Telemarketers

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.94
Obtain customer information such as name, address, and payment method, and enter orders into computers.92
Explain products or services and prices, and answer questions from customers.92
Record names, addresses, purchases, and reactions of prospects contacted.90
Maintain records of contacts, accounts, and orders.89
Answer telephone calls from potential customers who have been solicited through advertisements.86
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.86
Adjust sales scripts to better target the needs and interests of specific individuals.86
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.83
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.78
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.67
Conduct client or market surveys to obtain information about potential customers.58

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Persuasion78
Persuading others to change their minds or behavior.
Speaking78
Talking to others to convey information effectively.
Active Listening75
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation63
Actively looking for ways to help people.
Reading Comprehension56
Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness56
Being aware of others' reactions and understanding why they react as they do.
Critical Thinking50
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Negotiation50
Bringing others together and trying to reconcile differences.
Coordination38
Adjusting actions in relation to others' actions.
Writing38
Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving35
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making35
Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Time Management35
Managing one's own time and the time of others.
Instructing31
Teaching others how to do something.
Monitoring31
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning25
Understanding the implications of new information for both current and future problem-solving and decision-making.
Systems Analysis19
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Management of Personnel Resources16
Motivating, developing, and directing people as they work, identifying the best people for the job.
Systems Evaluation16
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Learning Strategies13
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics10
Using mathematics to solve problems.
Operations Analysis10
Analyzing needs and product requirements to create a design.
Management of Financial Resources6
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources6
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Operations Monitoring6
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Programming6
Writing computer programs for various purposes.
Technology Design6
Generating or adapting equipment and technology to serve user needs.
Operation and Control3
Controlling operations of equipment or systems.
Quality Control Analysis3
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Repairing0
Repairing machines or systems using the needed tools.
Science0
Using scientific rules and methods to solve problems.
Troubleshooting0
Determining causes of operating errors and deciding what to do about it.

Knowledge

Organized sets of principles and facts that apply in general domains.

Sales and Marketing83
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service76
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language69
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and Management53
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics53
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Communications and Media52
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Administrative43
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Law and Government38
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Telecommunications37
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Economics and Accounting33
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Mathematics33
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training31
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Psychology27
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Geography25
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Philosophy and Theology25
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Fine Arts21
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Transportation21
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
History and Archeology20
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Public Safety and Security20
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Personnel and Human Resources15
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Sociology and Anthropology14
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Production and Processing13
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Physics12
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Engineering and Technology11
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Foreign Language10
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Design9
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Therapy and Counseling8
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Chemistry6
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Food Production6
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Mechanical6
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Biology3
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Medicine and Dentistry2
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Building and Construction1
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Abilities

Enduring attributes of the individual that influence performance.

Oral Comprehension75
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression75
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity69
The ability to speak clearly so others can understand you.
Speech Recognition66
The ability to identify and understand the speech of another person.
Selective Attention53
The ability to concentrate on a task over a period of time without being distracted.
Written Comprehension53
The ability to read and understand information and ideas presented in writing.
Near Vision47
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity47
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning44
The ability to apply general rules to specific problems to produce answers that make sense.
Written Expression44
The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning41
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering41
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

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Category Flexibility31
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas31
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality31
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Time Sharing28
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Flexibility of Closure22
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Memorization22
The ability to remember information such as words, numbers, pictures, and procedures.
Finger Dexterity19
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Hearing Sensitivity19
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Number Facility19
The ability to add, subtract, multiply, or divide quickly and correctly.
Speed of Closure19
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Arm-Hand Steadiness16
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Far Vision16
The ability to see details at a distance.
Mathematical Reasoning16
The ability to choose the right mathematical methods or formulas to solve a problem.
Trunk Strength16
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Visualization16
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Wrist-Finger Speed16
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Control Precision13
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Manual Dexterity13
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Perceptual Speed13
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visual Color Discrimination13
The ability to match or detect differences between colors, including shades of color and brightness.
Depth Perception6
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Dynamic Strength0
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Explosive Strength0
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Extent Flexibility0
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Gross Body Coordination0
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium0
The ability to keep or regain your body balance or stay upright when in an unstable position.
Multilimb Coordination0
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Rate Control0
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time0
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Response Orientation0
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Sound Localization0
The ability to tell the direction from which a sound originated.
Spatial Orientation0
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Speed of Limb Movement0
The ability to quickly move the arms and legs.
Stamina0
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Static Strength0
The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

Selling or Influencing Others96
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Communicating with People Outside the Organization87
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting Information84
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates80
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge79
Keeping up-to-date technically and applying new knowledge to your job.
Processing Information77
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Making Decisions and Solving Problems76
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events75
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Establishing and Maintaining Interpersonal Relationships74
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Analyzing Data or Information70
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Resolving Conflicts and Negotiating with Others69
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Assisting and Caring for Others68
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Developing Objectives and Strategies67
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Organizing, Planning, and Prioritizing Work66
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Working with Computers65
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Evaluating Information to Determine Compliance with Standards64
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Thinking Creatively64
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Interpreting the Meaning of Information for Others62
Translating or explaining what information means and how it can be used.
Documenting/Recording Information59
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitoring Processes, Materials, or Surroundings56
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Judging the Qualities of Objects, Services, or People55
Assessing the value, importance, or quality of things or people.
Scheduling Work and Activities51
Scheduling events, programs, and activities, as well as the work of others.
Performing for or Working Directly with the Public50
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Training and Teaching Others47
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Providing Consultation and Advice to Others45
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Estimating the Quantifiable Characteristics of Products, Events, or Information43
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Developing and Building Teams41
Encouraging and building mutual trust, respect, and cooperation among team members.
Guiding, Directing, and Motivating Subordinates39
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Performing Administrative Activities39
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Coordinating the Work and Activities of Others37
Getting members of a group to work together to accomplish tasks.
Coaching and Developing Others30
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Inspecting Equipment, Structures, or Materials29
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Handling and Moving Objects25
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Controlling Machines and Processes23
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Repairing and Maintaining Electronic Equipment20
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Monitoring and Controlling Resources17
Monitoring and controlling resources and overseeing the spending of money.
Repairing and Maintaining Mechanical Equipment14
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Operating Vehicles, Mechanized Devices, or Equipment11
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment10
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Performing General Physical Activities8
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Staffing Organizational Units6
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Social Orientation89
A tendency to seek out, enjoy, and be energized by social interaction at work.
Optimism73
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Perseverance68
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Self-Control64
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Achievement Orientation63
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Stress Tolerance60
A tendency to cope and function effectively in stressful situations at work.
Dependability59
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Self-Confidence55
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Attention to Detail42
A tendency to be detail-oriented, organized, and thorough in completing work.
Integrity34
A tendency to be honest and ethical at work.
Adaptability29
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Cooperation29
A tendency to be pleasant, helpful, and willing to assist others at work.

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Empathy22
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Initiative16
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Enterprising73
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Conventional68
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social44
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic15
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Artistic4
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Investigative2
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Work Context

Physical and social factors that influence the nature of work.

Telephone Conversations
- Every day93%
Contact With Others
- Constant contact with others88%
- Contact with others most of the time12%
Spend Time Sitting
- Continually or almost continually85%
- More than half the time15%
Importance of Being Exact or Accurate
- Extremely important69%
- Very important20%
- Important11%
Indoors, Environmentally Controlled
- Every day88%
- Never12%
Deal With External Customers or the Public in General
- Extremely important75%
- Very important14%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day43%
- Once a week or more but not every day36%
- Once a month or more but not every week17%
Importance of Repeating Same Tasks
- Extremely important50%
- Very important27%
- Important14%
Level of Competition
- Extremely competitive46%
- Highly competitive18%
- Moderately competitive29%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day32%
- Once a week or more but not every day47%
- Never13%
E-Mail
- Every day50%
- Once a week or more but not every day25%
Time Pressure
- Every day53%
- Once a week or more but not every day13%
- Never20%

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Face-to-Face Discussions with Individuals and Within Teams
- Every day30%
- Never18%
Spend Time Making Repetitive Motions
- Continually or almost continually34%
- More than half the time20%
- About half the time14%
- Less than half the time30%
Freedom to Make Decisions
- A lot of freedom30%
- Some freedom32%
- Limited freedom11%
- Very little freedom16%
- No freedom11%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually59%
- Less than half the time11%
- Never30%
Determine Tasks, Priorities and Goals
- A lot of freedom37%
- Some freedom18%
- Limited freedom16%
- No freedom20%
Physical Proximity
- Moderately close (at arm's length)69%
- I work with others but not closely (e.g., private office)24%
Work With or Contribute to a Work Group or Team
- Extremely important23%
- Very important23%
- Important18%
- Fairly important31%
Frequency of Decision Making
- Every day51%
- Never40%
Impact of Decisions on Co-workers or Company Results
- Important results41%
- Moderate results23%
- No results16%
Degree of Automation
- Completely automated11%
- Highly automated18%
- Moderately automated50%
- Not at all automated11%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important16%
- Very important11%
- Important17%
- Fairly important22%
- Not important at all34%
Conflict Situations
- Every day23%
- Once a month or more but not every week23%
- Once a year or more but not every month11%
- Never42%
Written Letters and Memos
- Once a week or more but not every day32%
- Once a year or more but not every month16%
- Never38%
Work Outcomes and Results of Other Workers
- High responsibility19%
- Moderate responsibility16%
- Limited responsibility30%
- No responsibility29%
Health and Safety of Other Workers
- Very high responsibility21%
- Limited responsibility29%
- No responsibility46%
Pace Determined by Speed of Equipment
- Extremely important11%
- Important11%
- Not important at all69%
Consequence of Error
- Fairly serious51%
- Not serious at all35%
Public Speaking
- Once a month or more but not every week23%
- Never60%
Duration of Typical Work Week
- 40 hours37%
- Less than 40 hours63%
Spend Time Standing
- Less than half the time54%
- Never46%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Once a year or more but not every month23%
- Never70%
Exposed to Very Hot or Cold Temperatures
- Once a month or more but not every week12%
- Once a year or more but not every month16%
- Never72%
Exposed to Contaminants
- Once a month or more but not every week11%
- Once a year or more but not every month11%
- Never78%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)18%
- Regular (established routine, set schedule)82%
Outdoors, Exposed to All Weather Conditions
- Once a year or more but not every month14%
- Never81%
Spend Time Walking or Running
- Less than half the time29%
- Never71%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month25%
- Never75%
Exposed to Cramped Work Space, Awkward Positions
- Once a year or more but not every month12%
- Never83%
Spend Time Bending or Twisting Your Body
- Never87%
Indoors, Not Environmentally Controlled
- Once a year or more but not every month11%
- Never84%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Never95%
Outdoors, Under Cover
- Never95%
Exposed to High Places
- Never95%
In an Open Vehicle or Operating Equipment
- Never95%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Never98%
Exposed to Disease or Infections
- Never100%
Exposed to Hazardous Conditions
- Never100%
Exposed to Hazardous Equipment
- Never100%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Never100%
Exposed to Radiation
- Never100%
Exposed to Whole Body Vibration
- Never100%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never100%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never100%
Spend Time Climbing Ladders, Scaffolds, or Poles
Spend Time Keeping or Regaining Balance

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Some college, no degree
Less than high school diploma

Technology Skills

Specific software and technology tools commonly used on the job.

Customer relationship management CRM software
Database Systems Corp Telemation, Microsoft Dynamics, Salesforce software
Video conferencing software
Zoom
Helpdesk or call center software
Acarda Sales Technologies Acarda Outbound, Automatic call distribution software, Softphone software
Spreadsheet software
Microsoft Excel
Electronic mail software
Microsoft Outlook
Access software
Remote access call center software
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Presentation software
Microsoft PowerPoint

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Professional Associations for Customer Engagement

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Contact current or potential customers to promote products or services.
Maintain records of customer accounts.
Answer customer questions about goods or services.
Explain technical product or service information to customers.
Answer telephones to direct calls or provide information.
Deliver promotional presentations to current or prospective customers.
Develop content for sales presentations or other materials.
Identify potential customers.
Schedule appointments with prospective customers.
Monitor market conditions or trends.

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology