First-Line Supervisors of Housekeeping and Janitorial Workers

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.86
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.85
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.84
Inspect work performed to ensure that it meets specifications and established standards.84
Perform or assist with cleaning duties as necessary.84
Plan and prepare employee work schedules.83
Establish and implement operational standards and procedures for the departments supervised.82
Inspect and evaluate the physical condition of facilities to determine the type of work required.82
Inventory stock to ensure that supplies and equipment are available in adequate amounts.81
Issue supplies and equipment to workers.80
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.80
Check and maintain equipment to ensure that it is in working order.80

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Maintain required records of work hours, budgets, payrolls, and other information.79
Direct activities for stopping the spread of infections in facilities, such as hospitals.79
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.79
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.78
Investigate complaints about service and equipment, and take corrective action.77
Instruct staff in work policies and procedures, and the use and maintenance of equipment.76
Select and order or purchase new equipment, supplies, or furnishings.76
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.76
Perform financial tasks, such as estimating costs and preparing and managing budgets.76
Confer with staff to resolve performance and personnel problems, and to discuss company policies.75
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.74
Recommend changes that could improve service and increase operational efficiency.70
Screen job applicants, and hire new employees.70
Perform grounds maintenance tasks, such as removing snow and mowing the lawn.66

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Management of Personnel Resources60
Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination56
Adjusting actions in relation to others' actions.
Monitoring56
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking56
Talking to others to convey information effectively.
Time Management56
Managing one's own time and the time of others.
Active Listening53
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving53
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking53
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Instructing53
Teaching others how to do something.
Learning Strategies53
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Service Orientation53
Actively looking for ways to help people.
Social Perceptiveness53
Being aware of others' reactions and understanding why they react as they do.

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Judgment and Decision Making50
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation50
Bringing others together and trying to reconcile differences.
Quality Control Analysis50
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension50
Understanding written sentences and paragraphs in work-related documents.
Active Learning47
Understanding the implications of new information for both current and future problem-solving and decision-making.
Persuasion47
Persuading others to change their minds or behavior.
Writing47
Communicating effectively in writing as appropriate for the needs of the audience.
Management of Material Resources44
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Systems Evaluation41
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Financial Resources35
Determining how money will be spent to get the work done, and accounting for these expenditures.
Systems Analysis35
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Operations Monitoring31
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Equipment Maintenance28
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Mathematics28
Using mathematics to solve problems.
Troubleshooting28
Determining causes of operating errors and deciding what to do about it.
Equipment Selection25
Determining the kind of tools and equipment needed to do a job.
Operation and Control25
Controlling operations of equipment or systems.
Operations Analysis22
Analyzing needs and product requirements to create a design.
Repairing22
Repairing machines or systems using the needed tools.
Technology Design10
Generating or adapting equipment and technology to serve user needs.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Programming0
Writing computer programs for various purposes.
Science0
Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service85
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language73
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and Management67
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training59
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Public Safety and Security57
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Personnel and Human Resources55
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administrative53
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Production and Processing45
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Economics and Accounting43
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Mathematics38
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Psychology36
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Computers and Electronics35
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Engineering and Technology30
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Foreign Language29
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Chemistry28
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Law and Government24
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Sales and Marketing23
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Telecommunications22
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Biology21
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Communications and Media21
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Food Production21
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Medicine and Dentistry21
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Mechanical20
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Therapy and Counseling20
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Building and Construction17
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Design16
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Sociology and Anthropology16
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Transportation14
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Physics12
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Fine Arts11
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Geography9
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Philosophy and Theology9
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
History and Archeology6
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Abilities

Enduring attributes of the individual that influence performance.

Oral Expression72
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension66
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Information Ordering56
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision56
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity56
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity56
The ability to speak clearly so others can understand you.
Speech Recognition56
The ability to identify and understand the speech of another person.
Category Flexibility53
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning53
The ability to apply general rules to specific problems to produce answers that make sense.
Far Vision50
The ability to see details at a distance.
Inductive Reasoning50
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Manual Dexterity50
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

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Written Comprehension50
The ability to read and understand information and ideas presented in writing.
Written Expression50
The ability to communicate information and ideas in writing so others will understand.
Trunk Strength47
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Arm-Hand Steadiness44
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Fluency of Ideas44
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Static Strength44
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Flexibility of Closure41
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Originality41
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Selective Attention41
The ability to concentrate on a task over a period of time without being distracted.
Control Precision38
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Finger Dexterity38
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Multilimb Coordination38
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Number Facility38
The ability to add, subtract, multiply, or divide quickly and correctly.
Perceptual Speed38
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Stamina38
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Visual Color Discrimination38
The ability to match or detect differences between colors, including shades of color and brightness.
Dynamic Strength31
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Extent Flexibility31
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Time Sharing31
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Gross Body Coordination28
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Mathematical Reasoning28
The ability to choose the right mathematical methods or formulas to solve a problem.
Memorization28
The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure28
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visualization28
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Depth Perception25
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Gross Body Equilibrium25
The ability to keep or regain your body balance or stay upright when in an unstable position.
Auditory Attention22
The ability to focus on a single source of sound in the presence of other distracting sounds.
Hearing Sensitivity22
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Reaction Time22
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Wrist-Finger Speed22
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Rate Control19
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Response Orientation19
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Spatial Orientation19
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Speed of Limb Movement19
The ability to quickly move the arms and legs.
Night Vision13
The ability to see under low-light conditions.
Peripheral Vision13
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Explosive Strength10
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Sound Localization10
The ability to tell the direction from which a sound originated.
Glare Sensitivity6
The ability to see objects in the presence of a glare or bright lighting.
Dynamic Flexibility3
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

Communicating with Supervisors, Peers, or Subordinates89
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others86
Getting members of a group to work together to accomplish tasks.
Guiding, Directing, and Motivating Subordinates84
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Inspecting Equipment, Structures, or Materials84
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Training and Teaching Others82
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Coaching and Developing Others80
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Getting Information80
Observing, receiving, and otherwise obtaining information from all relevant sources.
Assisting and Caring for Others78
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Making Decisions and Solving Problems78
Analyzing information and evaluating results to choose the best solution and solve problems.
Developing and Building Teams77
Encouraging and building mutual trust, respect, and cooperation among team members.
Establishing and Maintaining Interpersonal Relationships77
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Monitoring and Controlling Resources76
Monitoring and controlling resources and overseeing the spending of money.

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Scheduling Work and Activities73
Scheduling events, programs, and activities, as well as the work of others.
Organizing, Planning, and Prioritizing Work72
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying Objects, Actions, and Events71
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing Administrative Activities71
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Interpreting the Meaning of Information for Others70
Translating or explaining what information means and how it can be used.
Resolving Conflicts and Negotiating with Others70
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards69
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Updating and Using Relevant Knowledge69
Keeping up-to-date technically and applying new knowledge to your job.
Working with Computers69
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Monitoring Processes, Materials, or Surroundings68
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Performing for or Working Directly with the Public67
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Staffing Organizational Units67
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Handling and Moving Objects66
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Processing Information65
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Providing Consultation and Advice to Others65
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Judging the Qualities of Objects, Services, or People64
Assessing the value, importance, or quality of things or people.
Performing General Physical Activities63
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Documenting/Recording Information62
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Estimating the Quantifiable Characteristics of Products, Events, or Information61
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Developing Objectives and Strategies59
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Selling or Influencing Others58
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Thinking Creatively57
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Analyzing Data or Information56
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Controlling Machines and Processes56
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Repairing and Maintaining Electronic Equipment51
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Repairing and Maintaining Mechanical Equipment45
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment41
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Operating Vehicles, Mechanized Devices, or Equipment39
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Communicating with People Outside the Organization36
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Dependability87
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Leadership Orientation82
A tendency to lead, take charge, offer opinions, and provide direction at work.
Attention to Detail67
A tendency to be detail-oriented, organized, and thorough in completing work.
Cooperation63
A tendency to be pleasant, helpful, and willing to assist others at work.
Integrity59
A tendency to be honest and ethical at work.
Self-Control57
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Social Orientation55
A tendency to seek out, enjoy, and be energized by social interaction at work.
Stress Tolerance53
A tendency to cope and function effectively in stressful situations at work.
Initiative50
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Perseverance50
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Cautiousness46
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Optimism45
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

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Achievement Orientation43
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Empathy42
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Self-Confidence42
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Humility40
A tendency to be modest and humble when interacting with others at work.
Adaptability37
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Sincerity35
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Innovation17
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
Tolerance for Ambiguity13
A tendency to be comfortable with ambiguity and uncertainty at work.
Intellectual Curiosity12
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Enterprising78
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Conventional73
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Realistic52
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Social44
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Investigative6
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

Face-to-Face Discussions with Individuals and Within Teams
- Every day84%
- Once a week or more but not every day13%
Work With or Contribute to a Work Group or Team
- Extremely important65%
- Very important32%
E-Mail
- Every day78%
- Once a week or more but not every day14%
Indoors, Environmentally Controlled
- Every day77%
- Once a month or more but not every week11%
Telephone Conversations
- Every day76%
- Once a week or more but not every day16%
Work Outcomes and Results of Other Workers
- Very high responsibility66%
- High responsibility29%
Contact With Others
- Constant contact with others65%
- Contact with others most of the time18%
- Contact with others about half the time14%
Time Pressure
- Every day58%
- Once a week or more but not every day30%
Health and Safety of Other Workers
- Very high responsibility40%
- High responsibility53%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important46%
- Very important23%
- Important26%
Importance of Being Exact or Accurate
- Extremely important37%
- Very important36%
- Important18%
Impact of Decisions on Co-workers or Company Results
- Very important results20%
- Important results54%

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Determine Tasks, Priorities and Goals
- A lot of freedom29%
- Some freedom30%
- Limited freedom30%
- Very little freedom12%
Frequency of Decision Making
- Every day55%
- Once a month or more but not every week13%
- Never22%
Spend Time Standing
- Continually or almost continually26%
- More than half the time33%
- About half the time32%
Spend Time Walking or Running
- Continually or almost continually30%
- More than half the time34%
- About half the time11%
- Less than half the time25%
Freedom to Make Decisions
- A lot of freedom14%
- Some freedom51%
- Limited freedom19%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day27%
- Once a week or more but not every day15%
- Once a month or more but not every week39%
- Once a year or more but not every month13%
Importance of Repeating Same Tasks
- Extremely important16%
- Very important30%
- Important37%
- Fairly important15%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Every day45%
- Once a month or more but not every week18%
- Once a year or more but not every month13%
- Never20%
Exposed to Hazardous Conditions
- Every day39%
- Once a week or more but not every day20%
- Once a year or more but not every month12%
- Never29%
Spend Time Making Repetitive Motions
- Continually or almost continually36%
- About half the time20%
- Less than half the time18%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually27%
- About half the time28%
- Less than half the time32%
Conflict Situations
- Every day18%
- Once a week or more but not every day29%
- Once a month or more but not every week28%
- Never22%
Spend Time Bending or Twisting Your Body
- Continually or almost continually28%
- More than half the time12%
- About half the time11%
- Less than half the time42%
Deal With External Customers or the Public in General
- Extremely important42%
- Not important at all40%
Physical Proximity
- Moderately close (at arm's length)23%
- Slightly close (e.g., shared office)37%
- I work with others but not closely (e.g., private office)32%
Written Letters and Memos
- Every day11%
- Once a week or more but not every day32%
- Once a month or more but not every week32%
- Never23%
Duration of Typical Work Week
- More than 40 hours16%
- 40 hours68%
- Less than 40 hours16%
Level of Competition
- Extremely competitive11%
- Highly competitive13%
- Moderately competitive50%
- Slightly competitive18%
Public Speaking
- Every day30%
- Once a month or more but not every week24%
- Never35%
Exposed to Contaminants
- Every day30%
- Once a week or more but not every day12%
- Once a month or more but not every week17%
- Never40%
Consequence of Error
- Extremely serious28%
- Fairly serious51%
- Not serious at all11%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Continually or almost continually22%
- About half the time20%
- Less than half the time52%
Exposed to Disease or Infections
- Every day38%
- Once a month or more but not every week11%
- Never45%
Pace Determined by Speed of Equipment
- Extremely important18%
- Very important14%
- Important14%
- Not important at all52%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day14%
- Once a year or more but not every month37%
- Never30%
Indoors, Not Environmentally Controlled
- Every day14%
- Once a week or more but not every day19%
- Once a month or more but not every week11%
- Never52%
Outdoors, Exposed to All Weather Conditions
- Every day17%
- Once a week or more but not every day20%
- Never57%
Spend Time Sitting
- More than half the time16%
- Less than half the time67%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Every day18%
- Once a month or more but not every week12%
- Once a year or more but not every month12%
- Never56%
Degree of Automation
- Moderately automated44%
- Slightly automated18%
- Not at all automated36%
Exposed to Cramped Work Space, Awkward Positions
- Once a week or more but not every day21%
- Once a year or more but not every month22%
- Never46%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Every day16%
- Once a year or more but not every month17%
- Never60%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Every day11%
- Never79%
Exposed to Very Hot or Cold Temperatures
- Once a month or more but not every week12%
- Once a year or more but not every month23%
- Never59%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month17%
- Never66%
In an Open Vehicle or Operating Equipment
- Once a week or more but not every day17%
- Never76%
Outdoors, Under Cover
- Never75%
Exposed to High Places
- Once a month or more but not every week17%
- Once a year or more but not every month11%
- Never68%
Exposed to Hazardous Equipment
- Once a month or more but not every week19%
- Never74%
Spend Time Keeping or Regaining Balance
- Less than half the time37%
- Never56%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)17%
- Regular (established routine, set schedule)82%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Less than half the time28%
- Never69%
Exposed to Whole Body Vibration
- Never93%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never91%
Exposed to Radiation
- Never95%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Some college, no degree
Associate’s degree or other 2-year degree

Technology Skills

Specific software and technology tools commonly used on the job.

Electronic mail software
Email software, Microsoft Outlook
Presentation software
Microsoft PowerPoint
Data base user interface and query software
Facility use software, Microsoft Access
Spreadsheet software
Microsoft Excel
Helpdesk or call center software
Help desk software
Enterprise resource planning ERP software
SAP software
Facilities management software
Computerized maintenance management system CMMS
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Materials requirements planning logistics and supply chain software
Computerized bed control system software
Web page creation and editing software
Facebook
Project management software
Microsoft Project
Inventory management software
Inventory tracking software

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Supervise maintenance workers.
Select equipment, materials, or supplies for cleaning or maintenance activities.
Confer with coworkers to coordinate maintenance or cleaning activities.
Clean facilities or sites.
Inspect work to ensure standards are met.
Plan employee work schedules.
Establish work standards.
Inspect buildings or grounds to determine condition.
Inventory materials or equipment.
Determine resource needs.
Distribute supplies to workers.
Maintain equipment or systems to ensure proper functioning.

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Document work hours or activities.
Arrange maintenance activities.
Recommend changes or corrective procedures.
Investigate work related complaints to determine corrective actions.
Instruct staff in work policies or procedures.
Estimate maintenance service requirements or costs.
Evaluate current or prospective maintenance employees.
Recommend organizational process or policy changes.
Remove snow.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Manager, Household (Private Residence)

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology