Lodging Managers

Job Zone

Job Zone Four: Considerable Preparation Needed

Most of these occupations require a four-year bachelor's degree, but some do not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.88
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.88
Confer and cooperate with other managers to ensure coordination of hotel activities.87
Greet and register guests.87
Monitor the revenue activity of the hotel or facility.87
Manage and maintain temporary or permanent lodging facilities.86
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.86
Train staff members.85
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.85
Coordinate front-office activities of hotels or motels, and resolve problems.84
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.83
Assign duties to workers, and schedule shifts.81

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Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.79
Interview and hire applicants.79
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.78
Collect payments and record data pertaining to funds and expenditures.77
Develop and implement policies and procedures for the operation of a department or establishment.76
Prepare required paperwork pertaining to departmental functions.76
Show, rent, or assign accommodations.74
Perform marketing and public relations activities.74
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.73
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.69
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.64
Book tickets for guests for local tours and attractions.43

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Active Listening78
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation78
Actively looking for ways to help people.
Management of Personnel Resources75
Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness75
Being aware of others' reactions and understanding why they react as they do.
Speaking75
Talking to others to convey information effectively.
Coordination72
Adjusting actions in relation to others' actions.
Negotiation72
Bringing others together and trying to reconcile differences.
Reading Comprehension72
Understanding written sentences and paragraphs in work-related documents.
Writing72
Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning69
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving69
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking69
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

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Instructing69
Teaching others how to do something.
Judgment and Decision Making69
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring69
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion69
Persuading others to change their minds or behavior.
Time Management69
Managing one's own time and the time of others.
Learning Strategies60
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Evaluation60
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Systems Analysis53
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Management of Material Resources50
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Financial Resources47
Determining how money will be spent to get the work done, and accounting for these expenditures.
Mathematics41
Using mathematics to solve problems.
Quality Control Analysis41
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Operations Monitoring35
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control28
Controlling operations of equipment or systems.
Technology Design22
Generating or adapting equipment and technology to serve user needs.
Troubleshooting22
Determining causes of operating errors and deciding what to do about it.
Operations Analysis19
Analyzing needs and product requirements to create a design.
Programming16
Writing computer programs for various purposes.
Equipment Maintenance10
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection10
Determining the kind of tools and equipment needed to do a job.
Repairing10
Repairing machines or systems using the needed tools.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Science0
Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

Administration and Management93
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language93
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Personnel and Human Resources91
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service89
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics83
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing81
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administrative78
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics78
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting75
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security74
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training67
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Communications and Media66
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Psychology59
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Telecommunications49
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Law and Government47
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Sociology and Anthropology47
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Transportation42
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Food Production40
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Production and Processing37
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Foreign Language36
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Therapy and Counseling36
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Engineering and Technology35
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Geography34
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Mechanical34
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Philosophy and Theology29
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Chemistry25
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Design21
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Medicine and Dentistry17
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Biology14
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
History and Archeology13
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Building and Construction9
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Fine Arts9
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Physics7
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

Abilities

Enduring attributes of the individual that influence performance.

Oral Expression78
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension75
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity75
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity75
The ability to speak clearly so others can understand you.
Speech Recognition75
The ability to identify and understand the speech of another person.
Written Comprehension75
The ability to read and understand information and ideas presented in writing.
Written Expression75
The ability to communicate information and ideas in writing so others will understand.
Information Ordering69
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning66
The ability to apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas66
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning66
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Mathematical Reasoning60
The ability to choose the right mathematical methods or formulas to solve a problem.

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Originality60
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Category Flexibility56
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Near Vision53
The ability to see details at close range (within a few feet of the observer).
Flexibility of Closure50
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Selective Attention50
The ability to concentrate on a task over a period of time without being distracted.
Far Vision47
The ability to see details at a distance.
Perceptual Speed47
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Speed of Closure47
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Time Sharing47
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Number Facility44
The ability to add, subtract, multiply, or divide quickly and correctly.
Arm-Hand Steadiness41
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Memorization41
The ability to remember information such as words, numbers, pictures, and procedures.
Finger Dexterity38
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Visualization38
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Depth Perception35
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Visual Color Discrimination35
The ability to match or detect differences between colors, including shades of color and brightness.
Hearing Sensitivity31
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Multilimb Coordination28
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Spatial Orientation28
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Trunk Strength28
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Control Precision25
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Dynamic Strength25
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Extent Flexibility25
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Gross Body Coordination25
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium25
The ability to keep or regain your body balance or stay upright when in an unstable position.
Manual Dexterity25
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Rate Control25
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time25
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Response Orientation25
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Stamina25
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Wrist-Finger Speed25
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Static Strength22
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Glare Sensitivity16
The ability to see objects in the presence of a glare or bright lighting.
Peripheral Vision16
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Sound Localization16
The ability to tell the direction from which a sound originated.
Explosive Strength13
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Night Vision13
The ability to see under low-light conditions.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Speed of Limb Movement0
The ability to quickly move the arms and legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

Communicating with Supervisors, Peers, or Subordinates87
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems85
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information82
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events82
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Training and Teaching Others82
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Working with Computers82
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Coordinating the Work and Activities of Others80
Getting members of a group to work together to accomplish tasks.
Communicating with People Outside the Organization79
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships79
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for or Working Directly with the Public79
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Resolving Conflicts and Negotiating with Others78
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Performing Administrative Activities77
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

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Coaching and Developing Others76
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Thinking Creatively75
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Organizing, Planning, and Prioritizing Work74
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Scheduling Work and Activities74
Scheduling events, programs, and activities, as well as the work of others.
Staffing Organizational Units73
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Developing Objectives and Strategies72
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Guiding, Directing, and Motivating Subordinates71
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assisting and Caring for Others68
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing and Building Teams68
Encouraging and building mutual trust, respect, and cooperation among team members.
Selling or Influencing Others65
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Updating and Using Relevant Knowledge65
Keeping up-to-date technically and applying new knowledge to your job.
Processing Information64
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Evaluating Information to Determine Compliance with Standards63
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Analyzing Data or Information62
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Providing Consultation and Advice to Others62
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Documenting/Recording Information60
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitoring Processes, Materials, or Surroundings59
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Judging the Qualities of Objects, Services, or People55
Assessing the value, importance, or quality of things or people.
Monitoring and Controlling Resources54
Monitoring and controlling resources and overseeing the spending of money.
Inspecting Equipment, Structures, or Materials53
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Interpreting the Meaning of Information for Others52
Translating or explaining what information means and how it can be used.
Handling and Moving Objects42
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities40
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Controlling Machines and Processes38
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Operating Vehicles, Mechanized Devices, or Equipment38
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Estimating the Quantifiable Characteristics of Products, Events, or Information32
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Repairing and Maintaining Mechanical Equipment27
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Repairing and Maintaining Electronic Equipment22
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment16
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Dependability87
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Cooperation81
A tendency to be pleasant, helpful, and willing to assist others at work.
Social Orientation80
A tendency to seek out, enjoy, and be energized by social interaction at work.
Leadership Orientation78
A tendency to lead, take charge, offer opinions, and provide direction at work.
Integrity70
A tendency to be honest and ethical at work.
Self-Control69
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Attention to Detail67
A tendency to be detail-oriented, organized, and thorough in completing work.
Achievement Orientation66
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Stress Tolerance66
A tendency to cope and function effectively in stressful situations at work.
Optimism63
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Adaptability61
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Initiative60
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

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Perseverance60
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Self-Confidence58
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Empathy54
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Sincerity44
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Cautiousness40
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Tolerance for Ambiguity38
A tendency to be comfortable with ambiguity and uncertainty at work.
Innovation33
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
Humility32
A tendency to be modest and humble when interacting with others at work.
Intellectual Curiosity19
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Enterprising87
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Conventional70
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social55
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic28
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Artistic7
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Investigative2
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Work Context

Physical and social factors that influence the nature of work.

E-Mail
- Every day92%
Telephone Conversations
- Every day92%
Contact With Others
- Constant contact with others89%
- Contact with others most of the time11%
Face-to-Face Discussions with Individuals and Within Teams
- Every day92%
Work With or Contribute to a Work Group or Team
- Extremely important80%
- Very important20%
Determine Tasks, Priorities and Goals
- A lot of freedom66%
- Some freedom34%
Frequency of Decision Making
- Every day80%
Work Outcomes and Results of Other Workers
- Very high responsibility64%
- High responsibility28%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important71%
- Important20%
Freedom to Make Decisions
- A lot of freedom60%
- Some freedom32%
Impact of Decisions on Co-workers or Company Results
- Very important results60%
- Important results31%
Deal With External Customers or the Public in General
- Extremely important69%
- Very important11%
- Important20%

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Time Pressure
- Every day58%
- Once a week or more but not every day18%
- Once a month or more but not every week23%
Written Letters and Memos
- Every day44%
- Once a week or more but not every day44%
- Once a month or more but not every week12%
Duration of Typical Work Week
- More than 40 hours59%
- 40 hours41%
Health and Safety of Other Workers
- Very high responsibility20%
- High responsibility80%
Importance of Being Exact or Accurate
- Extremely important43%
- Very important29%
- Important29%
Importance of Repeating Same Tasks
- Important15%
Indoors, Environmentally Controlled
- Every day77%
- Never22%
Conflict Situations
- Every day17%
- Once a week or more but not every day46%
- Once a month or more but not every week29%
Public Speaking
- Every day31%
- Once a week or more but not every day31%
- Once a month or more but not every week22%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day19%
- Once a week or more but not every day32%
- Once a month or more but not every week37%
- Once a year or more but not every month12%
Level of Competition
- Extremely competitive14%
- Highly competitive29%
- Moderately competitive52%
Spend Time Sitting
- Continually or almost continually26%
- About half the time45%
- Less than half the time20%
Spend Time Standing
- Continually or almost continually12%
- More than half the time17%
- About half the time42%
- Less than half the time29%
Physical Proximity
- Moderately close (at arm's length)25%
- Slightly close (e.g., shared office)46%
- I work with others but not closely (e.g., private office)29%
Degree of Automation
- Highly automated42%
- Moderately automated20%
- Slightly automated20%
- Not at all automated18%
Consequence of Error
- Very serious29%
- Serious30%
- Fairly serious13%
- Not serious at all28%
Spend Time Making Repetitive Motions
- Continually or almost continually16%
- More than half the time14%
- About half the time12%
- Less than half the time20%
- Never37%
Spend Time Walking or Running
- Continually or almost continually12%
- About half the time36%
- Less than half the time29%
- Never23%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day11%
- Once a month or more but not every week26%
- Once a year or more but not every month21%
- Never42%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a week or more but not every day14%
- Once a month or more but not every week24%
- Never61%
Pace Determined by Speed of Equipment
- Important27%
- Not important at all64%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually12%
- Less than half the time25%
- Never62%
Spend Time Bending or Twisting Your Body
- Continually or almost continually12%
- Less than half the time20%
- Never68%
Dealing with Violent or Physically Aggressive People
- Once a month or more but not every week11%
- Once a year or more but not every month33%
- Never54%
Exposed to Very Hot or Cold Temperatures
- Once a year or more but not every month27%
- Never65%
Exposed to Contaminants
- Once a year or more but not every month26%
- Never65%
Outdoors, Exposed to All Weather Conditions
- Once a month or more but not every week17%
- Never76%
Spend Time Keeping or Regaining Balance
- About half the time17%
- Never75%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)19%
- Regular (established routine, set schedule)81%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a year or more but not every month22%
- Never78%
Indoors, Not Environmentally Controlled
- Once a year or more but not every month23%
- Never77%
Exposed to Cramped Work Space, Awkward Positions
- Never89%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never89%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Less than half the time18%
- Never82%
Exposed to Disease or Infections
- Once a year or more but not every month12%
- Never88%
Exposed to Hazardous Conditions
- Once a year or more but not every month12%
- Never88%
Exposed to High Places
- Never92%
Outdoors, Under Cover
- Never93%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never95%
Exposed to Whole Body Vibration
- Never98%
Exposed to Hazardous Equipment
- Never100%
Exposed to Radiation
- Never100%
In an Open Vehicle or Operating Equipment
- Never100%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never100%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never100%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

Bachelor’s degree

Technology Skills

Specific software and technology tools commonly used on the job.

Electronic mail software
Email software, Microsoft Outlook
Presentation software
Microsoft PowerPoint
Facilities management software
Anand Systems ASI FrontDesk, M-Tech Hotel Service Optimization System HotSOS, TCS Hotel Software Guest Tracker, UniResMan
Data base user interface and query software
Microsoft Access, Property management system PMS software
Spreadsheet software
Microsoft Excel
Point of sale POS software
ePOS Business Solutions System 3 POS
Enterprise resource planning ERP software
Oracle JD Edwards EnterpriseOne
Customer relationship management CRM software
Enablez ResortSuite
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Financial analysis software
Delphi Technology
Time accounting software
Payroll software
Web page creation and editing software
Facebook

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Provide basic information to guests, visitors, or clients.
Resolve customer complaints or problems.
Manage organizational or project budgets.
Confer with organizational members to accomplish work activities.
Monitor flow of cash or other resources.
Monitor facilities or operational systems.
Coordinate operational activities with external stakeholders.
Conduct employee training programs.
Evaluate employee performance.
Monitor activities of individuals to ensure safety or compliance with rules.
Monitor performance of organizational members or partners.
Direct administrative or support services.

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Inspect condition or functioning of facilities or equipment.
Prepare staff schedules or work assignments.
Collect payments for goods or services.
Hire personnel.
Interview employees, customers, or others to collect information.
Purchase materials, equipment, or other resources.
Schedule product or material transportation.
Maintain operational records.
Develop operating strategies, plans, or procedures.
Develop organizational policies or programs.
Document organizational or operational procedures.
Implement organizational process or policy changes.
Assign resources or facilities to patrons or employees.
Guide patrons on tours.
Promote products, services, or programs.
Manage guest services.
Perform manual service or maintenance tasks.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Hotel Manager
Lodging Manager

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology