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Transportation attendants, except flight attendants

Job Zone
Job Zone 1-2: Very Little to Some Preparation Needed
Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

  • Perform equipment safety checks prior to departure.94
  • Explain and demonstrate safety procedures and safety equipment use.94
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.94
  • Signal transportation operators to stop or to proceed.93
  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.92
  • Respond to passengers' questions, requests, or complaints.92
  • Determine or facilitate seating arrangements.88
  • Open and close doors for passengers.86
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.86
  • Greet passengers boarding transportation equipment and announce routes and stops.85
  • Provide boarding assistance to elderly, sick, or injured people.78
  • Adjust window shades or seat cushions at the request of passengers.48

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

  • Active Listening69

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking69

    Talking to others to convey information effectively.

  • Service Orientation66

    Actively looking for ways to help people.

  • Social Perceptiveness66

    Being aware of others' reactions and understanding why they react as they do.

  • Monitoring56

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Critical Thinking50

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Instructing50

    Teaching others how to do something.

  • Persuasion50

    Persuading others to change their minds or behavior.

  • Active Learning47

    Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Coordination47

    Adjusting actions in relation to others' actions.

  • Negotiation47

    Bringing others together and trying to reconcile differences.

  • Reading Comprehension47

    Understanding written sentences and paragraphs in work-related documents.

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  • Complex Problem Solving44

    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Judgment and Decision Making41

    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Time Management41

    Managing one's own time and the time of others.

  • Writing41

    Communicating effectively in writing as appropriate for the needs of the audience.

  • Operations Monitoring38

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • Management of Personnel Resources31

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Learning Strategies28

    Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Quality Control Analysis28

    Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

  • Mathematics25

    Using mathematics to solve problems.

  • Operation and Control25

    Controlling operations of equipment or systems.

  • Systems Evaluation25

    Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Troubleshooting25

    Determining causes of operating errors and deciding what to do about it.

  • Systems Analysis22

    Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Technology Design6

    Generating or adapting equipment and technology to serve user needs.

  • Operations Analysis3

    Analyzing needs and product requirements to create a design.

  • Equipment Maintenance0

    Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

  • Equipment Selection0

    Determining the kind of tools and equipment needed to do a job.

  • Installation0

    Installing equipment, machines, wiring, or programs to meet specifications.

  • Management of Financial Resources0

    Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Management of Material Resources0

    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Programming0

    Writing computer programs for various purposes.

  • Repairing0

    Repairing machines or systems using the needed tools.

  • Science0

    Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

  • Transportation84

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Customer and Personal Service72

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Public Safety and Security71

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Personnel and Human Resources48

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • English Language43

    Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

  • Mechanical37

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Psychology36

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Geography31

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Administration and Management26

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Administrative23

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Education and Training20

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Telecommunications18

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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  • Law and Government16

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Sociology and Anthropology15

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Therapy and Counseling15

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Chemistry14

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Communications and Media14

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Mathematics14

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Foreign Language13

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Computers and Electronics11

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Medicine and Dentistry11

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • Economics and Accounting9

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

  • Physics9

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

  • Production and Processing9

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Philosophy and Theology6

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • Sales and Marketing2

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Engineering and Technology1

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Biology0

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Building and Construction0

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • Design0

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Fine Arts0

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Food Production0

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • History and Archeology0

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Abilities

Enduring attributes of the individual that influence performance.

  • Oral Expression78

    The ability to communicate information and ideas in speaking so others will understand.

  • Oral Comprehension72

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Speech Clarity72

    The ability to speak clearly so others can understand you.

  • Problem Sensitivity69

    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Speech Recognition66

    The ability to identify and understand the speech of another person.

  • Far Vision50

    The ability to see details at a distance.

  • Inductive Reasoning50

    The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Selective Attention50

    The ability to concentrate on a task over a period of time without being distracted.

  • Auditory Attention47

    The ability to focus on a single source of sound in the presence of other distracting sounds.

  • Deductive Reasoning47

    The ability to apply general rules to specific problems to produce answers that make sense.

  • Information Ordering47

    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Near Vision47

    The ability to see details at close range (within a few feet of the observer).

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  • Time Sharing47

    The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

  • Written Comprehension47

    The ability to read and understand information and ideas presented in writing.

  • Category Flexibility44

    The ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Trunk Strength44

    The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

  • Written Expression44

    The ability to communicate information and ideas in writing so others will understand.

  • Flexibility of Closure41

    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

  • Hearing Sensitivity41

    The ability to detect or tell the differences between sounds that vary in pitch and loudness.

  • Perceptual Speed41

    The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

  • Visual Color Discrimination41

    The ability to match or detect differences between colors, including shades of color and brightness.

  • Multilimb Coordination38

    The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

  • Arm-Hand Steadiness35

    The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

  • Manual Dexterity35

    The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

  • Finger Dexterity31

    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

  • Static Strength31

    The ability to exert maximum muscle force to lift, push, pull, or carry objects.

  • Control Precision28

    The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

  • Depth Perception28

    The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

  • Fluency of Ideas28

    The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Gross Body Coordination28

    The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

  • Memorization28

    The ability to remember information such as words, numbers, pictures, and procedures.

  • Number Facility28

    The ability to add, subtract, multiply, or divide quickly and correctly.

  • Originality28

    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Speed of Closure28

    The ability to quickly make sense of, combine, and organize information into meaningful patterns.

  • Dynamic Strength25

    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

  • Explosive Strength25

    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

  • Extent Flexibility25

    The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

  • Gross Body Equilibrium25

    The ability to keep or regain your body balance or stay upright when in an unstable position.

  • Mathematical Reasoning25

    The ability to choose the right mathematical methods or formulas to solve a problem.

  • Night Vision25

    The ability to see under low-light conditions.

  • Peripheral Vision25

    The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

  • Reaction Time25

    The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

  • Response Orientation25

    The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

  • Spatial Orientation25

    The ability to know your location in relation to the environment or to know where other objects are in relation to you.

  • Stamina25

    The ability to exert yourself physically over long periods of time without getting winded or out of breath.

  • Visualization25

    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

  • Glare Sensitivity22

    The ability to see objects in the presence of a glare or bright lighting.

  • Rate Control13

    The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

  • Sound Localization13

    The ability to tell the direction from which a sound originated.

  • Speed of Limb Movement13

    The ability to quickly move the arms and legs.

  • Wrist-Finger Speed10

    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

  • Dynamic Flexibility0

    The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

  • Communicating with Supervisors, Peers, or Subordinates88

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Resolving Conflicts and Negotiating with Others88

    Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Getting Information87

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Monitoring Processes, Materials, or Surroundings82

    Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Assisting and Caring for Others80

    Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Training and Teaching Others80

    Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Inspecting Equipment, Structures, or Materials76

    Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

  • Performing for or Working Directly with the Public75

    Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Evaluating Information to Determine Compliance with Standards72

    Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Identifying Objects, Actions, and Events72

    Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Coaching and Developing Others68

    Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Documenting/Recording Information68

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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  • Making Decisions and Solving Problems65

    Analyzing information and evaluating results to choose the best solution and solve problems.

  • Updating and Using Relevant Knowledge65

    Keeping up-to-date technically and applying new knowledge to your job.

  • Handling and Moving Objects59

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  • Organizing, Planning, and Prioritizing Work57

    Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Thinking Creatively57

    Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Judging the Qualities of Objects, Services, or People56

    Assessing the value, importance, or quality of things or people.

  • Performing General Physical Activities56

    Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

  • Developing and Building Teams55

    Encouraging and building mutual trust, respect, and cooperation among team members.

  • Processing Information55

    Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Interpreting the Meaning of Information for Others54

    Translating or explaining what information means and how it can be used.

  • Analyzing Data or Information53

    Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

  • Guiding, Directing, and Motivating Subordinates53

    Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Establishing and Maintaining Interpersonal Relationships52

    Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Controlling Machines and Processes49

    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

  • Operating Vehicles, Mechanized Devices, or Equipment49

    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

  • Communicating with People Outside the Organization48

    Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

  • Providing Consultation and Advice to Others48

    Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

  • Coordinating the Work and Activities of Others45

    Getting members of a group to work together to accomplish tasks.

  • Estimating the Quantifiable Characteristics of Products, Events, or Information36

    Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

  • Scheduling Work and Activities33

    Scheduling events, programs, and activities, as well as the work of others.

  • Monitoring and Controlling Resources32

    Monitoring and controlling resources and overseeing the spending of money.

  • Staffing Organizational Units32

    Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

  • Selling or Influencing Others31

    Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

  • Working with Computers24

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Developing Objectives and Strategies21

    Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Performing Administrative Activities17

    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Repairing and Maintaining Mechanical Equipment17

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

  • Repairing and Maintaining Electronic Equipment14

    Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment12

    Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

  • Dependability88

    A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

  • Cooperation84

    A tendency to be pleasant, helpful, and willing to assist others at work.

  • Social Orientation75

    A tendency to seek out, enjoy, and be energized by social interaction at work.

  • Empathy74

    A tendency to show concern for others and be sensitive to others' needs and feelings at work.

  • Optimism67

    A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

  • Self-Control62

    A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

  • Cautiousness59

    A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

  • Sincerity56

    A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

  • Integrity55

    A tendency to be honest and ethical at work.

  • Attention to Detail52

    A tendency to be detail-oriented, organized, and thorough in completing work.

  • Humility50

    A tendency to be modest and humble when interacting with others at work.

  • Stress Tolerance46

    A tendency to cope and function effectively in stressful situations at work.

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  • Adaptability36

    A tendency to be open to and comfortable with change, new experiences, or ideas at work.

  • Self-Confidence31

    A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

  • Perseverance30

    A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

  • Initiative29

    A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

  • Achievement Orientation21

    A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

  • Tolerance for Ambiguity14

    A tendency to be comfortable with ambiguity and uncertainty at work.

  • Leadership Orientation3

    A tendency to lead, take charge, offer opinions, and provide direction at work.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

  • Conventional58

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

  • Social56

    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

  • Realistic46

    Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

  • Enterprising35

    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

  • Investigative3

    Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

  • Artistic0

    Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

  • Face-to-Face Discussions with Individuals and Within Teams

    • In an Enclosed Vehicle or Operate Enclosed Equipment

      • Every day81%
      • Once a month or more but not every week18%
    • Contact With Others

      • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

        • Every day74%
        • Once a week or more but not every day18%
      • Health and Safety of Other Workers

        • Very high responsibility75%
        • Moderate responsibility25%
      • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

        • Continually or almost continually73%
        • About half the time26%
      • Time Pressure

        • Every day80%
        • Never18%
      • Work With or Contribute to a Work Group or Team

        • Very important25%
        • Fairly important18%
      • Deal With External Customers or the Public in General

        • Very important19%
        • Important18%
      • Determine Tasks, Priorities and Goals

        • Some freedom44%
        • Very little freedom18%
      • Freedom to Make Decisions

        • A lot of freedom37%
        • Some freedom26%
        • Limited freedom37%
      • Physical Proximity

        • Very close (near touching)19%
        • Slightly close (e.g., shared office)18%
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      • Spend Time Sitting

        • Continually or almost continually44%
        • More than half the time37%
        • Never19%
      • Importance of Being Exact or Accurate

        • Extremely important19%
        • Very important36%
      • Dealing With Unpleasant, Angry, or Discourteous People

        • Once a month or more but not every week22%
        • Once a year or more but not every month32%
      • Exposed to Contaminants

        • Every day44%
        • Once a week or more but not every day19%
        • Once a year or more but not every month18%
        • Never19%
      • Exposed to Very Hot or Cold Temperatures

        • Every day19%
        • Once a month or more but not every week19%
        • Never18%
      • Telephone Conversations

        • Every day19%
        • Once a month or more but not every week19%
        • Once a year or more but not every month18%
      • Public Speaking

        • Once a year or more but not every month18%
      • Work Outcomes and Results of Other Workers

        • No responsibility18%
      • Conflict Situations

        • Every day18%
        • Once a week or more but not every day19%
        • Once a month or more but not every week18%
      • Spend Time Making Repetitive Motions

        • Continually or almost continually37%
        • More than half the time18%
        • Never44%
      • Outdoors, Exposed to All Weather Conditions

        • Every day20%
        • Once a week or more but not every day26%
        • Once a month or more but not every week18%
      • Coordinate or Lead Others in Accomplishing Work Activities

        • Very important36%
        • Important37%
        • Not important at all25%
      • Frequency of Decision Making

        • Every day37%
        • Once a month or more but not every week18%
      • Importance of Repeating Same Tasks

        • Fairly important19%
        • Not important at all25%
      • Duration of Typical Work Week

        • 40 hours19%
      • Outdoors, Under Cover

        • Every day37%
        • Once a year or more but not every month18%
      • Indoors, Environmentally Controlled

        • Every day38%
        • Never62%
      • Exposed to Extremely Bright or Inadequate Lighting Conditions

        • Every day19%
        • Once a week or more but not every day19%
        • Once a year or more but not every month18%
      • Work Schedules

        • Impact of Decisions on Co-workers or Company Results

          • Important results38%
          • Minor results18%
        • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

          • Every day20%
          • Once a month or more but not every week18%
          • Once a year or more but not every month18%
        • E-Mail

          • Every day19%
          • Once a week or more but not every day19%
        • Written Letters and Memos

          • Every day18%
          • Once a week or more but not every day18%
        • Exposed to Whole Body Vibration

          • Once a week or more but not every day22%
          • Once a month or more but not every week22%
          • Never55%
        • Spend Time Standing

          • About half the time19%
          • Never18%
        • Dealing with Violent or Physically Aggressive People

          • Every day18%
        • Consequence of Error

          • Fairly serious18%
        • Exposed to Cramped Work Space, Awkward Positions

          • Every day23%
          • Never76%
        • Spend Time Bending or Twisting Your Body

          • More than half the time18%
          • Less than half the time26%
          • Never54%
        • Spend Time Kneeling, Crouching, Stooping, or Crawling

          • Less than half the time81%
          • Never18%
        • Spend Time Walking or Running

          • About half the time19%
          • Less than half the time44%
        • Exposed to Disease or Infections

          • Once a week or more but not every day18%
          • Once a year or more but not every month18%
          • Never63%
        • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

          • Every day19%
          • Never81%
        • Pace Determined by Speed of Equipment

          • Very important18%
          • Not important at all81%
        • Spend Time Keeping or Regaining Balance

          • About half the time18%
          • Less than half the time18%
          • Never62%
        • Degree of Automation

          • Moderately automated19%
          • Slightly automated18%
        • Exposed to Hazardous Conditions

          • Once a week or more but not every day18%
          • Never81%
        • Indoors, Not Environmentally Controlled

          • Once a month or more but not every week18%
          • Never80%
        • Exposed to Minor Burns, Cuts, Bites, or Stings

          • Once a month or more but not every week18%
          • Never81%
        • Level of Competition

          • Moderately competitive18%
          • Not at all competitive81%
        • Exposed to Hazardous Equipment

          • Once a year or more but not every month18%
          • Never81%
        • Exposed to High Places

          • Once a year or more but not every month18%
          • Never81%
        • Spend Time Climbing Ladders, Scaffolds, or Poles

          • Less than half the time19%
          • Never81%
        • In an Open Vehicle or Operating Equipment

          • Never99%
        • Exposed to Radiation

          • Never100%

        Typical Education Levels Reported

        Education levels O*NET survey respondents in this occupation most often reported having.

        • High school diploma or equivalent
        • Less than high school diploma
        • Post-secondary certificate

        Technology Skills

        Specific software and technology tools commonly used on the job.

        • Office suite software

          Microsoft Office software

        • Electronic mail software

          Email software

        • Operating system software

          Microsoft Windows

        • Word processing software

          Microsoft Word

        • Time accounting software

          Time tracking software

        • Calendar and scheduling software

          Appointment scheduling software

        Professional Associations

        Related Occupations

        Detailed Work Activities

        More specific, granular versions of the Work Activities above.

        • Provide transportation information to passengers or customers.
        • Explain regulations, policies, or procedures.
        • Follow safety procedures for vehicle operation.
        • Signal others to coordinate vehicle movement.
        • Assist customers to ensure comfort or safety.
        • Assist passengers during vehicle boarding.
        • Record operational or production data.
        • Verify information or specifications.
        O*NET in-it

        This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

        Based on federal labor and demographic data. Data source & methodology

        Limited time offer