Flight Attendants

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.97
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.95
Monitor passenger behavior to identify threats to the safety of the crew and other passengers.94
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.93
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.92
Prepare passengers and aircraft for landing, following procedures.92
Administer first aid to passengers in distress.91
Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.83
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.82
Reassure passengers when situations, such as turbulence, are encountered.81
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.79
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.75

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Announce flight delays and descent preparations.75
Greet passengers boarding aircraft and direct them to assigned seats.75
Assist passengers entering or disembarking the aircraft.73
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.71
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.71
Operate audio and video systems.67
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.65
Collect money for meals and beverages.64
Heat and serve prepared foods.61
Inspect passenger tickets to verify information and to obtain destination information.60
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.59
Take inventory of headsets, alcoholic beverages, and money collected.53
Sell alcoholic beverages to passengers.48

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Speaking78
Talking to others to convey information effectively.
Active Listening72
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring72
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation69
Actively looking for ways to help people.
Social Perceptiveness69
Being aware of others' reactions and understanding why they react as they do.
Coordination66
Adjusting actions in relation to others' actions.
Active Learning53
Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking53
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension53
Understanding written sentences and paragraphs in work-related documents.
Time Management53
Managing one's own time and the time of others.
Judgment and Decision Making50
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion50
Persuading others to change their minds or behavior.

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Writing50
Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving47
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Instructing47
Teaching others how to do something.
Negotiation47
Bringing others together and trying to reconcile differences.
Learning Strategies44
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources38
Motivating, developing, and directing people as they work, identifying the best people for the job.
Operations Monitoring35
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis28
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Mathematics25
Using mathematics to solve problems.
Operation and Control25
Controlling operations of equipment or systems.
Systems Analysis25
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation25
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Troubleshooting25
Determining causes of operating errors and deciding what to do about it.
Management of Financial Resources22
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources22
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Technology Design19
Generating or adapting equipment and technology to serve user needs.
Operations Analysis16
Analyzing needs and product requirements to create a design.
Programming10
Writing computer programs for various purposes.
Science10
Using scientific rules and methods to solve problems.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Repairing0
Repairing machines or systems using the needed tools.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service88
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security87
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language86
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Transportation62
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Psychology59
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Geography58
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Computers and Electronics55
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources51
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Foreign Language49
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Law and Government48
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administration and Management47
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training47
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Therapy and Counseling47
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Communications and Media46
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Medicine and Dentistry46
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Sales and Marketing44
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Sociology and Anthropology42
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Administrative31
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Telecommunications31
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Food Production30
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Engineering and Technology28
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics27
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting26
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Philosophy and Theology25
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Design23
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Physics22
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Production and Processing22
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mechanical21
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
History and Archeology15
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Chemistry14
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Fine Arts11
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Building and Construction10
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Biology8
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Abilities

Enduring attributes of the individual that influence performance.

Oral Expression75
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity75
The ability to speak clearly so others can understand you.
Oral Comprehension72
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition72
The ability to identify and understand the speech of another person.
Near Vision69
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity69
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning66
The ability to apply general rules to specific problems to produce answers that make sense.
Auditory Attention56
The ability to focus on a single source of sound in the presence of other distracting sounds.
Information Ordering56
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Extent Flexibility53
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Far Vision53
The ability to see details at a distance.
Inductive Reasoning53
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

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Perceptual Speed53
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Selective Attention53
The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility50
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Flexibility of Closure50
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Gross Body Equilibrium50
The ability to keep or regain your body balance or stay upright when in an unstable position.
Trunk Strength50
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Written Comprehension50
The ability to read and understand information and ideas presented in writing.
Arm-Hand Steadiness47
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Gross Body Coordination47
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Hearing Sensitivity47
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Manual Dexterity47
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Originality47
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Static Strength47
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Time Sharing47
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Written Expression47
The ability to communicate information and ideas in writing so others will understand.
Finger Dexterity44
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Fluency of Ideas44
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Multilimb Coordination44
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Speed of Closure44
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Stamina44
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Visual Color Discrimination38
The ability to match or detect differences between colors, including shades of color and brightness.
Response Orientation31
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Dynamic Strength28
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Memorization28
The ability to remember information such as words, numbers, pictures, and procedures.
Number Facility28
The ability to add, subtract, multiply, or divide quickly and correctly.
Reaction Time28
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Visualization28
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Control Precision25
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Depth Perception25
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Mathematical Reasoning25
The ability to choose the right mathematical methods or formulas to solve a problem.
Speed of Limb Movement25
The ability to quickly move the arms and legs.
Explosive Strength16
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Rate Control16
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Glare Sensitivity13
The ability to see objects in the presence of a glare or bright lighting.
Wrist-Finger Speed13
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Night Vision6
The ability to see under low-light conditions.
Spatial Orientation6
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Peripheral Vision3
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Sound Localization3
The ability to tell the direction from which a sound originated.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

Performing for or Working Directly with the Public95
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information82
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems81
Analyzing information and evaluating results to choose the best solution and solve problems.
Assisting and Caring for Others77
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Identifying Objects, Actions, and Events77
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Handling and Moving Objects76
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Monitoring Processes, Materials, or Surroundings76
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Resolving Conflicts and Negotiating with Others76
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards75
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Performing General Physical Activities74
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Inspecting Equipment, Structures, or Materials72
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Updating and Using Relevant Knowledge69
Keeping up-to-date technically and applying new knowledge to your job.

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Judging the Qualities of Objects, Services, or People65
Assessing the value, importance, or quality of things or people.
Establishing and Maintaining Interpersonal Relationships63
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Processing Information63
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Organizing, Planning, and Prioritizing Work60
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates59
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Scheduling Work and Activities59
Scheduling events, programs, and activities, as well as the work of others.
Coordinating the Work and Activities of Others52
Getting members of a group to work together to accomplish tasks.
Analyzing Data or Information50
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Estimating the Quantifiable Characteristics of Products, Events, or Information48
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Documenting/Recording Information47
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Thinking Creatively47
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Working with Computers45
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with People Outside the Organization43
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Training and Teaching Others43
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Interpreting the Meaning of Information for Others39
Translating or explaining what information means and how it can be used.
Selling or Influencing Others39
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Developing Objectives and Strategies36
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Developing and Building Teams35
Encouraging and building mutual trust, respect, and cooperation among team members.
Controlling Machines and Processes32
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Guiding, Directing, and Motivating Subordinates32
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Monitoring and Controlling Resources31
Monitoring and controlling resources and overseeing the spending of money.
Coaching and Developing Others30
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Providing Consultation and Advice to Others30
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Performing Administrative Activities21
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Operating Vehicles, Mechanized Devices, or Equipment16
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Staffing Organizational Units14
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Repairing and Maintaining Electronic Equipment9
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Repairing and Maintaining Mechanical Equipment9
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment5
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Dependability98
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Attention to Detail88
A tendency to be detail-oriented, organized, and thorough in completing work.
Cooperation88
A tendency to be pleasant, helpful, and willing to assist others at work.
Self-Control88
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Stress Tolerance85
A tendency to cope and function effectively in stressful situations at work.
Cautiousness82
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Social Orientation80
A tendency to seek out, enjoy, and be energized by social interaction at work.
Adaptability72
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Empathy72
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Integrity72
A tendency to be honest and ethical at work.
Optimism69
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Perseverance66
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

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Self-Confidence59
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Sincerity58
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Initiative42
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Tolerance for Ambiguity41
A tendency to be comfortable with ambiguity and uncertainty at work.
Humility40
A tendency to be modest and humble when interacting with others at work.
Leadership Orientation34
A tendency to lead, take charge, offer opinions, and provide direction at work.
Achievement Orientation28
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Intellectual Curiosity6
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Conventional57
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social53
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic51
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Enterprising44
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Investigative17
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Artistic5
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

Health and Safety of Other Workers
- Very high responsibility97%
Public Speaking
- Every day97%
Contact With Others
- Constant contact with others89%
- Contact with others most of the time11%
Deal With External Customers or the Public in General
- Extremely important87%
- Very important13%
Indoors, Environmentally Controlled
- Every day96%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day88%
- Once a week or more but not every day11%
Face-to-Face Discussions with Individuals and Within Teams
- Every day87%
- Once a month or more but not every week13%
Physical Proximity
- Very close (near touching)73%
- Moderately close (at arm's length)26%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day63%
- Once a week or more but not every day35%
Frequency of Decision Making
- Every day73%
- Once a week or more but not every day12%
- Once a month or more but not every week14%
Exposed to High Places
- Every day82%
- Once a month or more but not every week11%
Freedom to Make Decisions
- A lot of freedom59%
- Some freedom35%

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Work With or Contribute to a Work Group or Team
- Extremely important65%
- Very important23%
- Important11%
Consequence of Error
- Extremely serious63%
- Very serious28%
Impact of Decisions on Co-workers or Company Results
- Very important results52%
- Important results44%
Time Pressure
- Every day68%
- Once a week or more but not every day21%
- Once a year or more but not every month11%
E-Mail
- Every day45%
- Once a week or more but not every day54%
Conflict Situations
- Every day56%
- Once a week or more but not every day27%
- Once a month or more but not every week17%
Exposed to Contaminants
- Every day65%
- Once a week or more but not every day17%
- Once a month or more but not every week14%
Exposed to Radiation
- Every day79%
- Never16%
Exposed to Cramped Work Space, Awkward Positions
- Every day71%
- Once a month or more but not every week12%
- Never14%
Work Outcomes and Results of Other Workers
- Very high responsibility49%
- High responsibility23%
- Moderate responsibility27%
Importance of Being Exact or Accurate
- Extremely important38%
- Very important49%
- Fairly important12%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Every day79%
- Never20%
Spend Time Standing
- Continually or almost continually31%
- About half the time24%
Exposed to Disease or Infections
- Every day50%
- Once a week or more but not every day21%
- Once a month or more but not every week13%
- Once a year or more but not every month12%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important54%
- Very important16%
- Important16%
- Not important at all12%
Determine Tasks, Priorities and Goals
- A lot of freedom32%
- Some freedom34%
- Limited freedom28%
Spend Time Walking or Running
- Continually or almost continually18%
- More than half the time53%
- About half the time27%
Importance of Repeating Same Tasks
- Extremely important38%
- Very important24%
- Important18%
- Fairly important20%
Spend Time Bending or Twisting Your Body
- Continually or almost continually15%
- More than half the time41%
- About half the time42%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Every day35%
- Once a week or more but not every day13%
- Once a month or more but not every week19%
- Once a year or more but not every month19%
- Never14%
Spend Time Making Repetitive Motions
- Continually or almost continually16%
- About half the time16%
- Less than half the time33%
Exposed to Hazardous Conditions
- Every day44%
- Once a month or more but not every week21%
- Never30%
Exposed to Whole Body Vibration
- Every day55%
- Never40%
Exposed to Very Hot or Cold Temperatures
- Once a week or more but not every day15%
- Once a year or more but not every month34%
- Never12%
Telephone Conversations
- Every day26%
- Once a week or more but not every day19%
- Once a month or more but not every week15%
- Once a year or more but not every month26%
- Never14%
Exposed to Hazardous Equipment
Spend Time Keeping or Regaining Balance
- Continually or almost continually16%
- About half the time14%
- Less than half the time17%
- Never21%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually17%
- More than half the time28%
- About half the time12%
- Less than half the time29%
- Never15%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Continually or almost continually12%
- More than half the time20%
- About half the time13%
- Less than half the time55%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Every day32%
- Once a week or more but not every day11%
- Once a year or more but not every month25%
Dealing with Violent or Physically Aggressive People
- Once a week or more but not every day11%
- Once a month or more but not every week51%
- Once a year or more but not every month35%
Outdoors, Exposed to All Weather Conditions
- Every day27%
- Once a month or more but not every week25%
Level of Competition
- Extremely competitive16%
- Highly competitive15%
- Moderately competitive16%
- Slightly competitive26%
- Not at all competitive27%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)74%
- Regular (established routine, set schedule)25%
Pace Determined by Speed of Equipment
- Extremely important23%
- Important12%
- Fairly important27%
Spend Time Sitting
- More than half the time11%
- About half the time15%
- Less than half the time73%
Degree of Automation
- Completely automated11%
- Moderately automated14%
- Slightly automated25%
Written Letters and Memos
- Once a week or more but not every day14%
- Once a month or more but not every week29%
- Once a year or more but not every month32%
- Never25%
Duration of Typical Work Week
- More than 40 hours17%
- 40 hours29%
- Less than 40 hours53%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a month or more but not every week16%
- Once a year or more but not every month63%
- Never12%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Every day16%
- Once a month or more but not every week11%
- Once a year or more but not every month29%
Indoors, Not Environmentally Controlled
- Once a month or more but not every week11%
- Once a year or more but not every month27%
- Never51%
Outdoors, Under Cover
- Once a month or more but not every week23%
- Once a year or more but not every month21%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Less than half the time35%
- Never63%
In an Open Vehicle or Operating Equipment
- Never98%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Bachelor’s degree
Some college, no degree

Technology Skills

Specific software and technology tools commonly used on the job.

Spreadsheet software
Microsoft Excel
Presentation software
Microsoft PowerPoint
Calendar and scheduling software
AD OPT Altitude, Arkitektia Flight Itinerary, SBS International Maestro Suite, ValtamTech Flight Crew Log
Electronic mail software
Microsoft Outlook
Computer based training software
IBM Lotus LearningSpace
Office suite software
Microsoft Office software
Operating system software
Microsoft Windows
Word processing software
Microsoft Word

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Association of Flight Attendants - CWA

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Inspect aircraft or aircraft components.
Provide transportation information to passengers or customers.
Monitor activities of individuals to ensure safety or compliance with rules.
Maintain surveillance of individuals or establishments.
Monitor patron activities to identify problems or potential problems.
Assist others during emergencies.
Provide first aid or rescue assistance in emergencies.
Resolve issues affecting transportation operations.
Receive information or instructions for performing work assignments.
Assist customers to ensure comfort or safety.
Monitor availability of equipment or supplies.
Assist passengers during vehicle boarding.

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Record operational details of travel.
Clean vehicles or vehicle components.
Inspect facilities to ensure compliance with safety, quality, or service standards.
Operate communications equipment or systems.
Collect fares or payment from customers.
Verify information or specifications.
Sell products or services.

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology