Maids and housekeeping cleaners

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Keep storage areas and carts well-stocked, clean, and tidy.86
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.85
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.84
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.82
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.80
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.80
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.80
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.79
Sort, count, and mark clean linens and store them in linen closets.78
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.77
Sort clothing and other articles, load washing machines, and iron and fold dried items.77
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.76

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Dust and polish furniture and equipment.75
Move and arrange furniture and turn mattresses.71
Replace light bulbs.67
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.67
Hang draperies and dust window blinds.65
Request repair services and wait for repair workers to arrive.65
Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.64
Polish silver accessories and metalwork, such as fixtures and fittings.61

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Service Orientation53
Actively looking for ways to help people.
Coordination50
Adjusting actions in relation to others' actions.
Time Management50
Managing one's own time and the time of others.
Social Perceptiveness47
Being aware of others' reactions and understanding why they react as they do.
Active Listening44
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking44
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring44
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking44
Talking to others to convey information effectively.
Reading Comprehension41
Understanding written sentences and paragraphs in work-related documents.
Active Learning28
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving28
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Instructing28
Teaching others how to do something.

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Judgment and Decision Making28
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Learning Strategies28
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources28
Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation28
Bringing others together and trying to reconcile differences.
Persuasion28
Persuading others to change their minds or behavior.
Writing28
Communicating effectively in writing as appropriate for the needs of the audience.
Operations Monitoring25
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis25
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Systems Analysis25
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation25
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Material Resources22
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Mathematics22
Using mathematics to solve problems.
Troubleshooting22
Determining causes of operating errors and deciding what to do about it.
Management of Financial Resources16
Determining how money will be spent to get the work done, and accounting for these expenditures.
Operation and Control16
Controlling operations of equipment or systems.
Equipment Selection6
Determining the kind of tools and equipment needed to do a job.
Operations Analysis3
Analyzing needs and product requirements to create a design.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Programming0
Writing computer programs for various purposes.
Repairing0
Repairing machines or systems using the needed tools.
Science0
Using scientific rules and methods to solve problems.
Technology Design0
Generating or adapting equipment and technology to serve user needs.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service76
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language56
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Public Safety and Security55
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management48
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Chemistry36
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Education and Training34
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Production and Processing30
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Communications and Media27
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Personnel and Human Resources26
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Telecommunications26
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics25
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Foreign Language24
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

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Law and Government22
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology22
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Sales and Marketing22
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Economics and Accounting21
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Mathematics21
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Food Production19
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Mechanical19
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Administrative18
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Philosophy and Theology17
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Medicine and Dentistry16
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Sociology and Anthropology16
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Therapy and Counseling16
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Transportation16
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Engineering and Technology14
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Building and Construction13
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Design13
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Physics13
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Geography12
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Biology10
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
History and Archeology9
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Fine Arts4
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Abilities

Enduring attributes of the individual that influence performance.

Trunk Strength53
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Extent Flexibility50
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Near Vision50
The ability to see details at close range (within a few feet of the observer).
Oral Comprehension50
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression50
The ability to communicate information and ideas in speaking so others will understand.
Stamina50
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Dynamic Strength47
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Information Ordering47
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity47
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Selective Attention47
The ability to concentrate on a task over a period of time without being distracted.
Speech Clarity47
The ability to speak clearly so others can understand you.
Speech Recognition47
The ability to identify and understand the speech of another person.

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Static Strength47
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Far Vision44
The ability to see details at a distance.
Gross Body Coordination44
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Manual Dexterity44
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Deductive Reasoning41
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning41
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Visual Color Discrimination41
The ability to match or detect differences between colors, including shades of color and brightness.
Finger Dexterity38
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Multilimb Coordination38
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Written Comprehension38
The ability to read and understand information and ideas presented in writing.
Arm-Hand Steadiness35
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Gross Body Equilibrium31
The ability to keep or regain your body balance or stay upright when in an unstable position.
Category Flexibility28
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Auditory Attention25
The ability to focus on a single source of sound in the presence of other distracting sounds.
Control Precision25
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Depth Perception25
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Flexibility of Closure25
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Fluency of Ideas25
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Hearing Sensitivity25
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Mathematical Reasoning25
The ability to choose the right mathematical methods or formulas to solve a problem.
Memorization25
The ability to remember information such as words, numbers, pictures, and procedures.
Number Facility25
The ability to add, subtract, multiply, or divide quickly and correctly.
Originality25
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Perceptual Speed25
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Speed of Closure25
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Time Sharing25
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Visualization25
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Written Expression25
The ability to communicate information and ideas in writing so others will understand.
Speed of Limb Movement22
The ability to quickly move the arms and legs.
Wrist-Finger Speed22
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Dynamic Flexibility16
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Rate Control13
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Response Orientation13
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Reaction Time10
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Explosive Strength6
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Sound Localization0
The ability to tell the direction from which a sound originated.
Spatial Orientation0
The ability to know your location in relation to the environment or to know where other objects are in relation to you.

Work Activities

General types of job behaviors occurring on multiple jobs.

Performing General Physical Activities71
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Assisting and Caring for Others60
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Supervisors, Peers, or Subordinates58
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public58
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information57
Observing, receiving, and otherwise obtaining information from all relevant sources.
Handling and Moving Objects54
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Organizing, Planning, and Prioritizing Work52
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Establishing and Maintaining Interpersonal Relationships46
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events46
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Materials46
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitoring Processes, Materials, or Surroundings46
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Interpreting the Meaning of Information for Others45
Translating or explaining what information means and how it can be used.

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Coordinating the Work and Activities of Others42
Getting members of a group to work together to accomplish tasks.
Evaluating Information to Determine Compliance with Standards41
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Processing Information41
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Resolving Conflicts and Negotiating with Others41
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Scheduling Work and Activities41
Scheduling events, programs, and activities, as well as the work of others.
Documenting/Recording Information40
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Coaching and Developing Others39
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Monitoring and Controlling Resources39
Monitoring and controlling resources and overseeing the spending of money.
Training and Teaching Others39
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Updating and Using Relevant Knowledge39
Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems38
Analyzing information and evaluating results to choose the best solution and solve problems.
Controlling Machines and Processes37
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Developing and Building Teams37
Encouraging and building mutual trust, respect, and cooperation among team members.
Judging the Qualities of Objects, Services, or People37
Assessing the value, importance, or quality of things or people.
Communicating with People Outside the Organization33
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Repairing and Maintaining Mechanical Equipment33
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Developing Objectives and Strategies32
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Analyzing Data or Information30
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Thinking Creatively30
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Estimating the Quantifiable Characteristics of Products, Events, or Information27
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Guiding, Directing, and Motivating Subordinates27
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Repairing and Maintaining Electronic Equipment26
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Selling or Influencing Others24
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Providing Consultation and Advice to Others22
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Staffing Organizational Units19
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Working with Computers18
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing Administrative Activities14
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Operating Vehicles, Mechanized Devices, or Equipment13
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment10
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Dependability71
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Attention to Detail58
A tendency to be detail-oriented, organized, and thorough in completing work.
Cooperation39
A tendency to be pleasant, helpful, and willing to assist others at work.
Integrity39
A tendency to be honest and ethical at work.
Humility29
A tendency to be modest and humble when interacting with others at work.
Optimism26
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Perseverance24
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Stress Tolerance15
A tendency to cope and function effectively in stressful situations at work.
Achievement Orientation14
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Empathy12
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Initiative12
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Self-Control10
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

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Cautiousness8
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Sincerity8
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Social Orientation7
A tendency to seek out, enjoy, and be energized by social interaction at work.
Adaptability4
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Self-Confidence2
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Realistic85
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Conventional60
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social25
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Enterprising8
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Artistic7
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Investigative0
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Work Context

Physical and social factors that influence the nature of work.

Spend Time Standing
- Continually or almost continually84%
- More than half the time12%
Spend Time Making Repetitive Motions
- Continually or almost continually82%
- More than half the time15%
Spend Time Bending or Twisting Your Body
- Continually or almost continually70%
- More than half the time17%
Spend Time Walking or Running
- Continually or almost continually72%
- More than half the time14%
Face-to-Face Discussions with Individuals and Within Teams
- Every day72%
- Once a week or more but not every day12%
Indoors, Environmentally Controlled
- Every day82%
- Never18%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Every day70%
- Never15%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually63%
- More than half the time18%
- Never19%
Time Pressure
- Every day53%
- Once a week or more but not every day19%
- Never14%
Work With or Contribute to a Work Group or Team
- Extremely important34%
- Very important32%
- Important29%
Contact With Others
- Constant contact with others34%
- Contact with others most of the time37%
- Contact with others about half the time11%
Exposed to Contaminants
- Every day57%
- Never25%

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Importance of Being Exact or Accurate
- Extremely important38%
- Very important17%
- Important22%
- Fairly important17%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Continually or almost continually29%
- More than half the time30%
- About half the time20%
- Never11%
Determine Tasks, Priorities and Goals
- A lot of freedom24%
- Some freedom34%
- Very little freedom21%
- No freedom13%
Deal With External Customers or the Public in General
- Extremely important17%
- Very important25%
- Important36%
- Fairly important14%
Freedom to Make Decisions
- A lot of freedom29%
- Some freedom19%
- Limited freedom22%
- No freedom24%
Health and Safety of Other Workers
- Very high responsibility30%
- High responsibility11%
- Moderate responsibility25%
- Limited responsibility13%
- No responsibility21%
Physical Proximity
- Moderately close (at arm's length)19%
- I work with others but not closely (e.g., private office)39%
- I don't work near other people (beyond 100 ft.)11%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day14%
- Once a week or more but not every day31%
- Once a month or more but not every week13%
- Once a year or more but not every month19%
- Never22%
Duration of Typical Work Week
- More than 40 hours13%
- 40 hours73%
- Less than 40 hours14%
Coordinate or Lead Others in Accomplishing Work Activities
- Very important35%
- Important24%
- Fairly important12%
- Not important at all23%
Exposed to Disease or Infections
- Every day38%
- Never52%
Importance of Repeating Same Tasks
- Extremely important23%
- Very important12%
- Important18%
- Fairly important11%
- Not important at all37%
Frequency of Decision Making
- Every day25%
- Once a week or more but not every day21%
- Never51%
Level of Competition
- Highly competitive21%
- Moderately competitive17%
- Slightly competitive32%
- Not at all competitive22%
Work Outcomes and Results of Other Workers
- Very high responsibility17%
- High responsibility20%
- Limited responsibility27%
- No responsibility33%
Impact of Decisions on Co-workers or Company Results
- Very important results12%
- Important results14%
- Moderate results22%
- Minor results17%
- No results34%
Telephone Conversations
- Every day27%
- Once a week or more but not every day14%
- Never60%
Exposed to Hazardous Conditions
- Every day29%
- Never70%
Conflict Situations
- Once a month or more but not every week30%
- Once a year or more but not every month19%
- Never43%
Degree of Automation
- Highly automated16%
- Slightly automated16%
- Not at all automated54%
Spend Time Keeping or Regaining Balance
- More than half the time12%
- Less than half the time28%
- Never49%
Written Letters and Memos
- Once a month or more but not every week27%
- Never59%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Once a week or more but not every day18%
- Never67%
Pace Determined by Speed of Equipment
- Important18%
- Not important at all68%
Consequence of Error
- Serious13%
- Fairly serious29%
- Not serious at all51%
E-Mail
- Never79%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Every day11%
- Once a year or more but not every month14%
- Never75%
Public Speaking
- Never79%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never75%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month12%
- Never76%
Work Schedules
- Regular (established routine, set schedule)86%
Outdoors, Under Cover
- Never89%
Indoors, Not Environmentally Controlled
- Never87%
Outdoors, Exposed to All Weather Conditions
- Never83%
Spend Time Sitting
- Less than half the time25%
- Never72%
Exposed to Cramped Work Space, Awkward Positions
- Never89%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never90%
Exposed to Hazardous Equipment
- Never93%
Exposed to High Places
- Never92%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Never91%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Less than half the time15%
- Never85%
Exposed to Very Hot or Cold Temperatures
- Never90%
Exposed to Whole Body Vibration
- Never92%
Exposed to Radiation
- Never99%
In an Open Vehicle or Operating Equipment
- Never99%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

Less than high school diploma
High school diploma or equivalent
Post-secondary certificate

Technology Skills

Specific software and technology tools commonly used on the job.

Spreadsheet software
Microsoft Excel
Desktop communications software
Eko
Electronic mail software
Email software
Facilities management software
Computerized maintenance management system CMMS
Operating system software
Microsoft Windows
Instant messaging software
Blink
Materials requirements planning logistics and supply chain software
Computerized bed control system software
Web page creation and editing software
Facebook
Inventory management software
Inventory tracking software

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Inventory materials or equipment.
Clean facilities or sites.
Move materials, equipment, or supplies.
Clean equipment or supplies.
Clean building walls or flooring.
Dispose of trash or waste materials.
Monitor building premises to ensure occupant or visitor safety.
Clean furniture or fixtures.
Operate garment treatment equipment.
Sort materials or products.
Move furniture.
Maintain equipment or systems to ensure proper functioning.

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Decorate indoor or outdoor spaces.
Schedule repair, installation or maintenance activities.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Housekeeper, Com, Res, Ind
Room Attendant/Housekeeper

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology