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Loan Interviewers and Clerks

Job Zone
Job Zone Three: Medium Preparation Needed
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

  • Interview loan applicants to obtain personal and financial data and to assist in completing applications.89
  • Answer questions and advise customers regarding loans and transactions.88
  • Submit loan applications with recommendation for underwriting approval.86
  • Verify and examine information and accuracy of loan application and closing documents.85
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.84
  • Check value of customer collateral to be held as loan security.84
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.83
  • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.83
  • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.83
  • Accept payment on accounts.80
  • Present loan and repayment schedules to customers.80
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.79
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  • Schedule and conduct closings of mortgage transactions.79
  • Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.78
  • Establish credit limits and grant extensions of credit on overdue accounts.76
  • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.76
  • File and maintain loan records.75
  • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.72

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

  • Active Listening78

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking75

    Talking to others to convey information effectively.

  • Reading Comprehension72

    Understanding written sentences and paragraphs in work-related documents.

  • Critical Thinking69

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Writing66

    Communicating effectively in writing as appropriate for the needs of the audience.

  • Complex Problem Solving63

    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Active Learning60

    Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Judgment and Decision Making60

    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Social Perceptiveness60

    Being aware of others' reactions and understanding why they react as they do.

  • Time Management56

    Managing one's own time and the time of others.

  • Mathematics53

    Using mathematics to solve problems.

  • Coordination50

    Adjusting actions in relation to others' actions.

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  • Instructing50

    Teaching others how to do something.

  • Monitoring50

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Persuasion50

    Persuading others to change their minds or behavior.

  • Service Orientation50

    Actively looking for ways to help people.

  • Negotiation47

    Bringing others together and trying to reconcile differences.

  • Learning Strategies41

    Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Systems Analysis38

    Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Systems Evaluation38

    Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Management of Financial Resources28

    Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Management of Personnel Resources25

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Operations Analysis25

    Analyzing needs and product requirements to create a design.

  • Operations Monitoring22

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • Programming19

    Writing computer programs for various purposes.

  • Quality Control Analysis19

    Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

  • Technology Design19

    Generating or adapting equipment and technology to serve user needs.

  • Troubleshooting13

    Determining causes of operating errors and deciding what to do about it.

  • Management of Material Resources6

    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Science3

    Using scientific rules and methods to solve problems.

  • Equipment Maintenance0

    Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

  • Equipment Selection0

    Determining the kind of tools and equipment needed to do a job.

  • Installation0

    Installing equipment, machines, wiring, or programs to meet specifications.

  • Operation and Control0

    Controlling operations of equipment or systems.

  • Repairing0

    Repairing machines or systems using the needed tools.

Knowledge

Organized sets of principles and facts that apply in general domains.

  • Customer and Personal Service85

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language80

    Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

  • Administrative68

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Computers and Electronics61

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Law and Government60

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Mathematics59

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Administration and Management47

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Education and Training46

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Sales and Marketing45

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Economics and Accounting44

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

  • Production and Processing32

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Communications and Media30

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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  • Telecommunications30

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Personnel and Human Resources29

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Geography20

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Public Safety and Security18

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Engineering and Technology13

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Psychology11

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Building and Construction7

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • Design7

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Foreign Language7

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Transportation4

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Mechanical2

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Philosophy and Theology2

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • Sociology and Anthropology2

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Biology0

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Chemistry0

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Fine Arts0

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Food Production0

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • History and Archeology0

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

  • Medicine and Dentistry0

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • Physics0

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

  • Therapy and Counseling0

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Abilities

Enduring attributes of the individual that influence performance.

  • Oral Comprehension78

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Written Comprehension78

    The ability to read and understand information and ideas presented in writing.

  • Oral Expression75

    The ability to communicate information and ideas in speaking so others will understand.

  • Speech Clarity75

    The ability to speak clearly so others can understand you.

  • Speech Recognition75

    The ability to identify and understand the speech of another person.

  • Information Ordering69

    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Near Vision69

    The ability to see details at close range (within a few feet of the observer).

  • Problem Sensitivity69

    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Deductive Reasoning66

    The ability to apply general rules to specific problems to produce answers that make sense.

  • Inductive Reasoning66

    The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Written Expression66

    The ability to communicate information and ideas in writing so others will understand.

  • Mathematical Reasoning53

    The ability to choose the right mathematical methods or formulas to solve a problem.

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  • Selective Attention53

    The ability to concentrate on a task over a period of time without being distracted.

  • Category Flexibility50

    The ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Fluency of Ideas50

    The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Number Facility50

    The ability to add, subtract, multiply, or divide quickly and correctly.

  • Flexibility of Closure47

    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

  • Time Sharing47

    The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

  • Far Vision44

    The ability to see details at a distance.

  • Perceptual Speed44

    The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

  • Speed of Closure44

    The ability to quickly make sense of, combine, and organize information into meaningful patterns.

  • Finger Dexterity41

    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

  • Originality41

    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Visualization41

    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

  • Hearing Sensitivity28

    The ability to detect or tell the differences between sounds that vary in pitch and loudness.

  • Memorization28

    The ability to remember information such as words, numbers, pictures, and procedures.

  • Visual Color Discrimination28

    The ability to match or detect differences between colors, including shades of color and brightness.

  • Auditory Attention25

    The ability to focus on a single source of sound in the presence of other distracting sounds.

  • Trunk Strength16

    The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

  • Control Precision13

    The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

  • Arm-Hand Steadiness10

    The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

  • Depth Perception10

    The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

  • Manual Dexterity10

    The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

  • Wrist-Finger Speed10

    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

  • Dynamic Strength6

    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

  • Dynamic Flexibility0

    The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

  • Explosive Strength0

    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

  • Extent Flexibility0

    The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

  • Glare Sensitivity0

    The ability to see objects in the presence of a glare or bright lighting.

  • Gross Body Coordination0

    The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

  • Gross Body Equilibrium0

    The ability to keep or regain your body balance or stay upright when in an unstable position.

  • Multilimb Coordination0

    The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

  • Night Vision0

    The ability to see under low-light conditions.

  • Peripheral Vision0

    The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

  • Rate Control0

    The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

  • Reaction Time0

    The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

  • Response Orientation0

    The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

  • Sound Localization0

    The ability to tell the direction from which a sound originated.

  • Spatial Orientation0

    The ability to know your location in relation to the environment or to know where other objects are in relation to you.

  • Speed of Limb Movement0

    The ability to quickly move the arms and legs.

  • Stamina0

    The ability to exert yourself physically over long periods of time without getting winded or out of breath.

  • Static Strength0

    The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

  • Evaluating Information to Determine Compliance with Standards91

    Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Establishing and Maintaining Interpersonal Relationships85

    Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Making Decisions and Solving Problems85

    Analyzing information and evaluating results to choose the best solution and solve problems.

  • Communicating with Supervisors, Peers, or Subordinates84

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Analyzing Data or Information83

    Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

  • Processing Information83

    Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Working with Computers83

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Documenting/Recording Information82

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Getting Information82

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Organizing, Planning, and Prioritizing Work82

    Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Judging the Qualities of Objects, Services, or People77

    Assessing the value, importance, or quality of things or people.

  • Communicating with People Outside the Organization76

    Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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  • Developing Objectives and Strategies76

    Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Coordinating the Work and Activities of Others75

    Getting members of a group to work together to accomplish tasks.

  • Developing and Building Teams75

    Encouraging and building mutual trust, respect, and cooperation among team members.

  • Performing for or Working Directly with the Public75

    Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Updating and Using Relevant Knowledge75

    Keeping up-to-date technically and applying new knowledge to your job.

  • Coaching and Developing Others74

    Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Thinking Creatively73

    Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Resolving Conflicts and Negotiating with Others71

    Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Estimating the Quantifiable Characteristics of Products, Events, or Information70

    Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

  • Guiding, Directing, and Motivating Subordinates70

    Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Identifying Objects, Actions, and Events70

    Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Interpreting the Meaning of Information for Others66

    Translating or explaining what information means and how it can be used.

  • Selling or Influencing Others63

    Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

  • Scheduling Work and Activities60

    Scheduling events, programs, and activities, as well as the work of others.

  • Monitoring Processes, Materials, or Surroundings59

    Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Training and Teaching Others59

    Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Providing Consultation and Advice to Others58

    Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

  • Monitoring and Controlling Resources50

    Monitoring and controlling resources and overseeing the spending of money.

  • Performing Administrative Activities48

    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Assisting and Caring for Others43

    Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Inspecting Equipment, Structures, or Materials25

    Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

  • Staffing Organizational Units22

    Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

  • Operating Vehicles, Mechanized Devices, or Equipment8

    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment5

    Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

  • Handling and Moving Objects5

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  • Performing General Physical Activities5

    Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

  • Repairing and Maintaining Mechanical Equipment5

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

  • Controlling Machines and Processes4

    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

  • Repairing and Maintaining Electronic Equipment3

    Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Work Styles

Personal characteristics that can affect how well someone performs a job.

  • Attention to Detail95

    A tendency to be detail-oriented, organized, and thorough in completing work.

  • Dependability88

    A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

  • Cautiousness72

    A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

  • Integrity72

    A tendency to be honest and ethical at work.

  • Social Orientation51

    A tendency to seek out, enjoy, and be energized by social interaction at work.

  • Self-Control48

    A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

  • Cooperation45

    A tendency to be pleasant, helpful, and willing to assist others at work.

  • Achievement Orientation43

    A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

  • Sincerity41

    A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

  • Perseverance40

    A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

  • Self-Confidence40

    A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

  • Stress Tolerance34

    A tendency to cope and function effectively in stressful situations at work.

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  • Empathy29

    A tendency to show concern for others and be sensitive to others' needs and feelings at work.

  • Adaptability23

    A tendency to be open to and comfortable with change, new experiences, or ideas at work.

  • Initiative22

    A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

  • Optimism19

    A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

  • Humility18

    A tendency to be modest and humble when interacting with others at work.

  • Intellectual Curiosity11

    A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

  • Leadership Orientation1

    A tendency to lead, take charge, offer opinions, and provide direction at work.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

  • Conventional99

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

  • Enterprising60

    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

  • Social40

    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

  • Investigative20

    Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

  • Artistic0

    Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

  • Realistic0

    Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Work Context

Physical and social factors that influence the nature of work.

  • E-Mail

    • Every day99%
  • Importance of Being Exact or Accurate

    • Extremely important99%
  • Deal With External Customers or the Public in General

    • Extremely important84%
    • Very important16%
  • Face-to-Face Discussions with Individuals and Within Teams

    • Every day80%
    • Once a week or more but not every day19%
  • Contact With Others

    • Frequency of Decision Making

      • Every day84%
      • Once a year or more but not every month16%
    • Determine Tasks, Priorities and Goals

      • Coordinate or Lead Others in Accomplishing Work Activities

        • Extremely important50%
        • Important16%
      • Indoors, Environmentally Controlled

        • Every day83%
        • Never17%
      • Work With or Contribute to a Work Group or Team

        • Spend Time Sitting

          • Time Pressure

            • Once a week or more but not every day33%
            • Never16%
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          • Duration of Typical Work Week

            • More than 40 hours50%
            • 40 hours50%
          • Freedom to Make Decisions

            • A lot of freedom16%
            • Some freedom66%
            • Limited freedom18%
          • Impact of Decisions on Co-workers or Company Results

            • Very important results34%
            • Important results33%
            • Minor results16%
          • Written Letters and Memos

            • Once a week or more but not every day74%
            • Once a month or more but not every week24%
          • Consequence of Error

            • Extremely serious33%
            • Very serious18%
            • Serious33%
            • Fairly serious16%
          • Importance of Repeating Same Tasks

            • Important32%
            • Not important at all16%
          • Work Outcomes and Results of Other Workers

            • Very high responsibility49%
            • High responsibility17%
            • No responsibility18%
          • Dealing With Unpleasant, Angry, or Discourteous People

            • Once a month or more but not every week65%
            • Once a year or more but not every month18%
          • Health and Safety of Other Workers

            • Very high responsibility16%
            • High responsibility17%
            • Moderate responsibility16%
            • No responsibility18%
          • Conflict Situations

            • Once a month or more but not every week17%
            • Never16%
          • Level of Competition

            • Highly competitive18%
            • Moderately competitive49%
            • Not at all competitive17%
          • Spend Time Making Repetitive Motions

            • Continually or almost continually33%
          • Physical Proximity

            • Very close (near touching)16%
            • I work with others but not closely (e.g., private office)82%
          • Degree of Automation

            • Highly automated17%
            • Moderately automated17%
            • Slightly automated33%
            • Not at all automated33%
          • Spend Time Standing

            • Public Speaking

              • Once a week or more but not every day20%
            • Spend Time Bending or Twisting Your Body

              • About half the time16%
              • Less than half the time32%
            • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

              • More than half the time17%
              • Never82%
            • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

              • Once a year or more but not every month17%
              • Never66%
            • In an Enclosed Vehicle or Operate Enclosed Equipment

              • Once a week or more but not every day17%
              • Never83%
            • Spend Time Walking or Running

              • Less than half the time34%
              • Never66%
            • Exposed to Very Hot or Cold Temperatures

              • Once a year or more but not every month16%
              • Never84%
            • Indoors, Not Environmentally Controlled

              • Once a year or more but not every month17%
              • Never83%
            • Outdoors, Under Cover

              • Spend Time Keeping or Regaining Balance

                • Dealing with Violent or Physically Aggressive People

                  • Never99%
                • Exposed to Contaminants

                  • Never100%
                • Outdoors, Exposed to All Weather Conditions

                  • Never99%
                • Pace Determined by Speed of Equipment

                  • Not important at all100%
                • Exposed to Cramped Work Space, Awkward Positions

                  • Exposed to Disease or Infections

                    • Exposed to Extremely Bright or Inadequate Lighting Conditions

                      • Exposed to Hazardous Conditions

                        • Exposed to Hazardous Equipment

                          • Exposed to High Places

                            • Exposed to Minor Burns, Cuts, Bites, or Stings

                              • Exposed to Radiation

                                • Exposed to Whole Body Vibration

                                  • In an Open Vehicle or Operating Equipment

                                    • Spend Time Climbing Ladders, Scaffolds, or Poles

                                      • Spend Time Kneeling, Crouching, Stooping, or Crawling

                                        • Telephone Conversations

                                          • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

                                            • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

                                              • Work Schedules

                                                Typical Education Levels Reported

                                                Education levels O*NET survey respondents in this occupation most often reported having.

                                                • High school diploma or equivalent
                                                • Bachelor’s degree
                                                • Post-secondary certificate

                                                Technology Skills

                                                Specific software and technology tools commonly used on the job.

                                                • Spreadsheet software

                                                  Microsoft Excel, Rockport Integrated Excel Underwriting

                                                • Presentation software

                                                  Microsoft PowerPoint

                                                • Financial analysis software

                                                  Automated underwriting software, Fannie Mae Desktop Underwriter, Lending software systems, Software AG Underwriting Solution

                                                • Customer relationship management CRM software

                                                  Loan tracking software, Microsoft Dynamics

                                                • Electronic mail software

                                                  Microsoft Outlook

                                                • Accounting software

                                                  Automated financial software

                                                • Office suite software

                                                  Microsoft Office software

                                                • Operating system software

                                                  Microsoft Windows

                                                • Word processing software

                                                  Microsoft Word

                                                • Internet browser software

                                                  Web browser software

                                                • Data base user interface and query software

                                                  Microsoft Access

                                                Professional Associations

                                                Organizations related to this occupation, such as industry and licensing bodies.

                                                Related Occupations

                                                Detailed Work Activities

                                                More specific, granular versions of the Work Activities above.

                                                • Interview employees, customers, or others to collect information.
                                                • Discuss account status or activity with customers or patrons.
                                                • Prepare documentation for contracts, transactions, or regulatory compliance.
                                                • Verify accuracy of financial or transactional data.
                                                • Maintain financial or account records.
                                                • Determine the value of goods or services.
                                                • Arrange insurance coverage.
                                                • Prepare business correspondence.
                                                • Provide notifications to customers or patrons.
                                                • Type documents.
                                                • Collect deposits, payments or fees.
                                                • Compile data or documentation.
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                                                • Schedule appointments.
                                                • Monitor financial information.
                                                • Calculate financial data.
                                                • Negotiate financial arrangements.
                                                • Obtain personal or financial information about customers or applicants.
                                                O*NET in-it

                                                This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

                                                Based on federal labor and demographic data. Data source & methodology

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