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Counter and Rental Clerks

Job Zone
Job Zone 1-2: Very Little to Some Preparation Needed
Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

  • Compute charges for merchandise or services and receive payments.92
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.86
  • Explain rental fees, policies, and procedures.85
  • Provide information about rental items, such as availability, operation, or description.85
  • Advise customers on use and care of merchandise.85
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.84
  • Answer telephones to provide information and receive orders.83
  • Inspect and adjust rental items to meet needs of customer.81
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.81
  • Rent items, arrange for provision of services to customers, and accept returns.81
  • Keep records of transactions and of the number of customers entering an establishment.79
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.78
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  • Reserve items for requested times and keep records of items rented.76
  • Prepare merchandise for display or for purchase or rental.70
  • Recommend and provide advice on a wide variety of products and services.68
  • Allocate equipment to participants in sporting events or recreational activities.58

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

  • Active Listening69

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation60

    Actively looking for ways to help people.

  • Speaking60

    Talking to others to convey information effectively.

  • Reading Comprehension56

    Understanding written sentences and paragraphs in work-related documents.

  • Critical Thinking53

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Social Perceptiveness53

    Being aware of others' reactions and understanding why they react as they do.

  • Coordination50

    Adjusting actions in relation to others' actions.

  • Monitoring50

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Time Management50

    Managing one's own time and the time of others.

  • Writing50

    Communicating effectively in writing as appropriate for the needs of the audience.

  • Judgment and Decision Making47

    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Negotiation47

    Bringing others together and trying to reconcile differences.

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  • Persuasion47

    Persuading others to change their minds or behavior.

  • Active Learning44

    Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Complex Problem Solving44

    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Instructing38

    Teaching others how to do something.

  • Management of Personnel Resources35

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Operations Monitoring35

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • Mathematics31

    Using mathematics to solve problems.

  • Learning Strategies28

    Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Management of Material Resources28

    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Management of Financial Resources25

    Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Operation and Control25

    Controlling operations of equipment or systems.

  • Systems Analysis25

    Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Systems Evaluation25

    Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Equipment Maintenance16

    Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

  • Equipment Selection16

    Determining the kind of tools and equipment needed to do a job.

  • Quality Control Analysis16

    Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

  • Repairing16

    Repairing machines or systems using the needed tools.

  • Technology Design16

    Generating or adapting equipment and technology to serve user needs.

  • Troubleshooting16

    Determining causes of operating errors and deciding what to do about it.

  • Programming10

    Writing computer programs for various purposes.

  • Installation0

    Installing equipment, machines, wiring, or programs to meet specifications.

  • Operations Analysis0

    Analyzing needs and product requirements to create a design.

  • Science0

    Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

  • Customer and Personal Service86

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language68

    Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

  • Administrative63

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Sales and Marketing61

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Administration and Management51

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Mathematics50

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Transportation44

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Computers and Electronics41

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Production and Processing38

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Public Safety and Security38

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Communications and Media35

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Economics and Accounting33

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

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  • Education and Training33

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Telecommunications29

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Personnel and Human Resources27

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Psychology27

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Design22

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Geography21

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Law and Government21

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Mechanical19

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Sociology and Anthropology18

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Chemistry16

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Foreign Language16

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Philosophy and Theology16

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • Engineering and Technology10

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Food Production10

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • Fine Arts8

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Physics8

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

  • Medicine and Dentistry7

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • Therapy and Counseling7

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Biology6

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Building and Construction5

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • History and Archeology1

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Abilities

Enduring attributes of the individual that influence performance.

  • Oral Comprehension75

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression72

    The ability to communicate information and ideas in speaking so others will understand.

  • Speech Clarity66

    The ability to speak clearly so others can understand you.

  • Speech Recognition66

    The ability to identify and understand the speech of another person.

  • Near Vision60

    The ability to see details at close range (within a few feet of the observer).

  • Written Comprehension56

    The ability to read and understand information and ideas presented in writing.

  • Information Ordering53

    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Problem Sensitivity53

    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Selective Attention50

    The ability to concentrate on a task over a period of time without being distracted.

  • Written Expression50

    The ability to communicate information and ideas in writing so others will understand.

  • Deductive Reasoning47

    The ability to apply general rules to specific problems to produce answers that make sense.

  • Far Vision47

    The ability to see details at a distance.

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  • Inductive Reasoning47

    The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Number Facility47

    The ability to add, subtract, multiply, or divide quickly and correctly.

  • Category Flexibility44

    The ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Flexibility of Closure44

    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

  • Perceptual Speed44

    The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

  • Fluency of Ideas41

    The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Mathematical Reasoning41

    The ability to choose the right mathematical methods or formulas to solve a problem.

  • Control Precision35

    The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

  • Finger Dexterity35

    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

  • Memorization35

    The ability to remember information such as words, numbers, pictures, and procedures.

  • Multilimb Coordination35

    The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

  • Trunk Strength35

    The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

  • Auditory Attention31

    The ability to focus on a single source of sound in the presence of other distracting sounds.

  • Originality31

    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Arm-Hand Steadiness28

    The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

  • Extent Flexibility28

    The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

  • Hearing Sensitivity28

    The ability to detect or tell the differences between sounds that vary in pitch and loudness.

  • Speed of Closure28

    The ability to quickly make sense of, combine, and organize information into meaningful patterns.

  • Time Sharing28

    The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

  • Wrist-Finger Speed28

    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

  • Depth Perception25

    The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

  • Dynamic Strength25

    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

  • Gross Body Coordination25

    The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

  • Gross Body Equilibrium25

    The ability to keep or regain your body balance or stay upright when in an unstable position.

  • Manual Dexterity25

    The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

  • Rate Control25

    The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

  • Reaction Time25

    The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

  • Response Orientation25

    The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

  • Stamina25

    The ability to exert yourself physically over long periods of time without getting winded or out of breath.

  • Static Strength25

    The ability to exert maximum muscle force to lift, push, pull, or carry objects.

  • Visual Color Discrimination25

    The ability to match or detect differences between colors, including shades of color and brightness.

  • Visualization25

    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

  • Peripheral Vision16

    The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

  • Sound Localization16

    The ability to tell the direction from which a sound originated.

  • Glare Sensitivity13

    The ability to see objects in the presence of a glare or bright lighting.

  • Night Vision13

    The ability to see under low-light conditions.

  • Spatial Orientation13

    The ability to know your location in relation to the environment or to know where other objects are in relation to you.

  • Speed of Limb Movement13

    The ability to quickly move the arms and legs.

  • Explosive Strength10

    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

  • Dynamic Flexibility0

    The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

  • Performing for or Working Directly with the Public86

    Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Documenting/Recording Information81

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Processing Information78

    Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Communicating with Supervisors, Peers, or Subordinates71

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Identifying Objects, Actions, and Events69

    Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Making Decisions and Solving Problems69

    Analyzing information and evaluating results to choose the best solution and solve problems.

  • Working with Computers68

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Selling or Influencing Others63

    Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

  • Getting Information61

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Operating Vehicles, Mechanized Devices, or Equipment61

    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

  • Communicating with People Outside the Organization60

    Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

  • Inspecting Equipment, Structures, or Materials59

    Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

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  • Resolving Conflicts and Negotiating with Others59

    Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Judging the Qualities of Objects, Services, or People57

    Assessing the value, importance, or quality of things or people.

  • Assisting and Caring for Others55

    Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Establishing and Maintaining Interpersonal Relationships55

    Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Monitoring Processes, Materials, or Surroundings55

    Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Organizing, Planning, and Prioritizing Work55

    Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Thinking Creatively55

    Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Interpreting the Meaning of Information for Others51

    Translating or explaining what information means and how it can be used.

  • Training and Teaching Others51

    Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Analyzing Data or Information49

    Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

  • Developing and Building Teams49

    Encouraging and building mutual trust, respect, and cooperation among team members.

  • Developing Objectives and Strategies49

    Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Monitoring and Controlling Resources49

    Monitoring and controlling resources and overseeing the spending of money.

  • Coaching and Developing Others48

    Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Handling and Moving Objects47

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  • Updating and Using Relevant Knowledge47

    Keeping up-to-date technically and applying new knowledge to your job.

  • Estimating the Quantifiable Characteristics of Products, Events, or Information46

    Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

  • Evaluating Information to Determine Compliance with Standards45

    Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Repairing and Maintaining Mechanical Equipment43

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

  • Controlling Machines and Processes42

    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

  • Coordinating the Work and Activities of Others42

    Getting members of a group to work together to accomplish tasks.

  • Performing General Physical Activities42

    Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

  • Guiding, Directing, and Motivating Subordinates39

    Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Performing Administrative Activities39

    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Providing Consultation and Advice to Others37

    Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

  • Repairing and Maintaining Electronic Equipment36

    Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

  • Scheduling Work and Activities34

    Scheduling events, programs, and activities, as well as the work of others.

  • Staffing Organizational Units27

    Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment26

    Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Work Styles

Personal characteristics that can affect how well someone performs a job.

  • Social Orientation77

    A tendency to seek out, enjoy, and be energized by social interaction at work.

  • Dependability70

    A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

  • Cooperation65

    A tendency to be pleasant, helpful, and willing to assist others at work.

  • Attention to Detail60

    A tendency to be detail-oriented, organized, and thorough in completing work.

  • Integrity53

    A tendency to be honest and ethical at work.

  • Optimism49

    A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

  • Self-Control44

    A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

  • Empathy42

    A tendency to show concern for others and be sensitive to others' needs and feelings at work.

  • Sincerity39

    A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

  • Self-Confidence35

    A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

  • Stress Tolerance35

    A tendency to cope and function effectively in stressful situations at work.

  • Adaptability28

    A tendency to be open to and comfortable with change, new experiences, or ideas at work.

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  • Cautiousness25

    A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

  • Initiative25

    A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

  • Humility23

    A tendency to be modest and humble when interacting with others at work.

  • Achievement Orientation21

    A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

  • Perseverance18

    A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

  • Leadership Orientation1

    A tendency to lead, take charge, offer opinions, and provide direction at work.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

  • Conventional82

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

  • Enterprising48

    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

  • Social38

    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

  • Realistic36

    Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

  • Artistic5

    Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

  • Investigative0

    Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Work Context

Physical and social factors that influence the nature of work.

  • Face-to-Face Discussions with Individuals and Within Teams

    • Every day100%
  • Telephone Conversations

    • Every day100%
  • Contact With Others

    • Constant contact with others91%
  • Indoors, Environmentally Controlled

    • Every day91%
  • Work With or Contribute to a Work Group or Team

    • Extremely important71%
    • Important19%
  • Deal With External Customers or the Public in General

    • Extremely important80%
    • Fairly important18%
  • Dealing With Unpleasant, Angry, or Discourteous People

    • Every day34%
    • Once a week or more but not every day42%
    • Once a month or more but not every week17%
  • Frequency of Decision Making

    • Every day66%
    • Once a month or more but not every week14%
    • Once a year or more but not every month12%
  • E-Mail

    • Every day69%
    • Never23%
  • Importance of Being Exact or Accurate

    • Extremely important38%
    • Very important31%
    • Important24%
  • Freedom to Make Decisions

    • A lot of freedom26%
    • Some freedom45%
    • Limited freedom28%
  • Conflict Situations

    • Every day33%
    • Once a week or more but not every day25%
    • Once a month or more but not every week33%
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  • Physical Proximity

    • Very close (near touching)13%
    • Moderately close (at arm's length)45%
    • Slightly close (e.g., shared office)41%
  • Importance of Repeating Same Tasks

    • Extremely important12%
    • Very important44%
    • Important44%
  • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

    • Every day39%
    • Once a week or more but not every day23%
    • Once a month or more but not every week17%
    • Never18%
  • Determine Tasks, Priorities and Goals

    • A lot of freedom21%
    • Some freedom39%
    • Limited freedom20%
    • Very little freedom20%
  • Coordinate or Lead Others in Accomplishing Work Activities

    • Extremely important30%
    • Very important32%
    • Important14%
    • Fairly important11%
    • Not important at all14%
  • Exposed to Contaminants

    • Every day38%
    • Once a week or more but not every day12%
    • Once a month or more but not every week24%
    • Never23%
  • Impact of Decisions on Co-workers or Company Results

    • Very important results28%
    • Important results11%
    • Moderate results41%
    • No results12%
  • Work Outcomes and Results of Other Workers

    • Very high responsibility14%
    • High responsibility34%
    • Moderate responsibility38%
    • No responsibility14%
  • Time Pressure

    • Every day43%
    • Once a week or more but not every day13%
    • Once a year or more but not every month12%
    • Never29%
  • Spend Time Standing

    • Continually or almost continually28%
    • About half the time22%
    • Less than half the time44%
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

    • Continually or almost continually20%
    • More than half the time24%
    • About half the time19%
    • Less than half the time21%
    • Never16%
  • Spend Time Sitting

    • Continually or almost continually25%
    • About half the time27%
    • Less than half the time23%
    • Never16%
  • In an Enclosed Vehicle or Operate Enclosed Equipment

    • Every day36%
    • Once a month or more but not every week16%
    • Never42%
  • Duration of Typical Work Week

    • More than 40 hours31%
    • 40 hours29%
    • Less than 40 hours40%
  • Outdoors, Exposed to All Weather Conditions

    • Every day25%
    • Once a week or more but not every day12%
    • Once a month or more but not every week23%
    • Never39%
  • Spend Time Making Repetitive Motions

    • More than half the time35%
    • About half the time20%
    • Less than half the time20%
    • Never20%
  • Level of Competition

    • Extremely competitive22%
    • Moderately competitive25%
    • Not at all competitive38%
  • Health and Safety of Other Workers

    • Very high responsibility26%
    • Moderate responsibility14%
    • Limited responsibility11%
    • No responsibility42%
  • Written Letters and Memos

    • Every day21%
    • Once a week or more but not every day14%
    • Once a year or more but not every month14%
    • Never47%
  • Exposed to Very Hot or Cold Temperatures

    • Once a week or more but not every day25%
    • Once a year or more but not every month30%
    • Never30%
  • Spend Time Walking or Running

    • More than half the time20%
    • About half the time15%
    • Less than half the time53%
    • Never12%
  • Degree of Automation

    • Moderately automated27%
    • Slightly automated34%
    • Not at all automated31%
  • Exposed to Minor Burns, Cuts, Bites, or Stings

    • Every day16%
    • Once a year or more but not every month15%
    • Never59%
  • Outdoors, Under Cover

    • Every day19%
    • Never74%
  • Consequence of Error

    • Extremely serious11%
    • Fairly serious33%
    • Not serious at all48%
  • Indoors, Not Environmentally Controlled

    • Every day13%
    • Never68%
  • Public Speaking

    • Every day13%
    • Once a year or more but not every month11%
    • Never75%
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

    • Once a month or more but not every week12%
    • Never75%
  • Dealing with Violent or Physically Aggressive People

    • Once a month or more but not every week18%
    • Once a year or more but not every month28%
    • Never54%
  • Spend Time Kneeling, Crouching, Stooping, or Crawling

    • Less than half the time51%
    • Never42%
  • Spend Time Bending or Twisting Your Body

    • Less than half the time52%
    • Never43%
  • Exposed to Extremely Bright or Inadequate Lighting Conditions

    • Every day11%
    • Once a year or more but not every month14%
    • Never76%
  • Work Schedules

    • Irregular (changes with weather conditions, production demands, or contract duration)25%
    • Regular (established routine, set schedule)74%
  • Exposed to Cramped Work Space, Awkward Positions

    • Never81%
  • Pace Determined by Speed of Equipment

    • Fairly important11%
    • Not important at all76%
  • Exposed to Disease or Infections

    • Never86%
  • Exposed to Hazardous Conditions

    • Never90%
  • Spend Time Keeping or Regaining Balance

    • Less than half the time25%
    • Never74%
  • Exposed to Hazardous Equipment

    • Never93%
  • Spend Time Climbing Ladders, Scaffolds, or Poles

    • Less than half the time13%
    • Never87%
  • Exposed to High Places

    • Never99%
  • Exposed to Radiation

    • Never100%
  • Exposed to Whole Body Vibration

    • Never100%
  • In an Open Vehicle or Operating Equipment

    • Never100%
  • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

    • Never100%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

  • High school diploma or equivalent
  • Bachelor’s degree
  • Some college, no degree

Technology Skills

Specific software and technology tools commonly used on the job.

  • Data base user interface and query software

    Database software, Oracle Database

  • Presentation software

    Microsoft PowerPoint

  • Spreadsheet software

    Microsoft Excel

  • Electronic mail software

    Microsoft Outlook

  • Office suite software

    Microsoft Office software

  • Word processing software

    Microsoft Word

  • Inventory management software

    Inventory management systems

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Detailed Work Activities

More specific, granular versions of the Work Activities above.

  • Process sales or other transactions.
  • Calculate costs of goods or services.
  • Take product orders from customers.
  • Advise customers on the use of products or services.
  • Explain financial information to customers.
  • Explain technical product or service information to customers.
  • Gather customer or product information to determine customer needs.
  • Greet customers, patrons, or visitors.
  • Answer customer questions about goods or services.
  • Examine condition of property or products.
  • Prepare sales or other contracts.
  • Sell products or services.
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  • Maintain records of sales or other business transactions.
  • Set up merchandise displays.
  • Recommend products or services to customers.
  • Arrange services or reservations for patrons.
O*NET in-it

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology

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