First-Line Supervisors of Personal Service Workers

Teaching others how to do something.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Bringing others together and trying to reconcile differences.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Persuading others to change their minds or behavior.

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Using mathematics to solve problems.

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Controlling operations of equipment or systems.

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Determining how money will be spent to get the work done, and accounting for these expenditures.

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Writing computer programs for various purposes.

Determining causes of operating errors and deciding what to do about it.

Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Determining the kind of tools and equipment needed to do a job.

Repairing machines or systems using the needed tools.

Analyzing needs and product requirements to create a design.

Generating or adapting equipment and technology to serve user needs.

Installing equipment, machines, wiring, or programs to meet specifications.

Using scientific rules and methods to solve problems.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to remember information such as words, numbers, pictures, and procedures.

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

The ability to quickly make sense of, combine, and organize information into meaningful patterns.

The ability to generate or use different sets of rules for combining or grouping things in different ways.

The ability to add, subtract, multiply, or divide quickly and correctly.

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

The ability to focus on a single source of sound in the presence of other distracting sounds.

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

The ability to choose the right mathematical methods or formulas to solve a problem.

The ability to match or detect differences between colors, including shades of color and brightness.

The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

The ability to detect or tell the differences between sounds that vary in pitch and loudness.

The ability to exert yourself physically over long periods of time without getting winded or out of breath.

The ability to exert maximum muscle force to lift, push, pull, or carry objects.

The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

The ability to keep or regain your body balance or stay upright when in an unstable position.

The ability to see objects in the presence of a glare or bright lighting.

The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

The ability to tell the direction from which a sound originated.

The ability to know your location in relation to the environment or to know where other objects are in relation to you.

The ability to see under low-light conditions.

The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

The ability to quickly move the arms and legs.

The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Encouraging and building mutual trust, respect, and cooperation among team members.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Keeping up-to-date technically and applying new knowledge to your job.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Getting members of a group to work together to accomplish tasks.

Assessing the value, importance, or quality of things or people.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Translating or explaining what information means and how it can be used.

Scheduling events, programs, and activities, as well as the work of others.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Monitoring and controlling resources and overseeing the spending of money.

Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

A tendency to be comfortable with ambiguity and uncertainty at work.

A tendency to show concern for others and be sensitive to others' needs and feelings at work.

A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

A tendency to be modest and humble when interacting with others at work.