.
- Customer and Personal Service70
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language61
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Sales and Marketing46
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mathematics41
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Computers and Electronics37
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Public Safety and Security36
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Administrative32
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Administration and Management30
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Communications and Media30
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Education and Training27
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Economics and Accounting26
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Telecommunications26
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
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- Food Production23
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Law and Government21
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Personnel and Human Resources20
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Geography18
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Production and Processing18
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Psychology18
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Mechanical16
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sociology and Anthropology14
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Fine Arts13
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Philosophy and Theology12
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Building and Construction11
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Foreign Language10
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Chemistry9
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Engineering and Technology9
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Design8
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- History and Archeology8
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Therapy and Counseling8
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Transportation8
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Biology5
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Physics4
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Medicine and Dentistry3
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Abilities
Enduring attributes of the individual that influence performance.
- Oral Expression53
The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity53
The ability to speak clearly so others can understand you.
- Near Vision50
The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension50
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Recognition50
The ability to identify and understand the speech of another person.
- Problem Sensitivity47
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Selective Attention47
The ability to concentrate on a task over a period of time without being distracted.
- Deductive Reasoning44
The ability to apply general rules to specific problems to produce answers that make sense.
- Far Vision44
The ability to see details at a distance.
- Information Ordering44
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Written Comprehension44
The ability to read and understand information and ideas presented in writing.
- Inductive Reasoning41
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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- Perceptual Speed41
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Trunk Strength41
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Visual Color Discrimination41
The ability to match or detect differences between colors, including shades of color and brightness.
- Finger Dexterity38
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Time Sharing38
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Manual Dexterity35
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Category Flexibility31
The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Flexibility of Closure31
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Arm-Hand Steadiness28
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
- Fluency of Ideas28
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Stamina28
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Static Strength28
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Control Precision25
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Dynamic Strength25
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Extent Flexibility25
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Gross Body Coordination25
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Gross Body Equilibrium25
The ability to keep or regain your body balance or stay upright when in an unstable position.
- Hearing Sensitivity25
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Memorization25
The ability to remember information such as words, numbers, pictures, and procedures.
- Multilimb Coordination25
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Originality25
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Speed of Closure25
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Visualization25
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Written Expression25
The ability to communicate information and ideas in writing so others will understand.
- Number Facility22
The ability to add, subtract, multiply, or divide quickly and correctly.
- Rate Control22
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Reaction Time22
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Mathematical Reasoning19
The ability to choose the right mathematical methods or formulas to solve a problem.
- Depth Perception13
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Explosive Strength13
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Spatial Orientation13
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Response Orientation10
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Wrist-Finger Speed10
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Peripheral Vision3
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
- Night Vision0
The ability to see under low-light conditions.
- Sound Localization0
The ability to tell the direction from which a sound originated.
- Speed of Limb Movement0
The ability to quickly move the arms and legs.
Work Activities
General types of job behaviors occurring on multiple jobs.
- Performing for or Working Directly with the Public90
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Supervisors, Peers, or Subordinates72
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events61
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Making Decisions and Solving Problems61
Analyzing information and evaluating results to choose the best solution and solve problems.
- Resolving Conflicts and Negotiating with Others58
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Getting Information56
Observing, receiving, and otherwise obtaining information from all relevant sources.
- Training and Teaching Others54
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Establishing and Maintaining Interpersonal Relationships51
Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Monitoring Processes, Materials, or Surroundings50
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Working with Computers49
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Assisting and Caring for Others46
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Coaching and Developing Others46
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
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- Controlling Machines and Processes45
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Handling and Moving Objects42
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Performing General Physical Activities41
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Selling or Influencing Others40
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Communicating with People Outside the Organization38
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Interpreting the Meaning of Information for Others36
Translating or explaining what information means and how it can be used.
- Updating and Using Relevant Knowledge35
Keeping up-to-date technically and applying new knowledge to your job.
- Judging the Qualities of Objects, Services, or People34
Assessing the value, importance, or quality of things or people.
- Developing and Building Teams32
Encouraging and building mutual trust, respect, and cooperation among team members.
- Evaluating Information to Determine Compliance with Standards32
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Organizing, Planning, and Prioritizing Work30
Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Analyzing Data or Information29
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Coordinating the Work and Activities of Others27
Getting members of a group to work together to accomplish tasks.
- Documenting/Recording Information27
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Processing Information26
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Providing Consultation and Advice to Others25
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Thinking Creatively25
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Inspecting Equipment, Structures, or Materials23
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Guiding, Directing, and Motivating Subordinates20
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Estimating the Quantifiable Characteristics of Products, Events, or Information16
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Performing Administrative Activities14
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Scheduling Work and Activities12
Scheduling events, programs, and activities, as well as the work of others.
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment11
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
- Monitoring and Controlling Resources10
Monitoring and controlling resources and overseeing the spending of money.
- Repairing and Maintaining Electronic Equipment10
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Repairing and Maintaining Mechanical Equipment10
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Developing Objectives and Strategies3
Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Operating Vehicles, Mechanized Devices, or Equipment3
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
- Staffing Organizational Units2
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Work Styles
Personal characteristics that can affect how well someone performs a job.
- Cooperation81
A tendency to be pleasant, helpful, and willing to assist others at work.
- Social Orientation72
A tendency to seek out, enjoy, and be energized by social interaction at work.
- Dependability69
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
- Optimism65
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
- Empathy58
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
- Self-Control50
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
- Sincerity46
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
- Attention to Detail42
A tendency to be detail-oriented, organized, and thorough in completing work.
- Integrity42
A tendency to be honest and ethical at work.
- Humility38
A tendency to be modest and humble when interacting with others at work.
- Stress Tolerance32
A tendency to cope and function effectively in stressful situations at work.
- Adaptability24
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
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- Cautiousness21
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
- Self-Confidence21
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
- Initiative20
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
- Tolerance for Ambiguity13
A tendency to be comfortable with ambiguity and uncertainty at work.
- Perseverance11
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
- Achievement Orientation9
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
- Leadership Orientation5
A tendency to lead, take charge, offer opinions, and provide direction at work.
Interests (RIASEC)
Holland's six occupational interest types (RIASEC) this work tends to attract.
- Conventional63
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
- Social62
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
- Enterprising53
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
- Realistic37
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
- Artistic7
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
- Investigative0
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Work Context
Physical and social factors that influence the nature of work.
Contact With Others
- Constant contact with others90%
Deal With External Customers or the Public in General
- Extremely important78%
- Very important19%
Face-to-Face Discussions with Individuals and Within Teams
- Every day86%
- Once a month or more but not every week14%
Indoors, Environmentally Controlled
- Every day90%
Work With or Contribute to a Work Group or Team
- Extremely important66%
- Very important27%
Spend Time Standing
- Continually or almost continually53%
- More than half the time20%
- About half the time17%
Physical Proximity
- Very close (near touching)32%
- Moderately close (at arm's length)50%
- Slightly close (e.g., shared office)17%
Importance of Being Exact or Accurate
- Extremely important37%
- Very important19%
- Important38%
Importance of Repeating Same Tasks
- Extremely important38%
- Very important26%
- Important13%
- Fairly important18%
Telephone Conversations
- Every day39%
- Once a week or more but not every day26%
- Once a month or more but not every week13%
- Never13%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important33%
- Very important22%
- Important29%
- Not important at all13%
Determine Tasks, Priorities and Goals
- A lot of freedom19%
- Some freedom45%
- Limited freedom23%
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Freedom to Make Decisions
- Some freedom43%
- Limited freedom42%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually49%
- Less than half the time17%
- Never17%
Impact of Decisions on Co-workers or Company Results
- Very important results31%
- Important results15%
- Moderate results30%
- Minor results23%
Frequency of Decision Making
- Every day44%
- Once a week or more but not every day15%
- Once a year or more but not every month21%
- Never20%
Health and Safety of Other Workers
- Very high responsibility23%
- High responsibility20%
- Moderate responsibility32%
- Limited responsibility25%
Spend Time Making Repetitive Motions
- Continually or almost continually33%
- More than half the time15%
- About half the time14%
- Less than half the time36%
Dealing With Unpleasant, Angry, or Discourteous People
- Once a week or more but not every day45%
- Once a month or more but not every week31%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day31%
- Once a week or more but not every day19%
- Once a month or more but not every week13%
- Once a year or more but not every month18%
- Never19%
Spend Time Walking or Running
- Continually or almost continually20%
- More than half the time14%
- About half the time27%
- Less than half the time29%
Public Speaking
- Every day24%
- Once a month or more but not every week27%
- Once a year or more but not every month11%
- Never29%
Time Pressure
- Every day24%
- Once a month or more but not every week24%
- Once a year or more but not every month17%
- Never26%
E-Mail
- Every day33%
- Never43%
Work Outcomes and Results of Other Workers
- Very high responsibility15%
- High responsibility15%
- Moderate responsibility22%
- Limited responsibility30%
- No responsibility19%
Conflict Situations
- Once a week or more but not every day29%
- Once a month or more but not every week25%
- Once a year or more but not every month34%
- Never13%
Spend Time Sitting
- Continually or almost continually15%
- About half the time11%
- Less than half the time46%
- Never18%
Consequence of Error
- Extremely serious14%
- Serious13%
- Fairly serious53%
- Not serious at all16%
Written Letters and Memos
- Once a week or more but not every day20%
- Once a month or more but not every week17%
- Once a year or more but not every month38%
- Never21%
Degree of Automation
- Moderately automated48%
- Slightly automated37%
- Not at all automated14%
Pace Determined by Speed of Equipment
- Extremely important15%
- Important25%
- Not important at all53%
Exposed to Contaminants
- Every day18%
- Once a year or more but not every month13%
- Never59%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Once a month or more but not every week26%
- Never60%
Spend Time Keeping or Regaining Balance
- Continually or almost continually19%
- Less than half the time13%
- Never63%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a month or more but not every week17%
- Never66%
Exposed to Very Hot or Cold Temperatures
- Never69%
Indoors, Not Environmentally Controlled
- Every day13%
- Never75%
Outdoors, Exposed to All Weather Conditions
- Once a year or more but not every month13%
- Never69%
Level of Competition
- Moderately competitive12%
- Slightly competitive37%
- Not at all competitive51%
Outdoors, Under Cover
- Once a year or more but not every month22%
- Never69%
Exposed to Cramped Work Space, Awkward Positions
- Never73%
Duration of Typical Work Week
- 40 hours26%
- Less than 40 hours74%
Spend Time Bending or Twisting Your Body
- Less than half the time50%
- Never50%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Less than half the time40%
- Never60%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month36%
- Never64%
Exposed to Disease or Infections
- Never91%
Work Schedules
- Regular (established routine, set schedule)93%
Exposed to Hazardous Conditions
- Never86%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never94%
Exposed to Hazardous Equipment
- Never96%
Exposed to High Places
- Never96%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Never96%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never96%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never96%
Exposed to Radiation
- Never100%
Exposed to Whole Body Vibration
- Never100%
In an Open Vehicle or Operating Equipment
- Never100%
Typical Education Levels Reported
Education levels O*NET survey respondents in this occupation most often reported having.
- Less than high school diploma
- High school diploma or equivalent
- Post-secondary certificate
Technology Skills
Specific software and technology tools commonly used on the job.
Spreadsheet software
Microsoft Excel
Presentation software
Microsoft PowerPoint
Optical character reader OCR or scanning software
Ticket Alternative Express Entry, Ticket scanning software
Electronic mail software
Microsoft Outlook
Office suite software
Microsoft Office software
Operating system software
Microsoft Windows Mobile
Word processing software
Microsoft Word
Professional Associations
Organizations related to this occupation, such as industry and licensing bodies.
Related Occupations
Occupations that call for similar work and worker requirements.
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Baggage Porters, Bellhops, and Concierges
- Hotel, Motel, and Resort Desk Clerks
- Transportation attendants, except flight attendants
- Reservation and Transportation Ticket Agents and Travel Clerks
- Miscellaneous Entertainment Attendants and Related Workers
- Cashiers
- Receptionists and Information Clerks
- Counter and Rental Clerks
- Flight Attendants
- Baggage Porters, Bellhops, and Concierges
- Tour and Travel Guides
- Lodging Managers
- Miscellaneous Entertainment Attendants and Related Workers
- First-Line Supervisors of Personal Service Workers
- Meeting, Convention, and Event Planners
- Parking Lot Attendants
- Miscellaneous food preparation and serving related workers, including dining room and cafeteria attendants and bartender helpers
- Tour and Travel Guides
- Customer Service Representatives
Detailed Work Activities
More specific, granular versions of the Work Activities above.
- Sell products or services.
- Clean facilities or work areas.
- Assist individuals with special needs.
- Monitor environment to ensure safety.
- Verify patron or staff credentials.
- Usher patrons to seats or exits.
- Greet customers, patrons, or visitors.
- Prepare operational reports or records.
- Respond to customer problems or complaints.
- Mediate disputes.
- Resolve customer complaints or problems.
- Provide attraction or event information to patrons.
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- Provide patrons with directions to locales or attractions.
- Maintain supply or equipment inventories.
- Assign duties or work schedules to employees.
- Supervise service workers.
- Provide notifications to customers or patrons.
- Arrange artwork, products, or props.
- Collaborate with others to develop or refine designs.
- Respond to customer inquiries.
This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).
Based on federal labor and demographic data. Data source & methodology