Tour and Travel Guides
Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.
Tasks
Specific duties and responsibilities regularly performed in this occupation.
- Describe tour points of interest to group members, and respond to questions.97
- Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.91
- Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.87
- Conduct educational activities for school children.80
- Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.79
- Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.79
- Assemble and check the required supplies and equipment prior to departure.78
- Provide directions and other pertinent information to visitors.76
- Greet and register visitors, and issue any required identification badges or safety devices.76
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.76
- Drive motor vehicles to transport visitors to establishments and tour site locations.73
- Train other guides and volunteers.71
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- Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.71
- Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.70
- Collect fees and tickets from group members.68
- Select travel routes and sites to be visited based on knowledge of specific areas.67
- Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.65
- Solicit tour patronage and sell souvenirs.53
- Speak foreign languages to communicate with foreign visitors.48
Skills
Developed capacities that facilitate learning or the more rapid acquisition of knowledge.
- Speaking72
Talking to others to convey information effectively.
- Active Listening56
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness56
Being aware of others' reactions and understanding why they react as they do.
- Service Orientation53
Actively looking for ways to help people.
- Coordination50
Adjusting actions in relation to others' actions.
- Monitoring50
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension50
Understanding written sentences and paragraphs in work-related documents.
- Time Management50
Managing one's own time and the time of others.
- Critical Thinking47
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Judgment and Decision Making44
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Persuasion41
Persuading others to change their minds or behavior.
- Instructing35
Teaching others how to do something.
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- Active Learning31
Understanding the implications of new information for both current and future problem-solving and decision-making.
- Learning Strategies31
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Writing31
Communicating effectively in writing as appropriate for the needs of the audience.
- Complex Problem Solving28
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Negotiation28
Bringing others together and trying to reconcile differences.
- Management of Personnel Resources25
Motivating, developing, and directing people as they work, identifying the best people for the job.
- Mathematics25
Using mathematics to solve problems.
- Systems Evaluation22
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Operations Analysis19
Analyzing needs and product requirements to create a design.
- Operations Monitoring19
Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Systems Analysis16
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Technology Design16
Generating or adapting equipment and technology to serve user needs.
- Management of Material Resources6
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Quality Control Analysis6
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operation and Control3
Controlling operations of equipment or systems.
- Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
- Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
- Management of Financial Resources0
Determining how money will be spent to get the work done, and accounting for these expenditures.
- Programming0
Writing computer programs for various purposes.
- Repairing0
Repairing machines or systems using the needed tools.
- Science0
Using scientific rules and methods to solve problems.
- Troubleshooting0
Determining causes of operating errors and deciding what to do about it.
Knowledge
Organized sets of principles and facts that apply in general domains.
- Customer and Personal Service86
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language78
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- History and Archeology66
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Communications and Media56
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Education and Training55
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Geography47
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Fine Arts46
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Public Safety and Security45
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Transportation43
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Psychology41
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Sociology and Anthropology40
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Administration and Management37
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- Sales and Marketing31
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Computers and Electronics29
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administrative28
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Philosophy and Theology25
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Biology24
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Telecommunications23
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Foreign Language22
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Building and Construction21
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Design21
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Mechanical20
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Personnel and Human Resources19
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Law and Government18
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Mathematics18
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Food Production15
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Therapy and Counseling13
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Engineering and Technology11
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Physics11
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Production and Processing10
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Economics and Accounting9
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Medicine and Dentistry9
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Chemistry8
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Abilities
Enduring attributes of the individual that influence performance.
- Oral Expression78
The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension75
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity72
The ability to speak clearly so others can understand you.
- Far Vision53
The ability to see details at a distance.
- Speech Recognition53
The ability to identify and understand the speech of another person.
- Written Comprehension53
The ability to read and understand information and ideas presented in writing.
- Near Vision50
The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity50
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Deductive Reasoning47
The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning47
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering47
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Selective Attention47
The ability to concentrate on a task over a period of time without being distracted.
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- Written Expression47
The ability to communicate information and ideas in writing so others will understand.
- Memorization44
The ability to remember information such as words, numbers, pictures, and procedures.
- Time Sharing44
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Category Flexibility35
The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Flexibility of Closure31
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Fluency of Ideas31
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality31
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Trunk Strength31
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Auditory Attention25
The ability to focus on a single source of sound in the presence of other distracting sounds.
- Mathematical Reasoning25
The ability to choose the right mathematical methods or formulas to solve a problem.
- Number Facility25
The ability to add, subtract, multiply, or divide quickly and correctly.
- Perceptual Speed25
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Speed of Closure25
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Stamina25
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Visual Color Discrimination25
The ability to match or detect differences between colors, including shades of color and brightness.
- Visualization25
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Gross Body Coordination22
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Hearing Sensitivity22
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Spatial Orientation22
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Gross Body Equilibrium19
The ability to keep or regain your body balance or stay upright when in an unstable position.
- Depth Perception16
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Arm-Hand Steadiness13
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Dynamic Strength13
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Manual Dexterity13
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Static Strength13
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Control Precision10
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Finger Dexterity10
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Multilimb Coordination10
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Speed of Limb Movement10
The ability to quickly move the arms and legs.
- Extent Flexibility6
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Glare Sensitivity6
The ability to see objects in the presence of a glare or bright lighting.
- Wrist-Finger Speed6
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Explosive Strength3
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Night Vision3
The ability to see under low-light conditions.
- Sound Localization3
The ability to tell the direction from which a sound originated.
- Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Rate Control0
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Reaction Time0
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Response Orientation0
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Work Activities
General types of job behaviors occurring on multiple jobs.
- Performing for or Working Directly with the Public82
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information81
Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with People Outside the Organization75
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Identifying Objects, Actions, and Events75
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Establishing and Maintaining Interpersonal Relationships74
Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates66
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Interpreting the Meaning of Information for Others57
Translating or explaining what information means and how it can be used.
- Updating and Using Relevant Knowledge57
Keeping up-to-date technically and applying new knowledge to your job.
- Making Decisions and Solving Problems54
Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others54
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Processing Information49
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Thinking Creatively49
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
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- Scheduling Work and Activities46
Scheduling events, programs, and activities, as well as the work of others.
- Assisting and Caring for Others42
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Coordinating the Work and Activities of Others42
Getting members of a group to work together to accomplish tasks.
- Monitoring Processes, Materials, or Surroundings42
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Documenting/Recording Information41
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Evaluating Information to Determine Compliance with Standards41
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Coaching and Developing Others37
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Analyzing Data or Information35
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Working with Computers35
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Developing Objectives and Strategies34
Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Judging the Qualities of Objects, Services, or People34
Assessing the value, importance, or quality of things or people.
- Estimating the Quantifiable Characteristics of Products, Events, or Information33
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Inspecting Equipment, Structures, or Materials33
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Organizing, Planning, and Prioritizing Work33
Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Developing and Building Teams32
Encouraging and building mutual trust, respect, and cooperation among team members.
- Resolving Conflicts and Negotiating with Others32
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Performing General Physical Activities31
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Guiding, Directing, and Motivating Subordinates24
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Handling and Moving Objects24
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Selling or Influencing Others23
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Operating Vehicles, Mechanized Devices, or Equipment22
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
- Providing Consultation and Advice to Others22
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Performing Administrative Activities21
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Monitoring and Controlling Resources17
Monitoring and controlling resources and overseeing the spending of money.
- Controlling Machines and Processes15
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Repairing and Maintaining Electronic Equipment12
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Staffing Organizational Units10
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
- Repairing and Maintaining Mechanical Equipment5
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment3
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Work Styles
Personal characteristics that can affect how well someone performs a job.
- Social Orientation82
A tendency to seek out, enjoy, and be energized by social interaction at work.
- Cooperation78
A tendency to be pleasant, helpful, and willing to assist others at work.
- Dependability70
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
- Optimism70
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
- Adaptability57
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
- Self-Control57
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
- Sincerity53
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
- Self-Confidence52
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
- Empathy51
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
- Integrity51
A tendency to be honest and ethical at work.
- Attention to Detail50
A tendency to be detail-oriented, organized, and thorough in completing work.
- Leadership Orientation48
A tendency to lead, take charge, offer opinions, and provide direction at work.
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- Intellectual Curiosity45
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.
- Initiative42
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
- Tolerance for Ambiguity38
A tendency to be comfortable with ambiguity and uncertainty at work.
- Stress Tolerance37
A tendency to cope and function effectively in stressful situations at work.
- Innovation34
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
- Perseverance30
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
- Humility28
A tendency to be modest and humble when interacting with others at work.
- Achievement Orientation26
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
- Cautiousness26
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Interests (RIASEC)
Holland's six occupational interest types (RIASEC) this work tends to attract.
- Social73
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
- Enterprising44
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
- Artistic41
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
- Realistic39
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
- Conventional31
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
- Investigative23
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Work Context
Physical and social factors that influence the nature of work.
Face-to-Face Discussions with Individuals and Within Teams
- Every day58%
- Once a week or more but not every day33%
Public Speaking
- Every day58%
- Once a week or more but not every day33%
Contact With Others
- Constant contact with others69%
- Contact with others most of the time16%
Deal With External Customers or the Public in General
- Extremely important76%
- Very important11%
- Not important at all13%
Work With or Contribute to a Work Group or Team
- Extremely important41%
- Very important46%
Physical Proximity
- Very close (near touching)25%
- Moderately close (at arm's length)66%
Freedom to Make Decisions
- A lot of freedom55%
- Limited freedom21%
- Very little freedom14%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important39%
- Very important25%
- Important34%
Determine Tasks, Priorities and Goals
- A lot of freedom44%
- Some freedom14%
- Limited freedom33%
Importance of Being Exact or Accurate
- Extremely important31%
- Very important32%
- Important25%
Spend Time Standing
- Continually or almost continually23%
- More than half the time44%
- About half the time25%
Frequency of Decision Making
- Every day42%
- Once a week or more but not every day14%
- Once a month or more but not every week14%
- Once a year or more but not every month25%
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Spend Time Walking or Running
- Continually or almost continually11%
- More than half the time49%
- About half the time24%
- Less than half the time16%
Indoors, Environmentally Controlled
- Every day21%
- Once a week or more but not every day43%
- Once a month or more but not every week14%
- Never19%
Time Pressure
- Every day21%
- Once a week or more but not every day32%
- Once a month or more but not every week25%
- Once a year or more but not every month12%
- Never11%
E-Mail
- Every day12%
- Once a week or more but not every day39%
- Once a month or more but not every week28%
- Never14%
Impact of Decisions on Co-workers or Company Results
- Very important results29%
- Important results18%
- Moderate results12%
- Minor results32%
Telephone Conversations
- Every day11%
- Once a week or more but not every day19%
- Once a month or more but not every week48%
- Never12%
Outdoors, Exposed to All Weather Conditions
- Every day22%
- Once a week or more but not every day11%
- Once a month or more but not every week19%
- Once a year or more but not every month17%
- Never31%
Work Schedules
- Seasonal (only during certain times of the year)37%
- Irregular (changes with weather conditions, production demands, or contract duration)12%
- Regular (established routine, set schedule)51%
Health and Safety of Other Workers
- Very high responsibility17%
- Moderate responsibility11%
- Limited responsibility42%
- No responsibility23%
Exposed to Very Hot or Cold Temperatures
- Once a week or more but not every day31%
- Once a year or more but not every month17%
- Never39%
Work Outcomes and Results of Other Workers
- Very high responsibility14%
- Moderate responsibility14%
- Limited responsibility29%
- No responsibility35%
Written Letters and Memos
- Every day11%
- Once a week or more but not every day12%
- Once a month or more but not every week26%
- Never42%
Dealing With Unpleasant, Angry, or Discourteous People
- Once a month or more but not every week31%
- Once a year or more but not every month50%
- Never12%
Conflict Situations
- Once a month or more but not every week34%
- Once a year or more but not every month30%
- Never26%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Every day20%
- Once a week or more but not every day11%
- Never61%
Level of Competition
- Moderately competitive42%
- Slightly competitive23%
- Not at all competitive31%
Outdoors, Under Cover
- Every day15%
- Once a week or more but not every day13%
- Never59%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually16%
- Never60%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day14%
- Once a year or more but not every month31%
- Never45%
Importance of Repeating Same Tasks
- Extremely important11%
- Important11%
- Fairly important16%
- Not important at all53%
Indoors, Not Environmentally Controlled
- Every day13%
- Once a week or more but not every day11%
- Once a year or more but not every month23%
- Never52%
Spend Time Sitting
- About half the time12%
- Less than half the time60%
- Never21%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Every day11%
- Once a week or more but not every day14%
- Never71%
Spend Time Making Repetitive Motions
- Continually or almost continually13%
- Less than half the time27%
- Never55%
Consequence of Error
- Extremely serious11%
- Very serious11%
- Not serious at all72%
Exposed to Contaminants
- Once a month or more but not every week15%
- Once a year or more but not every month22%
- Never51%
Spend Time Bending or Twisting Your Body
- More than half the time12%
- Less than half the time33%
- Never47%
Exposed to Cramped Work Space, Awkward Positions
- Every day13%
- Never72%
In an Open Vehicle or Operating Equipment
- Once a week or more but not every day15%
- Never79%
Spend Time Keeping or Regaining Balance
- Less than half the time41%
- Never49%
Exposed to Hazardous Conditions
- Every day13%
- Never81%
Exposed to Hazardous Equipment
- Every day12%
- Never80%
Pace Determined by Speed of Equipment
- Extremely important11%
- Fairly important11%
- Not important at all76%
Duration of Typical Work Week
- 40 hours19%
- Less than 40 hours77%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Once a year or more but not every month19%
- Never69%
Degree of Automation
- Moderately automated16%
- Not at all automated75%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month32%
- Never64%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Once a year or more but not every month11%
- Never80%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Less than half the time28%
- Never70%
Exposed to High Places
- Never89%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Less than half the time27%
- Never72%
Exposed to Whole Body Vibration
- Never96%
Exposed to Disease or Infections
- Never93%
Exposed to Radiation
- Never96%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never99%
Typical Education Levels Reported
Education levels O*NET survey respondents in this occupation most often reported having.
- Associate’s degree or other 2-year degree
- Bachelor’s degree
- High school diploma or equivalent
Technology Skills
Specific software and technology tools commonly used on the job.
Electronic mail software
Email software, Microsoft Outlook
Presentation software
Microsoft PowerPoint, Pear Deck
Customer relationship management CRM software
Centaur Systems Centaur Travel Business Management System TBMS, IBS Software Services Tour Partner, Softrip Travel Software System, TourTech Systems TourTools
Graphics or photo imaging software
Adobe Photoshop, SmugMug Flickr
Internet browser software
Apple Safari, Microsoft Internet Explorer
Spreadsheet software
Microsoft Excel
Mobile location based services software
Global positioning system GPS software
Computer based training software
Padlet
Video conferencing software
Zoom
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Data base user interface and query software
Microsoft Access
Web page creation and editing software
Facebook
Professional Associations
Organizations related to this occupation, such as industry and licensing bodies.
Related Occupations
Occupations that call for similar work and worker requirements.
- Conservation Scientists and Foresters
- Ushers, Lobby Attendants, and Ticket Takers
- Travel Agents
- Reservation and Transportation Ticket Agents and Travel Clerks
- Baggage Porters, Bellhops, and Concierges
- Miscellaneous social scientists, including survey researchers and sociologists
- Archivists, Curators, and Museum Technicians
- Recreation and Fitness Workers
- Other Teachers and Instructors
- Miscellaneous managers, including funeral service managers and postmasters and mail superintendents
- First-Line Supervisors of Personal Service Workers
- Meeting, Convention, and Event Planners
- Miscellaneous Entertainment Attendants and Related Workers
- Other Education, Training, and Library Workers
- Teacher Assistants
- Postsecondary Teachers
- Librarians
- Baggage Porters, Bellhops, and Concierges
- Other Teachers and Instructors
Detailed Work Activities
More specific, granular versions of the Work Activities above.
- Provide attraction or event information to patrons.
- Respond to customer inquiries.
- Guide patrons on tours.
- Monitor patron activities to identify problems or potential problems.
- Teach daily living skills or behaviors.
- Gather information in order to provide services to clients.
- Administer first aid.
- Monitor availability of equipment or supplies.
- Explain regulations, policies, or procedures.
- Greet customers, patrons, or visitors.
- Provide patrons with directions to locales or attractions.
- Distribute resources to patrons or employees.
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- Drive vehicles to transport patrons.
- Train service staff.
- Demonstrate activity techniques or equipment use.
- Collect fares or payment from customers.
- Organize recreational activities or events.
- Perform administrative or clerical tasks.
- Promote products, services, or programs.
- Sell products or services.
- Translate information for others.
This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).
Based on federal labor and demographic data. Data source & methodology