Tellers

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.95
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.95
Monitor bank vaults to ensure cash balances are correct.95
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.95
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.93
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.92
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.92
Resolve problems or discrepancies concerning customers' accounts.90
Prepare and verify cashier's checks.90
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.90
Answer telephones and assist customers with their questions.89
Identify transaction mistakes when debits and credits do not balance.89

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Count, verify, and post armored car deposits.89
Carry out special services for customers, such as ordering bank cards and checks.86
Sort and file deposit slips and checks.85
Receive and count daily inventories of cash, drafts, and travelers' checks.84
Order a supply of cash to meet daily needs.83
Arrange monies received in cash boxes and coin dispensers according to denomination.80
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.79
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.76
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.76
Perform clerical tasks, such as typing, filing, and microfilm photography.74
Compute financial fees, interest, and service charges.74
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.69
Process and maintain records of customer loans.69
Quote unit exchange rates, following daily international rate sheets or computer displays.58
Issue checks to bond owners in settlement of transactions.58
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.53

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Active Listening63
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking56
Talking to others to convey information effectively.
Critical Thinking53
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring53
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension53
Understanding written sentences and paragraphs in work-related documents.
Service Orientation53
Actively looking for ways to help people.
Social Perceptiveness53
Being aware of others' reactions and understanding why they react as they do.
Mathematics50
Using mathematics to solve problems.
Time Management50
Managing one's own time and the time of others.
Writing50
Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning47
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving47
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Coordination47
Adjusting actions in relation to others' actions.
Instructing47
Teaching others how to do something.
Judgment and Decision Making47
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion44
Persuading others to change their minds or behavior.
Negotiation38
Bringing others together and trying to reconcile differences.
Management of Personnel Resources35
Motivating, developing, and directing people as they work, identifying the best people for the job.
Systems Evaluation35
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Learning Strategies31
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Analysis28
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Operation and Control25
Controlling operations of equipment or systems.
Operations Monitoring25
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis22
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Management of Financial Resources16
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources13
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Troubleshooting13
Determining causes of operating errors and deciding what to do about it.
Technology Design10
Generating or adapting equipment and technology to serve user needs.
Programming6
Writing computer programs for various purposes.
Operations Analysis3
Analyzing needs and product requirements to create a design.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Repairing0
Repairing machines or systems using the needed tools.
Science0
Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service72
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language66
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Mathematics62
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting53
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security50
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management48
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative46
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Sales and Marketing46
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Computers and Electronics41
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Law and Government36
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Education and Training34
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources26
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Communications and Media24
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Psychology22
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Production and Processing20
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Telecommunications20
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Foreign Language15
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Transportation15
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Engineering and Technology12
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Therapy and Counseling12
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Sociology and Anthropology9
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Geography8
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Medicine and Dentistry6
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Chemistry4
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Mechanical4
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Philosophy and Theology4
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Physics4
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Fine Arts3
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
History and Archeology3
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Design2
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Food Production2
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Biology1
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Building and Construction1
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Abilities

Enduring attributes of the individual that influence performance.

Oral Comprehension75
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Number Facility72
The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Expression72
The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition72
The ability to identify and understand the speech of another person.
Speech Clarity69
The ability to speak clearly so others can understand you.
Information Ordering66
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity66
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Near Vision63
The ability to see details at close range (within a few feet of the observer).
Selective Attention56
The ability to concentrate on a task over a period of time without being distracted.
Written Comprehension56
The ability to read and understand information and ideas presented in writing.
Written Expression56
The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning53
The ability to apply general rules to specific problems to produce answers that make sense.

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Mathematical Reasoning53
The ability to choose the right mathematical methods or formulas to solve a problem.
Category Flexibility50
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Inductive Reasoning50
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Perceptual Speed50
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Flexibility of Closure47
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Fluency of Ideas47
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Time Sharing47
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Arm-Hand Steadiness44
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Far Vision44
The ability to see details at a distance.
Finger Dexterity44
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Speed of Closure38
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Control Precision35
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Originality31
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Trunk Strength31
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Visual Color Discrimination31
The ability to match or detect differences between colors, including shades of color and brightness.
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Manual Dexterity28
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Memorization28
The ability to remember information such as words, numbers, pictures, and procedures.
Visualization28
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Hearing Sensitivity25
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Multilimb Coordination25
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Static Strength25
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Wrist-Finger Speed25
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Rate Control22
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time22
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Gross Body Coordination19
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Depth Perception16
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Dynamic Strength16
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Extent Flexibility16
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Stamina16
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Response Orientation13
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Speed of Limb Movement13
The ability to quickly move the arms and legs.
Explosive Strength6
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Gross Body Equilibrium6
The ability to keep or regain your body balance or stay upright when in an unstable position.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Sound Localization0
The ability to tell the direction from which a sound originated.
Spatial Orientation0
The ability to know your location in relation to the environment or to know where other objects are in relation to you.

Work Activities

General types of job behaviors occurring on multiple jobs.

Performing for or Working Directly with the Public83
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Working with Computers82
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships80
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates79
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards79
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Getting Information77
Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information75
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Making Decisions and Solving Problems73
Analyzing information and evaluating results to choose the best solution and solve problems.
Resolving Conflicts and Negotiating with Others73
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Updating and Using Relevant Knowledge72
Keeping up-to-date technically and applying new knowledge to your job.
Identifying Objects, Actions, and Events70
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Analyzing Data or Information68
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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Selling or Influencing Others67
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Documenting/Recording Information66
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitoring Processes, Materials, or Surroundings64
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Judging the Qualities of Objects, Services, or People62
Assessing the value, importance, or quality of things or people.
Organizing, Planning, and Prioritizing Work62
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Assisting and Caring for Others58
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Interpreting the Meaning of Information for Others58
Translating or explaining what information means and how it can be used.
Communicating with People Outside the Organization57
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Scheduling Work and Activities55
Scheduling events, programs, and activities, as well as the work of others.
Estimating the Quantifiable Characteristics of Products, Events, or Information53
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Inspecting Equipment, Structures, or Materials50
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Coordinating the Work and Activities of Others48
Getting members of a group to work together to accomplish tasks.
Controlling Machines and Processes47
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Developing and Building Teams47
Encouraging and building mutual trust, respect, and cooperation among team members.
Developing Objectives and Strategies45
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Thinking Creatively45
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Performing Administrative Activities44
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Training and Teaching Others43
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Guiding, Directing, and Motivating Subordinates42
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaching and Developing Others41
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Monitoring and Controlling Resources39
Monitoring and controlling resources and overseeing the spending of money.
Providing Consultation and Advice to Others39
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Handling and Moving Objects38
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities38
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Repairing and Maintaining Electronic Equipment36
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Staffing Organizational Units28
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment24
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Operating Vehicles, Mechanized Devices, or Equipment19
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Repairing and Maintaining Mechanical Equipment19
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Attention to Detail100
A tendency to be detail-oriented, organized, and thorough in completing work.
Integrity91
A tendency to be honest and ethical at work.
Dependability88
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Cautiousness82
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Cooperation64
A tendency to be pleasant, helpful, and willing to assist others at work.
Social Orientation58
A tendency to seek out, enjoy, and be energized by social interaction at work.
Self-Control52
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Sincerity45
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Optimism44
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Self-Confidence42
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Stress Tolerance42
A tendency to cope and function effectively in stressful situations at work.
Empathy33
A tendency to show concern for others and be sensitive to others' needs and feelings at work.

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Achievement Orientation32
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Perseverance31
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Humility25
A tendency to be modest and humble when interacting with others at work.
Adaptability22
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Initiative19
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Intellectual Curiosity1
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Conventional98
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Enterprising53
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Social24
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic21
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Investigative7
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

Contact With Others
- Constant contact with others96%
Face-to-Face Discussions with Individuals and Within Teams
- Every day91%
Telephone Conversations
- Every day88%
- Once a week or more but not every day12%
E-Mail
- Every day87%
Importance of Being Exact or Accurate
- Extremely important82%
- Very important16%
Importance of Repeating Same Tasks
- Extremely important76%
- Very important21%
Indoors, Environmentally Controlled
- Every day90%
Spend Time Making Repetitive Motions
- Continually or almost continually70%
- More than half the time19%
Work With or Contribute to a Work Group or Team
- Extremely important72%
- Important19%
Frequency of Decision Making
- Every day63%
- Once a week or more but not every day16%
- Once a month or more but not every week17%
Impact of Decisions on Co-workers or Company Results
- Very important results48%
- Important results32%
- Minor results12%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually71%
- About half the time13%
- Never16%

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Deal With External Customers or the Public in General
- Extremely important65%
- Very important11%
- Fairly important13%
- Not important at all11%
Physical Proximity
- Very close (near touching)29%
- Moderately close (at arm's length)43%
- Slightly close (e.g., shared office)28%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day38%
- Once a week or more but not every day19%
- Once a month or more but not every week38%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important40%
- Very important24%
- Important16%
- Fairly important17%
Determine Tasks, Priorities and Goals
- A lot of freedom31%
- Some freedom34%
- Limited freedom24%
Freedom to Make Decisions
- A lot of freedom14%
- Some freedom54%
- Limited freedom20%
- Very little freedom11%
Health and Safety of Other Workers
- Very high responsibility46%
- Moderate responsibility25%
- No responsibility15%
Spend Time Standing
- Continually or almost continually25%
- About half the time61%
Time Pressure
- Every day33%
- Once a week or more but not every day17%
- Once a month or more but not every week19%
- Once a year or more but not every month29%
Written Letters and Memos
- Every day35%
- Once a week or more but not every day21%
- Once a year or more but not every month26%
- Never12%
Conflict Situations
- Every day21%
- Once a week or more but not every day31%
- Once a month or more but not every week19%
- Once a year or more but not every month17%
- Never11%
Level of Competition
- Extremely competitive18%
- Highly competitive27%
- Moderately competitive24%
- Slightly competitive29%
Consequence of Error
- Extremely serious21%
- Very serious26%
- Serious20%
- Fairly serious20%
- Not serious at all14%
Work Outcomes and Results of Other Workers
- Very high responsibility22%
- High responsibility20%
- Moderate responsibility30%
- Limited responsibility11%
- No responsibility17%
Spend Time Sitting
- More than half the time22%
- About half the time43%
- Less than half the time21%
Duration of Typical Work Week
- More than 40 hours11%
- 40 hours69%
- Less than 40 hours20%
Degree of Automation
- Moderately automated40%
- Slightly automated58%
Public Speaking
- Once a week or more but not every day19%
- Once a year or more but not every month41%
- Never26%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day31%
- Never64%
Exposed to Disease or Infections
- Every day27%
- Never61%
Dealing with Violent or Physically Aggressive People
- Every day18%
- Once a year or more but not every month47%
- Never32%
Spend Time Walking or Running
- More than half the time21%
- Less than half the time43%
- Never27%
Spend Time Bending or Twisting Your Body
- More than half the time12%
- About half the time26%
- Less than half the time32%
- Never30%
Pace Determined by Speed of Equipment
- Not important at all68%
Exposed to Contaminants
- Every day14%
- Once a year or more but not every month16%
- Never69%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Once a month or more but not every week16%
- Never73%
Exposed to Cramped Work Space, Awkward Positions
- Never76%
Spend Time Keeping or Regaining Balance
- Never82%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Less than half the time45%
- Never53%
Exposed to High Places
- Once a year or more but not every month16%
- Never78%
Exposed to Hazardous Conditions
- Never94%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a year or more but not every month12%
- Never84%
Outdoors, Exposed to All Weather Conditions
- Never85%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Never86%
Exposed to Radiation
- Never95%
Outdoors, Under Cover
- Once a year or more but not every month11%
- Never86%
Indoors, Not Environmentally Controlled
- Never94%
Work Schedules
- Regular (established routine, set schedule)92%
Exposed to Hazardous Equipment
- Never97%
In an Open Vehicle or Operating Equipment
- Never98%
Exposed to Very Hot or Cold Temperatures
- Never97%
Exposed to Whole Body Vibration
- Never98%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never97%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never98%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never98%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Some college, no degree
Bachelor’s degree

Technology Skills

Specific software and technology tools commonly used on the job.

Electronic mail software
Email software, IBM Notes, Microsoft Exchange, Microsoft Outlook
Presentation software
Microsoft PowerPoint
Accounting software
Information Technology Incorporated Premier Teller, Sage 50 Accounting, Southern Data Systems TellerPro
Enterprise resource planning ERP software
Jack Henry & Associates Vertex, Microsoft Dynamics
Spreadsheet software
Microsoft Excel
Document management software
Hyland Software OnBase
Office suite software
Microsoft Office software
Operating system software
Microsoft Windows
Word processing software
Microsoft Word
Data base user interface and query software
Total Turnkey Solutions E-Vision

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

American Bankers Association

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Verify accuracy of financial or transactional data.
Execute sales or other financial transactions.
Collect deposits, payments or fees.
Calculate financial data.
Prepare cash for deposit or disbursement.
Enter information into databases or software programs.
Respond to customer problems or complaints.
Answer customer questions about goods or services.
Answer telephones to direct calls or provide information.
Order materials, supplies, or equipment.
File documents or records.
Sell products or services.

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Obtain personal or financial information about customers or applicants.
Type documents.
Issue documentation or identification to customers or employees.
Maintain financial or account records.
Prepare business correspondence.
Send information, materials or documentation.
Interpret financial information for others.
Calculate costs of goods or services.
Explain regulations, policies, or procedures.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Teller (Financial)

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology