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Travel Agents

Job Zone
Job Zone Three: Medium Preparation Needed
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

  • Collect payment for transportation and accommodations from customer.90
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.89
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.89
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.89
  • Record and maintain information on clients, vendors, and travel packages.87
  • Book transportation and hotel reservations, using computer or telephone.86
  • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.83
  • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.76

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

  • Active Listening78

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation78

    Actively looking for ways to help people.

  • Reading Comprehension75

    Understanding written sentences and paragraphs in work-related documents.

  • Speaking75

    Talking to others to convey information effectively.

  • Social Perceptiveness69

    Being aware of others' reactions and understanding why they react as they do.

  • Persuasion66

    Persuading others to change their minds or behavior.

  • Judgment and Decision Making60

    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Active Learning53

    Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Coordination53

    Adjusting actions in relation to others' actions.

  • Critical Thinking53

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Negotiation53

    Bringing others together and trying to reconcile differences.

  • Writing53

    Communicating effectively in writing as appropriate for the needs of the audience.

Show all 35
  • Complex Problem Solving50

    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Monitoring50

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Time Management50

    Managing one's own time and the time of others.

  • Mathematics47

    Using mathematics to solve problems.

  • Instructing41

    Teaching others how to do something.

  • Learning Strategies38

    Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Systems Analysis35

    Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Systems Evaluation31

    Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Management of Financial Resources28

    Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Management of Personnel Resources22

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Management of Material Resources19

    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Operations Analysis19

    Analyzing needs and product requirements to create a design.

  • Operations Monitoring19

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • Programming19

    Writing computer programs for various purposes.

  • Technology Design19

    Generating or adapting equipment and technology to serve user needs.

  • Operation and Control16

    Controlling operations of equipment or systems.

  • Quality Control Analysis6

    Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

  • Science6

    Using scientific rules and methods to solve problems.

  • Equipment Selection3

    Determining the kind of tools and equipment needed to do a job.

  • Equipment Maintenance0

    Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

  • Installation0

    Installing equipment, machines, wiring, or programs to meet specifications.

  • Repairing0

    Repairing machines or systems using the needed tools.

  • Troubleshooting0

    Determining causes of operating errors and deciding what to do about it.

Knowledge

Organized sets of principles and facts that apply in general domains.

  • Customer and Personal Service81

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language74

    Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

  • Sales and Marketing72

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Geography61

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Computers and Electronics59

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Administrative54

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Telecommunications54

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Transportation52

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Administration and Management47

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Communications and Media46

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Economics and Accounting43

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

  • Education and Training41

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Show all 33
  • Foreign Language32

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Mathematics27

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Personnel and Human Resources24

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Engineering and Technology22

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Public Safety and Security22

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Production and Processing20

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Law and Government18

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Psychology18

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • History and Archeology15

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

  • Sociology and Anthropology13

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Philosophy and Theology9

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • Design4

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Food Production2

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • Fine Arts1

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Mechanical1

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Therapy and Counseling1

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Biology0

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Building and Construction0

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • Chemistry0

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Medicine and Dentistry0

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • Physics0

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

Abilities

Enduring attributes of the individual that influence performance.

  • Speech Recognition78

    The ability to identify and understand the speech of another person.

  • Oral Comprehension75

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Speech Clarity75

    The ability to speak clearly so others can understand you.

  • Near Vision72

    The ability to see details at close range (within a few feet of the observer).

  • Oral Expression72

    The ability to communicate information and ideas in speaking so others will understand.

  • Written Comprehension72

    The ability to read and understand information and ideas presented in writing.

  • Problem Sensitivity63

    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Information Ordering56

    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Deductive Reasoning53

    The ability to apply general rules to specific problems to produce answers that make sense.

  • Selective Attention53

    The ability to concentrate on a task over a period of time without being distracted.

  • Written Expression53

    The ability to communicate information and ideas in writing so others will understand.

  • Category Flexibility50

    The ability to generate or use different sets of rules for combining or grouping things in different ways.

Show all 52
  • Fluency of Ideas50

    The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Inductive Reasoning50

    The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Number Facility50

    The ability to add, subtract, multiply, or divide quickly and correctly.

  • Originality50

    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Mathematical Reasoning47

    The ability to choose the right mathematical methods or formulas to solve a problem.

  • Memorization47

    The ability to remember information such as words, numbers, pictures, and procedures.

  • Time Sharing47

    The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

  • Auditory Attention41

    The ability to focus on a single source of sound in the presence of other distracting sounds.

  • Flexibility of Closure38

    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

  • Finger Dexterity31

    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

  • Speed of Closure31

    The ability to quickly make sense of, combine, and organize information into meaningful patterns.

  • Visualization31

    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

  • Far Vision28

    The ability to see details at a distance.

  • Perceptual Speed28

    The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

  • Trunk Strength28

    The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

  • Wrist-Finger Speed28

    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

  • Hearing Sensitivity19

    The ability to detect or tell the differences between sounds that vary in pitch and loudness.

  • Manual Dexterity19

    The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

  • Visual Color Discrimination19

    The ability to match or detect differences between colors, including shades of color and brightness.

  • Arm-Hand Steadiness16

    The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

  • Depth Perception16

    The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

  • Control Precision13

    The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

  • Dynamic Strength10

    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

  • Response Orientation3

    The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

  • Dynamic Flexibility0

    The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

  • Explosive Strength0

    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

  • Extent Flexibility0

    The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

  • Glare Sensitivity0

    The ability to see objects in the presence of a glare or bright lighting.

  • Gross Body Coordination0

    The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

  • Gross Body Equilibrium0

    The ability to keep or regain your body balance or stay upright when in an unstable position.

  • Multilimb Coordination0

    The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

  • Night Vision0

    The ability to see under low-light conditions.

  • Peripheral Vision0

    The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

  • Rate Control0

    The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

  • Reaction Time0

    The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

  • Sound Localization0

    The ability to tell the direction from which a sound originated.

  • Spatial Orientation0

    The ability to know your location in relation to the environment or to know where other objects are in relation to you.

  • Speed of Limb Movement0

    The ability to quickly move the arms and legs.

  • Stamina0

    The ability to exert yourself physically over long periods of time without getting winded or out of breath.

  • Static Strength0

    The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

  • Working with Computers90

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Getting Information89

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Communicating with People Outside the Organization81

    Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

  • Performing for or Working Directly with the Public77

    Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Establishing and Maintaining Interpersonal Relationships73

    Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Processing Information72

    Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Communicating with Supervisors, Peers, or Subordinates70

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Updating and Using Relevant Knowledge70

    Keeping up-to-date technically and applying new knowledge to your job.

  • Documenting/Recording Information69

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Performing Administrative Activities69

    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Selling or Influencing Others69

    Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

  • Analyzing Data or Information63

    Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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  • Making Decisions and Solving Problems63

    Analyzing information and evaluating results to choose the best solution and solve problems.

  • Organizing, Planning, and Prioritizing Work62

    Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Judging the Qualities of Objects, Services, or People61

    Assessing the value, importance, or quality of things or people.

  • Resolving Conflicts and Negotiating with Others61

    Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Interpreting the Meaning of Information for Others58

    Translating or explaining what information means and how it can be used.

  • Thinking Creatively51

    Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Scheduling Work and Activities49

    Scheduling events, programs, and activities, as well as the work of others.

  • Training and Teaching Others48

    Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Estimating the Quantifiable Characteristics of Products, Events, or Information46

    Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

  • Identifying Objects, Actions, and Events46

    Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Coordinating the Work and Activities of Others45

    Getting members of a group to work together to accomplish tasks.

  • Coaching and Developing Others41

    Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Monitoring Processes, Materials, or Surroundings41

    Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Evaluating Information to Determine Compliance with Standards40

    Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Providing Consultation and Advice to Others39

    Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

  • Guiding, Directing, and Motivating Subordinates37

    Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Monitoring and Controlling Resources36

    Monitoring and controlling resources and overseeing the spending of money.

  • Assisting and Caring for Others35

    Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Developing Objectives and Strategies35

    Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Staffing Organizational Units31

    Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

  • Inspecting Equipment, Structures, or Materials30

    Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

  • Developing and Building Teams24

    Encouraging and building mutual trust, respect, and cooperation among team members.

  • Repairing and Maintaining Mechanical Equipment22

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

  • Repairing and Maintaining Electronic Equipment18

    Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

  • Handling and Moving Objects15

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment14

    Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

  • Operating Vehicles, Mechanized Devices, or Equipment12

    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

  • Controlling Machines and Processes11

    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

  • Performing General Physical Activities9

    Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Work Styles

Personal characteristics that can affect how well someone performs a job.

  • Social Orientation79

    A tendency to seek out, enjoy, and be energized by social interaction at work.

  • Dependability78

    A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

  • Attention to Detail73

    A tendency to be detail-oriented, organized, and thorough in completing work.

  • Cooperation68

    A tendency to be pleasant, helpful, and willing to assist others at work.

  • Integrity60

    A tendency to be honest and ethical at work.

  • Optimism54

    A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

  • Adaptability53

    A tendency to be open to and comfortable with change, new experiences, or ideas at work.

  • Empathy48

    A tendency to show concern for others and be sensitive to others' needs and feelings at work.

  • Initiative47

    A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

  • Self-Confidence47

    A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

  • Perseverance46

    A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

  • Self-Control46

    A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

Show all 21
  • Achievement Orientation43

    A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

  • Sincerity43

    A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

  • Stress Tolerance42

    A tendency to cope and function effectively in stressful situations at work.

  • Tolerance for Ambiguity32

    A tendency to be comfortable with ambiguity and uncertainty at work.

  • Cautiousness30

    A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

  • Leadership Orientation27

    A tendency to lead, take charge, offer opinions, and provide direction at work.

  • Innovation26

    A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

  • Intellectual Curiosity26

    A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

  • Humility15

    A tendency to be modest and humble when interacting with others at work.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

  • Conventional80

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

  • Enterprising80

    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

  • Social55

    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

  • Artistic15

    Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

  • Investigative9

    Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

  • Realistic3

    Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Work Context

Physical and social factors that influence the nature of work.

  • E-Mail

    • Every day98%
  • Telephone Conversations

    • Every day100%
  • Spend Time Sitting

    • Importance of Being Exact or Accurate

      • Extremely important78%
      • Very important22%
    • Contact With Others

      • Constant contact with others59%
      • Contact with others most of the time28%
    • Deal With External Customers or the Public in General

      • Extremely important62%
      • Very important22%
      • Important14%
    • Determine Tasks, Priorities and Goals

      • A lot of freedom51%
      • Some freedom32%
      • Limited freedom16%
    • Written Letters and Memos

      • Every day41%
      • Once a week or more but not every day41%
    • Face-to-Face Discussions with Individuals and Within Teams

      • Every day51%
      • Never14%
    • Freedom to Make Decisions

      • Some freedom16%
      • Limited freedom18%
      • Very little freedom14%
    • Impact of Decisions on Co-workers or Company Results

      • Important results11%
    • Level of Competition

      Show all 57
      • Degree of Automation

        • Highly automated31%
      • Frequency of Decision Making

        • Once a month or more but not every week22%
        • Never15%
      • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

        • Time Pressure

          • Once a month or more but not every week16%
          • Never22%
        • Work With or Contribute to a Work Group or Team

          • Extremely important22%
          • Very important34%
          • Important11%
          • Fairly important31%
        • Consequence of Error

          • Extremely serious14%
          • Very serious37%
          • Serious25%
          • Fairly serious21%
        • Work Outcomes and Results of Other Workers

          • Very high responsibility32%
          • High responsibility21%
          • Moderate responsibility22%
        • Duration of Typical Work Week

          • 40 hours20%
        • Coordinate or Lead Others in Accomplishing Work Activities

          • Extremely important22%
          • Very important21%
          • Fairly important40%
        • Physical Proximity

          • Very close (near touching)13%
          • Moderately close (at arm's length)21%
          • Slightly close (e.g., shared office)39%
          • I work with others but not closely (e.g., private office)27%
        • Importance of Repeating Same Tasks

          • Extremely important31%
          • Very important22%
        • Indoors, Environmentally Controlled

          • Every day43%
        • Conflict Situations

          • Every day16%
        • Spend Time Making Repetitive Motions

          • Continually or almost continually22%
          • More than half the time24%
          • Never16%
        • Dealing With Unpleasant, Angry, or Discourteous People

          • Once a month or more but not every week46%
          • Once a year or more but not every month48%
        • Health and Safety of Other Workers

          • Very high responsibility13%
          • Limited responsibility14%
        • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

          • Every day16%
        • Spend Time Standing

          • Less than half the time67%
          • Never33%
        • Spend Time Bending or Twisting Your Body

          • About half the time16%
          • Never56%
        • Public Speaking

          • Dealing with Violent or Physically Aggressive People

            • Once a year or more but not every month27%
            • Never71%
          • Work Schedules

            • Pace Determined by Speed of Equipment

              • Fairly important20%
              • Not important at all80%
            • Spend Time Kneeling, Crouching, Stooping, or Crawling

              • Exposed to Contaminants

                • Never89%
              • Spend Time Keeping or Regaining Balance

                • Less than half the time14%
                • Never86%
              • Exposed to Extremely Bright or Inadequate Lighting Conditions

                • Never95%
              • In an Enclosed Vehicle or Operate Enclosed Equipment

                • Never91%
              • Indoors, Not Environmentally Controlled

                • Never94%
              • Outdoors, Exposed to All Weather Conditions

                • Never98%
              • Exposed to Very Hot or Cold Temperatures

                • Never96%
              • Spend Time Walking or Running

                • Never98%
              • Exposed to Cramped Work Space, Awkward Positions

                • Never100%
              • Exposed to Disease or Infections

                • Never99%
              • Exposed to Hazardous Conditions

                • Never100%
              • Exposed to Hazardous Equipment

                • Never100%
              • Exposed to High Places

                • Never100%
              • Exposed to Minor Burns, Cuts, Bites, or Stings

                • Never100%
              • Exposed to Radiation

                • Never100%
              • Exposed to Whole Body Vibration

                • Never100%
              • In an Open Vehicle or Operating Equipment

                • Never100%
              • Outdoors, Under Cover

                • Never100%
              • Spend Time Climbing Ladders, Scaffolds, or Poles

                • Never100%
              • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

                • Never100%
              • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

                • Never100%

              Typical Education Levels Reported

              Education levels O*NET survey respondents in this occupation most often reported having.

              • Associate’s degree or other 2-year degree
              • High school diploma or equivalent
              • Bachelor’s degree

              Technology Skills

              Specific software and technology tools commonly used on the job.

              • Data base user interface and query software

                Amadeus CRS, Microsoft Access, Travel Agent CMS, Travii reservation system software

              • Video conferencing software

                Zoom

              • Calendar and scheduling software

                Apollo Reservation System, Globekey Agentkey, Rezdy booking software, Rezgo online booking software

              • Customer relationship management CRM software

                Colibripms Software Colibri, MGHworld Travel Agents, Sabre Airline Solutions SabreSonic Customer Sales & Service

              • Accounting software

                Intuit QuickBooks, SAP Concur

              • Business intelligence and data analysis software

                DataSwell, Illusions Online Illusions OnDemand

              • Spreadsheet software

                Microsoft Excel

              • Electronic mail software

                Microsoft Outlook

              • Enterprise resource planning ERP software

                Sabre Central Command

              • Office suite software

                Microsoft Office software

              • Word processing software

                Microsoft Word

              • Presentation software

                Microsoft PowerPoint

              Professional Associations

              Related Occupations

              Detailed Work Activities

              More specific, granular versions of the Work Activities above.

              • Process sales or other transactions.
              • Calculate costs of goods or services.
              • Gather customer or product information to determine customer needs.
              • Sell products or services.
              • Record operational details of travel.
              • Prepare sales or other contracts.
              • Retrieve information from electronic sources.
              • Distribute promotional literature or samples to customers.
              O*NET in-it

              This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

              Based on federal labor and demographic data. Data source & methodology

              Limited time offer