Interviewers, Except Eligibility and Loan

Job Zone

Job Zone Three: Medium Preparation Needed

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.89
Identify and report problems in obtaining valid data.86
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.86
Locate and list addresses and households.86
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.84
Review data obtained from interview for completeness and accuracy.82
Compile, record, and code results or data from interview or survey, using computer or specified form.81
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.78
Assist individuals in filling out applications or questionnaires.78
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.74
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.73
Supervise or train other staff members.72

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Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.66
Prepare reports to provide answers in response to specific problems.65
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.65
Meet with supervisor daily to submit completed assignments and discuss progress.62

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Active Listening75
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking72
Talking to others to convey information effectively.
Reading Comprehension63
Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness60
Being aware of others' reactions and understanding why they react as they do.
Critical Thinking56
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Service Orientation56
Actively looking for ways to help people.
Time Management56
Managing one's own time and the time of others.
Writing56
Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving53
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination50
Adjusting actions in relation to others' actions.
Monitoring50
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation50
Bringing others together and trying to reconcile differences.

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Persuasion50
Persuading others to change their minds or behavior.
Active Learning47
Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing47
Teaching others how to do something.
Learning Strategies47
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources47
Motivating, developing, and directing people as they work, identifying the best people for the job.
Judgment and Decision Making41
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Mathematics31
Using mathematics to solve problems.
Systems Analysis31
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation28
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Operations Monitoring25
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operations Analysis22
Analyzing needs and product requirements to create a design.
Programming22
Writing computer programs for various purposes.
Management of Financial Resources13
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources13
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Technology Design6
Generating or adapting equipment and technology to serve user needs.
Quality Control Analysis3
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control0
Controlling operations of equipment or systems.
Repairing0
Repairing machines or systems using the needed tools.
Science0
Using scientific rules and methods to solve problems.
Troubleshooting0
Determining causes of operating errors and deciding what to do about it.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service87
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language68
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administrative67
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics62
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics57
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management52
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Communications and Media42
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Personnel and Human Resources39
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Therapy and Counseling39
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Public Safety and Security38
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government37
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Economics and Accounting36
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

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Education and Training36
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Telecommunications32
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Psychology30
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Sociology and Anthropology23
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Foreign Language22
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Medicine and Dentistry22
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Philosophy and Theology15
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Sales and Marketing15
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Transportation13
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Production and Processing11
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Geography9
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Fine Arts8
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Chemistry4
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Design4
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Engineering and Technology4
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mechanical2
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
History and Archeology0
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Biology—
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Building and Construction—
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Food Production—
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Physics—
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

Abilities

Enduring attributes of the individual that influence performance.

Oral Expression75
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension72
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity72
The ability to speak clearly so others can understand you.
Speech Recognition72
The ability to identify and understand the speech of another person.
Written Comprehension63
The ability to read and understand information and ideas presented in writing.
Information Ordering60
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision60
The ability to see details at close range (within a few feet of the observer).
Written Expression60
The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning56
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning56
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity56
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Selective Attention56
The ability to concentrate on a task over a period of time without being distracted.

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Category Flexibility53
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Originality38
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Fluency of Ideas35
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Far Vision31
The ability to see details at a distance.
Flexibility of Closure31
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Mathematical Reasoning31
The ability to choose the right mathematical methods or formulas to solve a problem.
Memorization31
The ability to remember information such as words, numbers, pictures, and procedures.
Number Facility31
The ability to add, subtract, multiply, or divide quickly and correctly.
Time Sharing31
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Speed of Closure28
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visualization28
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Arm-Hand Steadiness25
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Control Precision25
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Finger Dexterity25
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Hearing Sensitivity25
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Manual Dexterity25
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Perceptual Speed25
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visual Color Discrimination25
The ability to match or detect differences between colors, including shades of color and brightness.
Trunk Strength16
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Glare Sensitivity13
The ability to see objects in the presence of a glare or bright lighting.
Wrist-Finger Speed10
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Depth Perception3
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Dynamic Strength3
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Multilimb Coordination3
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Response Orientation3
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Explosive Strength0
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Extent Flexibility0
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Gross Body Coordination0
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium0
The ability to keep or regain your body balance or stay upright when in an unstable position.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Rate Control0
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time0
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Sound Localization0
The ability to tell the direction from which a sound originated.
Spatial Orientation0
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Speed of Limb Movement0
The ability to quickly move the arms and legs.
Stamina0
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Static Strength0
The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

Working with Computers98
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates91
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards87
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Documenting/Recording Information85
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Getting Information85
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing Administrative Activities85
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Establishing and Maintaining Interpersonal Relationships84
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work84
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Making Decisions and Solving Problems83
Analyzing information and evaluating results to choose the best solution and solve problems.
Processing Information83
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Analyzing Data or Information81
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Performing for or Working Directly with the Public81
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Communicating with People Outside the Organization80
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Updating and Using Relevant Knowledge80
Keeping up-to-date technically and applying new knowledge to your job.
Resolving Conflicts and Negotiating with Others74
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing Objectives and Strategies73
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Training and Teaching Others72
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Judging the Qualities of Objects, Services, or People70
Assessing the value, importance, or quality of things or people.
Identifying Objects, Actions, and Events68
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Assisting and Caring for Others67
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing and Building Teams67
Encouraging and building mutual trust, respect, and cooperation among team members.
Coaching and Developing Others65
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Coordinating the Work and Activities of Others64
Getting members of a group to work together to accomplish tasks.
Interpreting the Meaning of Information for Others64
Translating or explaining what information means and how it can be used.
Providing Consultation and Advice to Others59
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Guiding, Directing, and Motivating Subordinates58
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Scheduling Work and Activities55
Scheduling events, programs, and activities, as well as the work of others.
Thinking Creatively54
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Monitoring Processes, Materials, or Surroundings53
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Staffing Organizational Units53
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Monitoring and Controlling Resources50
Monitoring and controlling resources and overseeing the spending of money.
Estimating the Quantifiable Characteristics of Products, Events, or Information39
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Performing General Physical Activities34
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Inspecting Equipment, Structures, or Materials32
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Repairing and Maintaining Electronic Equipment27
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Operating Vehicles, Mechanized Devices, or Equipment26
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Handling and Moving Objects25
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Selling or Influencing Others24
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Controlling Machines and Processes23
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Repairing and Maintaining Mechanical Equipment23
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment16
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Social Orientation74
A tendency to seek out, enjoy, and be energized by social interaction at work.
Attention to Detail73
A tendency to be detail-oriented, organized, and thorough in completing work.
Dependability72
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Cooperation71
A tendency to be pleasant, helpful, and willing to assist others at work.
Integrity58
A tendency to be honest and ethical at work.
Empathy48
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Sincerity48
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Optimism47
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Self-Control46
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Stress Tolerance34
A tendency to cope and function effectively in stressful situations at work.
Cautiousness33
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Adaptability32
A tendency to be open to and comfortable with change, new experiences, or ideas at work.

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Self-Confidence32
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Perseverance29
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Humility26
A tendency to be modest and humble when interacting with others at work.
Achievement Orientation24
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Initiative24
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Leadership Orientation16
A tendency to lead, take charge, offer opinions, and provide direction at work.
Tolerance for Ambiguity10
A tendency to be comfortable with ambiguity and uncertainty at work.
Intellectual Curiosity3
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Conventional84
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social52
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Enterprising44
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Investigative15
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Artistic6
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Realistic0
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Work Context

Physical and social factors that influence the nature of work.

Contact With Others
- Constant contact with others100%
E-Mail
- Every day96%
Work With or Contribute to a Work Group or Team
- Extremely important96%
Face-to-Face Discussions with Individuals and Within Teams
- Every day82%
- Once a week or more but not every day14%
Telephone Conversations
- Every day85%
- Once a week or more but not every day11%
Importance of Being Exact or Accurate
- Extremely important68%
- Very important31%
Importance of Repeating Same Tasks
- Extremely important81%
- Very important11%
Spend Time Sitting
- Continually or almost continually75%
- About half the time16%
Deal With External Customers or the Public in General
- Extremely important66%
- Very important11%
- Important17%
Indoors, Environmentally Controlled
- Every day74%
- Once a month or more but not every week13%
- Never13%
Time Pressure
- Every day68%
- Once a month or more but not every week20%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day75%
- Never17%

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Impact of Decisions on Co-workers or Company Results
- Very important results34%
- Important results57%
Physical Proximity
- Very close (near touching)35%
- Moderately close (at arm's length)50%
- Slightly close (e.g., shared office)11%
Frequency of Decision Making
- Every day52%
- Once a week or more but not every day23%
- Once a month or more but not every week15%
Dealing With Unpleasant, Angry, or Discourteous People
- Once a week or more but not every day28%
- Once a month or more but not every week18%
- Once a year or more but not every month13%
Spend Time Making Repetitive Motions
- Continually or almost continually32%
- More than half the time48%
- Less than half the time11%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important33%
- Very important36%
- Important17%
- Fairly important11%
Conflict Situations
- Never17%
Determine Tasks, Priorities and Goals
- A lot of freedom48%
- Some freedom18%
- Limited freedom15%
- No freedom19%
Freedom to Make Decisions
- A lot of freedom45%
- Some freedom19%
- Limited freedom17%
- No freedom16%
Work Outcomes and Results of Other Workers
- High responsibility44%
- Limited responsibility13%
- No responsibility12%
Health and Safety of Other Workers
- Very high responsibility28%
- High responsibility18%
- Moderate responsibility32%
- Limited responsibility21%
Exposed to Disease or Infections
- Every day46%
- Once a week or more but not every day16%
- Once a year or more but not every month14%
- Never23%
Duration of Typical Work Week
- More than 40 hours30%
- 40 hours60%
- Less than 40 hours11%
Written Letters and Memos
- Every day37%
- Once a week or more but not every day19%
- Once a year or more but not every month13%
- Never22%
Level of Competition
- Highly competitive38%
- Moderately competitive31%
- Slightly competitive12%
- Not at all competitive14%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually34%
- More than half the time13%
- Less than half the time16%
- Never37%
Exposed to Contaminants
- Every day20%
- Once a week or more but not every day13%
- Once a month or more but not every week26%
- Never38%
Degree of Automation
- Highly automated16%
- Moderately automated35%
- Slightly automated43%
Exposed to Cramped Work Space, Awkward Positions
- Every day16%
- Once a month or more but not every week25%
- Never44%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never55%
Consequence of Error
- Very serious17%
- Serious17%
- Not serious at all17%
Public Speaking
- Once a month or more but not every week32%
- Never50%
Dealing with Violent or Physically Aggressive People
- Once a week or more but not every day13%
- Once a month or more but not every week13%
Spend Time Walking or Running
- Less than half the time79%
- Never11%
Pace Determined by Speed of Equipment
- Extremely important20%
- Fairly important13%
- Not important at all67%
Spend Time Bending or Twisting Your Body
- More than half the time18%
- Less than half the time34%
Spend Time Standing
- Less than half the time73%
- Never23%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- About half the time13%
- Never38%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a month or more but not every week13%
- Once a year or more but not every month16%
- Never71%
Exposed to Hazardous Conditions
- Once a week or more but not every day13%
- Never87%
Indoors, Not Environmentally Controlled
- Once a year or more but not every month26%
- Never71%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)16%
- Regular (established routine, set schedule)84%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a month or more but not every week13%
- Never87%
Exposed to Very Hot or Cold Temperatures
- Once a year or more but not every month26%
- Never74%
Outdoors, Exposed to All Weather Conditions
- Once a month or more but not every week13%
- Never84%
Outdoors, Under Cover
- Once a month or more but not every week13%
- Never84%
Spend Time Keeping or Regaining Balance
- Less than half the time24%
- Never76%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never92%
Exposed to Whole Body Vibration
- Once a year or more but not every month13%
- Never87%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never97%
Exposed to Hazardous Equipment
- Never99%
Exposed to High Places
- Never100%
Exposed to Radiation
- Never99%
In an Open Vehicle or Operating Equipment
- Never100%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never100%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Associate’s degree or other 2-year degree

Technology Skills

Specific software and technology tools commonly used on the job.

Project management software
Creative Research Systems The Survey System, Microsoft Teams, Qualtrics Insight, SaaS SurveyMonkey
Medical software
Electronic health record EHR software, Medical condition coding software, Medical procedure coding software, MEDITECH software
Enterprise resource planning ERP software
Jenzabar EX, Oracle PeopleSoft, SAP Business Objects
Data base user interface and query software
FileMaker Pro, Student information systems SIS software
Spreadsheet software
Microsoft Excel
Electronic mail software
Microsoft Outlook
Video conferencing software
Zoom
Customer relationship management CRM software
Microsoft Dynamics
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Human resources software
RIVS automated interview software
Analytical or scientific software
Statistical software
Internet browser software
Web browser software
Presentation software
Microsoft PowerPoint

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Interview employees, customers, or others to collect information.
Negotiate financial arrangements.
Resolve operational performance problems.
Verify accuracy of financial or transactional data.
Obtain personal or financial information about customers or applicants.
Collect deposits, payments or fees.
Check data for recording errors.
Compile data or documentation.
Code data or other information.
Answer telephones to direct calls or provide information.
Assist individuals with paperwork.
Supervise clerical or administrative personnel.

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Analyze operational or research data.
Prepare research or technical reports.
Explain regulations, policies, or procedures.
Confer with coworkers to coordinate work activities.

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology