Eligibility Interviewers, Government Programs

Job Zone

Job Zone Three: Medium Preparation Needed

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.93
Keep records of assigned cases, and prepare required reports.90
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.89
Interview and investigate applicants for public assistance to gather information pertinent to their applications.87
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.87
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.86
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.85
Check with employers or other references to verify answers and obtain further information.84
Answer applicants' questions about benefits and claim procedures.84
Provide social workers with pertinent information gathered during applicant interviews.77
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.76
Schedule benefits claimants for adjudication interviews to address questions of eligibility.76

Show all 17 →

Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.73
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.73
Investigate claimants for the possibility of fraud or abuse.72
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.68
Monitor the payments of benefits throughout the duration of a claim.66

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Speaking81
Talking to others to convey information effectively.
Active Listening75
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension72
Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness69
Being aware of others' reactions and understanding why they react as they do.
Writing69
Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation66
Actively looking for ways to help people.
Critical Thinking63
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making56
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning53
Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving53
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination53
Adjusting actions in relation to others' actions.
Monitoring53
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Show all 35 →

Negotiation50
Bringing others together and trying to reconcile differences.
Time Management50
Managing one's own time and the time of others.
Persuasion47
Persuading others to change their minds or behavior.
Learning Strategies38
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources31
Motivating, developing, and directing people as they work, identifying the best people for the job.
Mathematics31
Using mathematics to solve problems.
Systems Evaluation31
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Instructing28
Teaching others how to do something.
Systems Analysis28
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Operations Monitoring13
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Programming6
Writing computer programs for various purposes.
Science6
Using scientific rules and methods to solve problems.
Technology Design6
Generating or adapting equipment and technology to serve user needs.
Management of Financial Resources3
Determining how money will be spent to get the work done, and accounting for these expenditures.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Management of Material Resources0
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Operation and Control0
Controlling operations of equipment or systems.
Operations Analysis0
Analyzing needs and product requirements to create a design.
Quality Control Analysis0
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing0
Repairing machines or systems using the needed tools.
Troubleshooting0
Determining causes of operating errors and deciding what to do about it.

Knowledge

Organized sets of principles and facts that apply in general domains.

Customer and Personal Service98
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language84
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and Management71
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative69
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Personnel and Human Resources63
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training61
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics59
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics59
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government53
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Public Safety and Security50
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communications and Media44
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Economics and Accounting37
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Show all 33 →

Psychology37
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Sociology and Anthropology37
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Production and Processing35
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Foreign Language29
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Telecommunications29
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Therapy and Counseling28
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Transportation28
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Sales and Marketing17
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Engineering and Technology15
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Philosophy and Theology14
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Geography9
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Food Production8
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Design5
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Medicine and Dentistry5
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Building and Construction4
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
History and Archeology4
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Chemistry3
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Mechanical3
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Fine Arts2
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Physics2
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Biology1
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Abilities

Enduring attributes of the individual that influence performance.

Oral Expression81
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension75
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity72
The ability to speak clearly so others can understand you.
Written Comprehension72
The ability to read and understand information and ideas presented in writing.
Written Expression72
The ability to communicate information and ideas in writing so others will understand.
Speech Recognition69
The ability to identify and understand the speech of another person.
Deductive Reasoning66
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning66
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering60
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity60
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Near Vision56
The ability to see details at close range (within a few feet of the observer).
Category Flexibility53
The ability to generate or use different sets of rules for combining or grouping things in different ways.

Show all 52 →

Selective Attention47
The ability to concentrate on a task over a period of time without being distracted.
Fluency of Ideas44
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Flexibility of Closure41
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Mathematical Reasoning41
The ability to choose the right mathematical methods or formulas to solve a problem.
Originality38
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Far Vision31
The ability to see details at a distance.
Number Facility31
The ability to add, subtract, multiply, or divide quickly and correctly.
Perceptual Speed31
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Time Sharing31
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Memorization28
The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure28
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visualization28
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Arm-Hand Steadiness22
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Auditory Attention22
The ability to focus on a single source of sound in the presence of other distracting sounds.
Control Precision22
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Finger Dexterity22
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity22
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Hearing Sensitivity19
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Trunk Strength19
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Visual Color Discrimination19
The ability to match or detect differences between colors, including shades of color and brightness.
Wrist-Finger Speed16
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Dynamic Strength3
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Depth Perception0
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Explosive Strength0
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Extent Flexibility0
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Gross Body Coordination0
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium0
The ability to keep or regain your body balance or stay upright when in an unstable position.
Multilimb Coordination0
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Rate Control0
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time0
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Response Orientation0
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Sound Localization0
The ability to tell the direction from which a sound originated.
Spatial Orientation0
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Speed of Limb Movement0
The ability to quickly move the arms and legs.
Stamina0
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Static Strength0
The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

Working with Computers93
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information91
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public90
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Processing Information87
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Evaluating Information to Determine Compliance with Standards86
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Documenting/Recording Information84
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Communicating with Supervisors, Peers, or Subordinates83
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge79
Keeping up-to-date technically and applying new knowledge to your job.
Communicating with People Outside the Organization74
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Making Decisions and Solving Problems74
Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work73
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Analyzing Data or Information69
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Show all 41 →

Interpreting the Meaning of Information for Others69
Translating or explaining what information means and how it can be used.
Establishing and Maintaining Interpersonal Relationships66
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing Administrative Activities61
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Resolving Conflicts and Negotiating with Others61
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Scheduling Work and Activities54
Scheduling events, programs, and activities, as well as the work of others.
Identifying Objects, Actions, and Events53
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Developing and Building Teams48
Encouraging and building mutual trust, respect, and cooperation among team members.
Monitoring Processes, Materials, or Surroundings47
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Thinking Creatively46
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Assisting and Caring for Others43
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Judging the Qualities of Objects, Services, or People42
Assessing the value, importance, or quality of things or people.
Coordinating the Work and Activities of Others41
Getting members of a group to work together to accomplish tasks.
Developing Objectives and Strategies41
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Guiding, Directing, and Motivating Subordinates35
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaching and Developing Others34
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Training and Teaching Others33
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Estimating the Quantifiable Characteristics of Products, Events, or Information31
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Monitoring and Controlling Resources30
Monitoring and controlling resources and overseeing the spending of money.
Providing Consultation and Advice to Others26
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Staffing Organizational Units20
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Performing General Physical Activities14
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Operating Vehicles, Mechanized Devices, or Equipment13
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Inspecting Equipment, Structures, or Materials10
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Repairing and Maintaining Electronic Equipment9
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Selling or Influencing Others8
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Handling and Moving Objects6
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment5
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Repairing and Maintaining Mechanical Equipment4
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Controlling Machines and Processes2
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Work Styles

Personal characteristics that can affect how well someone performs a job.

Attention to Detail88
A tendency to be detail-oriented, organized, and thorough in completing work.
Dependability87
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Integrity82
A tendency to be honest and ethical at work.
Self-Control62
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Cautiousness59
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Cooperation59
A tendency to be pleasant, helpful, and willing to assist others at work.
Empathy57
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Sincerity52
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Social Orientation48
A tendency to seek out, enjoy, and be energized by social interaction at work.
Stress Tolerance46
A tendency to cope and function effectively in stressful situations at work.
Perseverance37
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Self-Confidence37
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

Show all 20 →

Humility36
A tendency to be modest and humble when interacting with others at work.
Adaptability33
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Achievement Orientation29
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Optimism25
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Initiative24
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Intellectual Curiosity12
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.
Tolerance for Ambiguity3
A tendency to be comfortable with ambiguity and uncertainty at work.
Leadership Orientation2
A tendency to lead, take charge, offer opinions, and provide direction at work.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Conventional89
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social58
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Enterprising49
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Investigative24
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Realistic0
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Work Context

Physical and social factors that influence the nature of work.

E-Mail
- Every day100%
Telephone Conversations
- Every day81%
- Once a week or more but not every day13%
Spend Time Sitting
- Continually or almost continually68%
- More than half the time32%
Importance of Being Exact or Accurate
- Extremely important82%
Contact With Others
- Constant contact with others60%
- Contact with others most of the time27%
Frequency of Decision Making
- Every day73%
- Once a month or more but not every week18%
Importance of Repeating Same Tasks
- Extremely important72%
Deal With External Customers or the Public in General
- Extremely important55%
- Very important30%
Time Pressure
- Every day48%
- Once a week or more but not every day39%
Work With or Contribute to a Work Group or Team
- Extremely important58%
- Very important15%
- Important19%
Written Letters and Memos
- Every day48%
- Once a week or more but not every day30%
- Once a month or more but not every week11%
Face-to-Face Discussions with Individuals and Within Teams
- Every day56%
- Once a month or more but not every week23%

Show all 57 →

Indoors, Environmentally Controlled
- Every day74%
- Never26%
Impact of Decisions on Co-workers or Company Results
- Very important results34%
- Important results30%
- Moderate results14%
- Minor results21%
Determine Tasks, Priorities and Goals
- A lot of freedom21%
- Some freedom44%
- Limited freedom21%
Freedom to Make Decisions
- A lot of freedom22%
- Some freedom45%
- Limited freedom13%
- Very little freedom13%
Spend Time Making Repetitive Motions
- Continually or almost continually45%
- More than half the time18%
- Less than half the time14%
- Never20%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Never39%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important24%
- Very important14%
- Important19%
- Fairly important26%
- Not important at all17%
Dealing With Unpleasant, Angry, or Discourteous People
- Once a week or more but not every day22%
- Once a month or more but not every week43%
- Once a year or more but not every month32%
Duration of Typical Work Week
- 40 hours81%
- Less than 40 hours16%
Work Outcomes and Results of Other Workers
- Very high responsibility29%
- Limited responsibility28%
- No responsibility32%
Health and Safety of Other Workers
- Very high responsibility18%
- High responsibility12%
- Moderate responsibility18%
- Limited responsibility27%
- No responsibility25%
Consequence of Error
- Extremely serious14%
- Serious33%
- Fairly serious24%
- Not serious at all22%
Physical Proximity
- Moderately close (at arm's length)19%
- Slightly close (e.g., shared office)34%
- I work with others but not closely (e.g., private office)28%
- I don't work near other people (beyond 100 ft.)17%
Conflict Situations
- Once a week or more but not every day19%
- Once a month or more but not every week25%
- Once a year or more but not every month18%
- Never34%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Once a week or more but not every day19%
- Once a month or more but not every week18%
- Once a year or more but not every month19%
- Never37%
Level of Competition
- Extremely competitive16%
- Moderately competitive17%
- Slightly competitive22%
- Not at all competitive43%
Degree of Automation
- Highly automated25%
- Slightly automated14%
- Not at all automated57%
Spend Time Standing
- Less than half the time85%
- Never13%
Public Speaking
- Once a month or more but not every week21%
- Once a year or more but not every month23%
- Never50%
Dealing with Violent or Physically Aggressive People
- Once a month or more but not every week11%
- Once a year or more but not every month31%
- Never55%
Spend Time Walking or Running
- Less than half the time60%
- Never39%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a week or more but not every day16%
- Once a year or more but not every month12%
- Never72%
Spend Time Bending or Twisting Your Body
- Less than half the time30%
- Never63%
Outdoors, Exposed to All Weather Conditions
- Once a year or more but not every month15%
- Never77%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never91%
Exposed to Contaminants
- Once a year or more but not every month15%
- Never75%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never91%
Indoors, Not Environmentally Controlled
- Once a year or more but not every month15%
- Never82%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Less than half the time15%
- Never84%
Exposed to Disease or Infections
- Never88%
Exposed to Very Hot or Cold Temperatures
- Never88%
Outdoors, Under Cover
- Once a year or more but not every month15%
- Never85%
Pace Determined by Speed of Equipment
- Not important at all94%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never97%
Spend Time Keeping or Regaining Balance
- Never91%
Exposed to Hazardous Conditions
- Never97%
Exposed to Cramped Work Space, Awkward Positions
- Never100%
Exposed to Hazardous Equipment
- Never100%
Exposed to High Places
- Never100%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Never100%
Exposed to Radiation
- Never100%
Exposed to Whole Body Vibration
- Never100%
In an Open Vehicle or Operating Equipment
- Never100%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never100%
Work Schedules
- Regular (established routine, set schedule)100%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Associate’s degree or other 2-year degree
Bachelor’s degree

Technology Skills

Specific software and technology tools commonly used on the job.

Electronic mail software
Email software, Microsoft Outlook
Video conferencing software
Google Meet, Zoom
Medical software
GE Healthcare Centricity EMR, Medicaid management information system MMIS
Spreadsheet software
Microsoft Excel
Document management software
Adobe Acrobat Reader
Enterprise resource planning ERP software
Microsoft Dynamics
Data compression software
Corel WinZip
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Data base reporting software
Resource and patient management system RPMS patient registration software
Analytical or scientific software
Client assessment software
Internet browser software
Web browser software
Presentation software
Microsoft PowerPoint
Data base user interface and query software
Microsoft Access
Calendar and scheduling software
Resource and patient management system RPMS scheduling software

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Calculate financial data.
Record information about legal matters.
Compile data or documentation.
Interview employees, customers, or others to collect information.
Explain regulations, policies, or procedures.
Refer customers to appropriate personnel.
Obtain personal or financial information about customers or applicants.
Provide information to coworkers.
Administer personnel recruitment or hiring activities.
Schedule appointments.
Assist individuals with paperwork.
Prepare documentation for contracts, transactions, or regulatory compliance.

Show all 14 →

Investigate personal characteristics or activities of individuals.
Monitor financial information.

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology