First-Line Supervisors of Retail Sales Workers

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.93
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.89
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.85
Formulate pricing policies for merchandise, according to profitability requirements.85
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.84
Instruct staff on how to handle difficult and complicated sales.83
Assign employees to specific duties.82
Keep records of purchases, sales, and requisitions.80
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.80
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.80
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.80
Plan and prepare work schedules and keep records of employees' work schedules and time cards.79

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Review inventory and sales records to prepare reports for management and budget departments.79
Inventory stock and reorder when inventory drops to a specified level.79
Establish and implement policies, goals, objectives, and procedures for the department.78
Establish credit policies and operating procedures.78
Examine products purchased for resale or received for storage to assess the condition of each product or item.76
Enforce safety, health, and security rules.76
Estimate consumer demand and determine the types and amounts of goods to be sold.72
Plan budgets and authorize payments and merchandise returns.72
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.67

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Active Listening72
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation69
Actively looking for ways to help people.
Speaking69
Talking to others to convey information effectively.
Coordination63
Adjusting actions in relation to others' actions.
Critical Thinking63
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring63
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness63
Being aware of others' reactions and understanding why they react as they do.
Instructing56
Teaching others how to do something.
Management of Personnel Resources56
Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation56
Bringing others together and trying to reconcile differences.
Persuasion56
Persuading others to change their minds or behavior.
Judgment and Decision Making53
Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Time Management53
Managing one's own time and the time of others.
Active Learning50
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving50
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Learning Strategies50
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Reading Comprehension50
Understanding written sentences and paragraphs in work-related documents.
Systems Analysis50
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation50
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Writing50
Communicating effectively in writing as appropriate for the needs of the audience.
Mathematics44
Using mathematics to solve problems.
Management of Material Resources41
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Financial Resources38
Determining how money will be spent to get the work done, and accounting for these expenditures.
Operations Analysis38
Analyzing needs and product requirements to create a design.
Quality Control Analysis28
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Operations Monitoring22
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Technology Design22
Generating or adapting equipment and technology to serve user needs.
Programming19
Writing computer programs for various purposes.
Operation and Control13
Controlling operations of equipment or systems.
Troubleshooting10
Determining causes of operating errors and deciding what to do about it.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Repairing0
Repairing machines or systems using the needed tools.
Science0
Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service96
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management87
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Sales and Marketing73
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language72
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Education and Training65
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics58
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics58
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources58
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administrative55
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Economics and Accounting55
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security47
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Production and Processing45
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

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Foreign Language40
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Communications and Media36
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Law and Government29
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology29
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Therapy and Counseling29
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Food Production23
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Telecommunications21
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Medicine and Dentistry18
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Sociology and Anthropology16
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Engineering and Technology12
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Philosophy and Theology11
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Design10
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Mechanical9
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Transportation9
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Fine Arts7
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Chemistry5
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Geography5
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Building and Construction4
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
History and Archeology4
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Physics4
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Biology2
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Abilities

Enduring attributes of the individual that influence performance.

Oral Comprehension72
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression72
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity72
The ability to speak clearly so others can understand you.
Speech Recognition69
The ability to identify and understand the speech of another person.
Problem Sensitivity56
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning53
The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering53
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision53
The ability to see details at close range (within a few feet of the observer).
Category Flexibility50
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas50
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning50
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Originality50
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

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Selective Attention50
The ability to concentrate on a task over a period of time without being distracted.
Written Comprehension50
The ability to read and understand information and ideas presented in writing.
Written Expression50
The ability to communicate information and ideas in writing so others will understand.
Far Vision47
The ability to see details at a distance.
Flexibility of Closure47
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Number Facility47
The ability to add, subtract, multiply, or divide quickly and correctly.
Memorization44
The ability to remember information such as words, numbers, pictures, and procedures.
Time Sharing44
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Mathematical Reasoning41
The ability to choose the right mathematical methods or formulas to solve a problem.
Perceptual Speed41
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Speed of Closure41
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Finger Dexterity38
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Trunk Strength38
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Visual Color Discrimination38
The ability to match or detect differences between colors, including shades of color and brightness.
Hearing Sensitivity35
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Manual Dexterity35
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Multilimb Coordination35
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Visualization35
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Arm-Hand Steadiness31
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Dynamic Strength28
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Extent Flexibility25
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Gross Body Coordination25
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium25
The ability to keep or regain your body balance or stay upright when in an unstable position.
Stamina25
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Static Strength25
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Wrist-Finger Speed25
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Control Precision22
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Depth Perception13
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Explosive Strength13
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Response Orientation13
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Speed of Limb Movement13
The ability to quickly move the arms and legs.
Rate Control10
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time10
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Spatial Orientation6
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Sound Localization3
The ability to tell the direction from which a sound originated.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

Work Activities

General types of job behaviors occurring on multiple jobs.

Performing for or Working Directly with the Public77
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Training and Teaching Others77
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Making Decisions and Solving Problems73
Analyzing information and evaluating results to choose the best solution and solve problems.
Coaching and Developing Others72
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Resolving Conflicts and Negotiating with Others72
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Supervisors, Peers, or Subordinates71
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others70
Getting members of a group to work together to accomplish tasks.
Establishing and Maintaining Interpersonal Relationships70
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information70
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events68
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with People Outside the Organization67
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Guiding, Directing, and Motivating Subordinates67
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

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Developing and Building Teams65
Encouraging and building mutual trust, respect, and cooperation among team members.
Organizing, Planning, and Prioritizing Work64
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Scheduling Work and Activities61
Scheduling events, programs, and activities, as well as the work of others.
Monitoring Processes, Materials, or Surroundings59
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Selling or Influencing Others57
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Working with Computers56
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Analyzing Data or Information54
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Evaluating Information to Determine Compliance with Standards54
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Judging the Qualities of Objects, Services, or People54
Assessing the value, importance, or quality of things or people.
Performing Administrative Activities54
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Assisting and Caring for Others53
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Updating and Using Relevant Knowledge53
Keeping up-to-date technically and applying new knowledge to your job.
Staffing Organizational Units52
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Interpreting the Meaning of Information for Others50
Translating or explaining what information means and how it can be used.
Documenting/Recording Information49
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Handling and Moving Objects48
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Processing Information47
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Performing General Physical Activities45
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Providing Consultation and Advice to Others45
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Developing Objectives and Strategies43
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Thinking Creatively42
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Monitoring and Controlling Resources40
Monitoring and controlling resources and overseeing the spending of money.
Estimating the Quantifiable Characteristics of Products, Events, or Information37
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Inspecting Equipment, Structures, or Materials35
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Controlling Machines and Processes32
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Operating Vehicles, Mechanized Devices, or Equipment16
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Repairing and Maintaining Electronic Equipment14
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Repairing and Maintaining Mechanical Equipment11
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment4
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Dependability87
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Leadership Orientation81
A tendency to lead, take charge, offer opinions, and provide direction at work.
Social Orientation76
A tendency to seek out, enjoy, and be energized by social interaction at work.
Cooperation74
A tendency to be pleasant, helpful, and willing to assist others at work.
Achievement Orientation67
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Attention to Detail66
A tendency to be detail-oriented, organized, and thorough in completing work.
Integrity65
A tendency to be honest and ethical at work.
Optimism65
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Self-Control64
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Initiative62
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Stress Tolerance60
A tendency to cope and function effectively in stressful situations at work.
Perseverance59
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

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Adaptability57
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Self-Confidence57
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Empathy51
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Sincerity39
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Cautiousness36
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Tolerance for Ambiguity33
A tendency to be comfortable with ambiguity and uncertainty at work.
Humility29
A tendency to be modest and humble when interacting with others at work.
Innovation29
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
Intellectual Curiosity16
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Enterprising100
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Conventional77
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social44
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic29
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Investigative2
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

Face-to-Face Discussions with Individuals and Within Teams
- Every day97%
Contact With Others
- Constant contact with others85%
- Contact with others most of the time14%
Telephone Conversations
- Every day74%
- Once a week or more but not every day26%
Work With or Contribute to a Work Group or Team
- Extremely important78%
- Very important20%
Indoors, Environmentally Controlled
- Every day85%
- Once a month or more but not every week13%
Deal With External Customers or the Public in General
- Extremely important71%
- Very important15%
- Important13%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important63%
- Very important14%
- Important21%
Freedom to Make Decisions
- A lot of freedom47%
- Some freedom35%
- Limited freedom18%
Frequency of Decision Making
- Every day38%
- Once a week or more but not every day48%
- Once a month or more but not every week13%
Time Pressure
- Every day37%
- Once a week or more but not every day49%
- Once a month or more but not every week15%
Determine Tasks, Priorities and Goals
- A lot of freedom46%
- Some freedom36%
- Very little freedom13%
E-Mail
- Every day51%
- Once a week or more but not every day25%
- Once a month or more but not every week14%

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Importance of Being Exact or Accurate
- Extremely important36%
- Very important41%
- Fairly important13%
Impact of Decisions on Co-workers or Company Results
- Very important results37%
- Important results25%
- Moderate results34%
Spend Time Standing
- Continually or almost continually27%
- More than half the time35%
- About half the time33%
Health and Safety of Other Workers
- Very high responsibility49%
- Moderate responsibility29%
- Limited responsibility20%
Work Outcomes and Results of Other Workers
- Very high responsibility34%
- High responsibility19%
- Moderate responsibility39%
Physical Proximity
- Moderately close (at arm's length)68%
- Slightly close (e.g., shared office)14%
- I work with others but not closely (e.g., private office)14%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day15%
- Once a week or more but not every day42%
- Once a month or more but not every week29%
- Once a year or more but not every month13%
Importance of Repeating Same Tasks
- Extremely important47%
- Very important15%
- Fairly important22%
- Not important at all14%
Written Letters and Memos
- Every day45%
- Once a week or more but not every day17%
- Once a year or more but not every month24%
- Never13%
Conflict Situations
- Every day16%
- Once a week or more but not every day37%
- Once a month or more but not every week32%
- Once a year or more but not every month14%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually45%
- More than half the time20%
- Never30%
Duration of Typical Work Week
- More than 40 hours38%
- 40 hours36%
- Less than 40 hours26%
Spend Time Walking or Running
- Continually or almost continually27%
- About half the time27%
- Less than half the time43%
Level of Competition
- Extremely competitive17%
- Highly competitive19%
- Moderately competitive26%
- Slightly competitive11%
- Not at all competitive27%
Spend Time Making Repetitive Motions
- About half the time40%
- Less than half the time28%
- Never15%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day21%
- Once a week or more but not every day14%
- Once a year or more but not every month21%
- Never44%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- More than half the time27%
- Less than half the time65%
Exposed to Contaminants
- Once a week or more but not every day25%
- Once a month or more but not every week13%
- Once a year or more but not every month15%
- Never41%
Spend Time Bending or Twisting Your Body
- More than half the time13%
- About half the time16%
- Less than half the time58%
- Never11%
Spend Time Sitting
- About half the time33%
- Less than half the time47%
- Never14%
Exposed to High Places
- Once a week or more but not every day25%
- Once a month or more but not every week13%
- Once a year or more but not every month13%
- Never48%
Outdoors, Exposed to All Weather Conditions
- Once a week or more but not every day30%
- Never65%
Degree of Automation
- Moderately automated17%
- Slightly automated44%
- Not at all automated33%
Public Speaking
- Every day16%
- Once a year or more but not every month31%
- Never53%
Exposed to Cramped Work Space, Awkward Positions
- Once a week or more but not every day17%
- Once a month or more but not every week14%
- Never69%
Exposed to Very Hot or Cold Temperatures
- Once a week or more but not every day16%
- Once a year or more but not every month16%
- Never63%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a week or more but not every day13%
- Once a month or more but not every week13%
- Once a year or more but not every month12%
- Never62%
Indoors, Not Environmentally Controlled
- Every day15%
- Never80%
Consequence of Error
- Fairly serious59%
- Not serious at all37%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Once a week or more but not every day13%
- Once a year or more but not every month13%
- Never68%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a week or more but not every day17%
- Never80%
Exposed to Disease or Infections
- Once a week or more but not every day13%
- Never87%
Exposed to Hazardous Conditions
- Once a month or more but not every week13%
- Once a year or more but not every month13%
- Never74%
Outdoors, Under Cover
- Once a year or more but not every month13%
- Never80%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Less than half the time41%
- Never59%
Spend Time Keeping or Regaining Balance
- Less than half the time26%
- Never70%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month32%
- Never66%
Exposed to Hazardous Equipment
- Once a month or more but not every week14%
- Never86%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)14%
- Regular (established routine, set schedule)86%
Pace Determined by Speed of Equipment
- Fairly important16%
- Not important at all83%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never93%
In an Open Vehicle or Operating Equipment
- Once a year or more but not every month13%
- Never86%
Exposed to Radiation
- Never100%
Exposed to Whole Body Vibration
- Never100%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never100%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Associate’s degree or other 2-year degree
Less than high school diploma

Technology Skills

Specific software and technology tools commonly used on the job.

Data base user interface and query software
FileMaker Pro, Microsoft Access, Oracle Database, Yardi software
Video creation and editing software
Apple Final Cut Pro, YouTube
Point of sale POS software
CyberMatrix POS, Intuit QuickBooks Point of Sale, Plexis Software Plexis POS, WinMan SureSell
Enterprise resource planning ERP software
Kronos Enterprise Workforce Management, Oracle Hyperion, Oracle PeopleSoft Financials, SAP software
Business intelligence and data analysis software
IBM Cognos Impromptu, Oracle Business Intelligence Enterprise Edition, Qlik Tech QlikView, Tableau
Time accounting software
Hagel Unitime Systems, Kronos Workforce Timekeeper, Payroll software, TimeTrak Systems ClocTrack
Human resources software
Exact business software, Human resource management software HRMS, Oracle Taleo, Time card software
Analytical or scientific software
IBM SPSS Statistics, Minitab, SAS, StataCorp Stata
Graphics or photo imaging software
Adobe Illustrator, Adobe Photoshop, SmugMug Flickr
Internet browser software
Apple Safari, Microsoft Edge, Mozilla Firefox
Web page creation and editing software
Facebook, LinkedIn, Social media sites
Calendar and scheduling software
Qualitech Solutions Dynamic Scheduling, Scheduling software, TimeTrak Systems SchedTrak
Electronic mail software
IBM Notes, Microsoft Outlook
Document management software
Adobe Acrobat, Microsoft SharePoint
Desktop publishing software
Adobe InDesign, Microsoft Publisher
Customer relationship management CRM software
Microsoft Dynamics, Salesforce software
Operating system software
Handheld computer device software, Microsoft Windows
Word processing software
Google Docs, Microsoft Word
Financial analysis software
Delphi Technology, Oracle E-Business Suite Financials
Project management software
Microsoft Project, Oracle Primavera Enterprise Project Portfolio Management
Spreadsheet software
Microsoft Excel
Accounting software
Sage 50 Accounting
Video conferencing software
Google Meet
Office suite software
Microsoft Office software
Cloud-based data access and sharing software
Google Drive
Data base management system software
Teradata Database
Computer aided design CAD software
Autodesk Revit
Sales and marketing software
Google Ads
Object or component oriented development software
R
Presentation software
Microsoft PowerPoint
Data mining software
Google Analytics
Inventory management software
Inventory management systems
Process mapping and design software
Microsoft Visio

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Answer customer questions about goods or services.
Greet customers, patrons, or visitors.
Supervise sales or support personnel.
Establish operational policies.
Examine condition of property or products.
Monitor sales activities.
Train sales personnel.
Assign duties or work schedules to employees.
Set up merchandise displays.
Develop marketing plans or strategies.
Clean work areas.
Maintain records of sales or other business transactions.

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Sell products or services.
Coordinate sales campaigns.
Monitor inventories of products or materials.
Prepare financial documents, reports, or budgets.
Purchase stocks of merchandise or supplies.
Monitor work areas to provide security.
Monitor market conditions or trends.
Authorize financial actions.
Prepare operational budgets.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Manager, Retail Store
Manager, Retail Store (Store Manager - 3 Level Career Lattice)
Manager, Retail Store (Store Manager)
Retail Operations Specialist

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology