Computer, Automated Teller, and Office Machine Repairers

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Travel to customers' stores or offices to service machines or to provide emergency repair service.87
Reassemble machines after making repairs or replacing parts.84
Advise customers concerning equipment operation, maintenance, or programming.82
Maintain parts inventories and order any additional parts needed for repairs.82
Converse with customers to determine details of equipment problems.81
Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.81
Maintain records of equipment maintenance work or repairs.79
Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.77
Operate machines to test functioning of parts or mechanisms.77
Assemble machines according to specifications, using hand or power tools and measuring devices.73
Install and configure new equipment, including operating software or peripheral equipment.71
Analyze equipment performance records to assess equipment functioning.68

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Reinstall software programs or adjust settings on existing software to fix machine malfunctions.68
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.68
Test new systems to ensure that they are in working order.67
Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.63
Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.63
Complete repair bills, shop records, time cards, or expense reports.62
Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.60
Align, adjust, or calibrate equipment according to specifications.59
Fill machines with toners, inks, or other duplicating fluids.58
Calibrate testing instruments.58
Lay cable and hook up electrical connections between machines, power sources, and phone lines.54
Train new repairers.54
Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.52

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Active Listening66
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing66
Repairing machines or systems using the needed tools.
Critical Thinking63
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving60
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting60
Determining causes of operating errors and deciding what to do about it.
Equipment Maintenance56
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection56
Determining the kind of tools and equipment needed to do a job.
Quality Control Analysis56
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Speaking56
Talking to others to convey information effectively.
Time Management56
Managing one's own time and the time of others.
Operations Monitoring53
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Reading Comprehension53
Understanding written sentences and paragraphs in work-related documents.

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Active Learning50
Understanding the implications of new information for both current and future problem-solving and decision-making.
Coordination50
Adjusting actions in relation to others' actions.
Installation50
Installing equipment, machines, wiring, or programs to meet specifications.
Judgment and Decision Making50
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring50
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation50
Actively looking for ways to help people.
Writing50
Communicating effectively in writing as appropriate for the needs of the audience.
Social Perceptiveness47
Being aware of others' reactions and understanding why they react as they do.
Negotiation44
Bringing others together and trying to reconcile differences.
Operation and Control44
Controlling operations of equipment or systems.
Systems Analysis44
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Instructing41
Teaching others how to do something.
Learning Strategies41
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources38
Motivating, developing, and directing people as they work, identifying the best people for the job.
Persuasion38
Persuading others to change their minds or behavior.
Systems Evaluation35
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Material Resources28
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Operations Analysis28
Analyzing needs and product requirements to create a design.
Programming28
Writing computer programs for various purposes.
Technology Design25
Generating or adapting equipment and technology to serve user needs.
Mathematics22
Using mathematics to solve problems.
Science22
Using scientific rules and methods to solve problems.
Management of Financial Resources19
Determining how money will be spent to get the work done, and accounting for these expenditures.

Knowledge

Organized sets of principles and facts that apply in general domains.

Computers and Electronics88
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service82
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical77
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
English Language73
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Engineering and Technology67
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Communications and Media64
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Sales and Marketing61
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Education and Training60
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Telecommunications60
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Transportation60
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Mathematics56
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources51
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Administrative50
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Design50
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Public Safety and Security48
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management44
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Production and Processing40
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Physics39
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Economics and Accounting36
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Psychology35
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Law and Government32
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Geography29
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Sociology and Anthropology25
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Foreign Language20
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Chemistry19
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Philosophy and Theology13
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Medicine and Dentistry12
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Food Production9
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Building and Construction7
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
History and Archeology5
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Therapy and Counseling4
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Biology—
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Fine Arts—
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Abilities

Enduring attributes of the individual that influence performance.

Near Vision72
The ability to see details at close range (within a few feet of the observer).
Oral Comprehension69
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression66
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity66
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Finger Dexterity63
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Speech Clarity63
The ability to speak clearly so others can understand you.
Speech Recognition63
The ability to identify and understand the speech of another person.
Written Comprehension63
The ability to read and understand information and ideas presented in writing.
Information Ordering60
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Visualization60
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Arm-Hand Steadiness53
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Control Precision53
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

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Deductive Reasoning53
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning53
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Manual Dexterity53
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Category Flexibility50
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention50
The ability to concentrate on a task over a period of time without being distracted.
Visual Color Discrimination50
The ability to match or detect differences between colors, including shades of color and brightness.
Written Expression50
The ability to communicate information and ideas in writing so others will understand.
Fluency of Ideas47
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Perceptual Speed47
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Time Sharing47
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Far Vision44
The ability to see details at a distance.
Flexibility of Closure44
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Multilimb Coordination44
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Originality44
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Extent Flexibility38
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Memorization35
The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure35
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Trunk Strength35
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Depth Perception28
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Hearing Sensitivity28
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Spatial Orientation28
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Static Strength28
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Dynamic Strength25
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Glare Sensitivity25
The ability to see objects in the presence of a glare or bright lighting.
Gross Body Coordination25
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium25
The ability to keep or regain your body balance or stay upright when in an unstable position.
Number Facility25
The ability to add, subtract, multiply, or divide quickly and correctly.
Rate Control25
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time25
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Response Orientation25
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Sound Localization25
The ability to tell the direction from which a sound originated.
Stamina25
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Wrist-Finger Speed25
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Mathematical Reasoning22
The ability to choose the right mathematical methods or formulas to solve a problem.
Peripheral Vision22
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Night Vision19
The ability to see under low-light conditions.
Speed of Limb Movement19
The ability to quickly move the arms and legs.
Explosive Strength10
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

Repairing and Maintaining Electronic Equipment87
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Making Decisions and Solving Problems86
Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge85
Keeping up-to-date technically and applying new knowledge to your job.
Working with Computers82
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information80
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events78
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Materials77
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Analyzing Data or Information74
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Communicating with Supervisors, Peers, or Subordinates73
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Operating Vehicles, Mechanized Devices, or Equipment70
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Monitoring Processes, Materials, or Surroundings69
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Establishing and Maintaining Interpersonal Relationships67
Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work66
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Processing Information62
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with People Outside the Organization59
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others56
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Documenting/Recording Information55
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Judging the Qualities of Objects, Services, or People55
Assessing the value, importance, or quality of things or people.
Handling and Moving Objects53
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing Administrative Activities52
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Performing General Physical Activities52
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Scheduling Work and Activities51
Scheduling events, programs, and activities, as well as the work of others.
Interpreting the Meaning of Information for Others49
Translating or explaining what information means and how it can be used.
Repairing and Maintaining Mechanical Equipment47
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Estimating the Quantifiable Characteristics of Products, Events, or Information45
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Coordinating the Work and Activities of Others41
Getting members of a group to work together to accomplish tasks.
Evaluating Information to Determine Compliance with Standards40
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Providing Consultation and Advice to Others39
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Thinking Creatively39
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Controlling Machines and Processes38
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Performing for or Working Directly with the Public38
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment31
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Monitoring and Controlling Resources31
Monitoring and controlling resources and overseeing the spending of money.
Coaching and Developing Others29
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Selling or Influencing Others29
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Developing Objectives and Strategies25
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Guiding, Directing, and Motivating Subordinates24
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Training and Teaching Others24
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Assisting and Caring for Others23
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing and Building Teams18
Encouraging and building mutual trust, respect, and cooperation among team members.
Staffing Organizational Units4
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Attention to Detail83
A tendency to be detail-oriented, organized, and thorough in completing work.
Dependability80
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Cautiousness66
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Perseverance53
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Integrity52
A tendency to be honest and ethical at work.
Achievement Orientation42
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Stress Tolerance40
A tendency to cope and function effectively in stressful situations at work.
Intellectual Curiosity39
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.
Cooperation35
A tendency to be pleasant, helpful, and willing to assist others at work.
Self-Control32
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Self-Confidence30
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Social Orientation30
A tendency to seek out, enjoy, and be energized by social interaction at work.

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Initiative26
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Innovation23
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
Sincerity21
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Empathy18
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Adaptability15
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Humility6
A tendency to be modest and humble when interacting with others at work.
Optimism2
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Realistic81
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Conventional75
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Investigative28
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Enterprising13
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Social13
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

Telephone Conversations
- Every day94%
Freedom to Make Decisions
E-Mail
- Every day87%
- Never11%
Determine Tasks, Priorities and Goals
Indoors, Environmentally Controlled
- Every day70%
- Once a week or more but not every day13%
Face-to-Face Discussions with Individuals and Within Teams
- Every day76%
- Never11%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually71%
- Less than half the time23%
Time Pressure
- Every day64%
- Once a week or more but not every day12%
- Once a month or more but not every week16%
Deal With External Customers or the Public in General
- Extremely important63%
- Very important13%
- Fairly important11%
Contact With Others
- Constant contact with others36%
- Contact with others about half the time19%
Frequency of Decision Making
- Every day63%
- Once a week or more but not every day13%
- Never15%
Importance of Being Exact or Accurate
- Extremely important35%
- Important12%
- Fairly important11%

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Spend Time Standing
- Continually or almost continually40%
- More than half the time26%
- About half the time20%
- Less than half the time14%
Impact of Decisions on Co-workers or Company Results
- Very important results33%
- No results15%
Importance of Repeating Same Tasks
- Extremely important57%
- Not important at all23%
Work With or Contribute to a Work Group or Team
- Extremely important21%
- Important16%
- Not important at all11%
Physical Proximity
- Slightly close (e.g., shared office)40%
Duration of Typical Work Week
- More than 40 hours19%
- 40 hours81%
Conflict Situations
- Every day13%
- Once a week or more but not every day42%
- Once a month or more but not every week16%
- Never19%
Exposed to Contaminants
- Every day28%
- Never16%
Exposed to Cramped Work Space, Awkward Positions
- Every day11%
- Once a week or more but not every day26%
- Never11%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Every day33%
- Never23%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important14%
- Important26%
- Not important at all23%
Work Outcomes and Results of Other Workers
- Very high responsibility13%
- Limited responsibility12%
- No responsibility29%
Dealing With Unpleasant, Angry, or Discourteous People
- Once a week or more but not every day16%
- Once a year or more but not every month29%
Level of Competition
- Extremely competitive14%
- Highly competitive19%
- Not at all competitive27%
Spend Time Making Repetitive Motions
- Less than half the time30%
- Never20%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Continually or almost continually13%
- More than half the time17%
- Never11%
Spend Time Walking or Running
- Less than half the time46%
Spend Time Bending or Twisting Your Body
- Continually or almost continually13%
- About half the time13%
- Less than half the time54%
- Never11%
Consequence of Error
- Serious51%
- Fairly serious15%
- Not serious at all24%
Exposed to Very Hot or Cold Temperatures
- Every day22%
- Once a week or more but not every day19%
- Never52%
Degree of Automation
- Moderately automated42%
- Slightly automated11%
- Not at all automated33%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Every day22%
- Never32%
Health and Safety of Other Workers
- Very high responsibility13%
- Limited responsibility14%
- No responsibility36%
Written Letters and Memos
- Every day14%
- Once a month or more but not every week11%
- Never27%
Exposed to Hazardous Conditions
- Every day18%
- Never37%
Outdoors, Exposed to All Weather Conditions
- Every day22%
- Never62%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Once a week or more but not every day12%
- Once a month or more but not every week22%
- Once a year or more but not every month12%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Once a month or more but not every week23%
- Never56%
Indoors, Not Environmentally Controlled
- Once a week or more but not every day16%
- Once a year or more but not every month28%
Spend Time Sitting
- About half the time24%
- Less than half the time27%
- Never40%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Once a month or more but not every week22%
- Once a year or more but not every month11%
- Never54%
Pace Determined by Speed of Equipment
- Extremely important11%
- Important15%
- Not important at all65%
Public Speaking
Exposed to Hazardous Equipment
- Once a month or more but not every week12%
- Never77%
Dealing with Violent or Physically Aggressive People
Outdoors, Under Cover
- Never78%
Spend Time Keeping or Regaining Balance
- Less than half the time34%
- Never62%
Work Schedules
- Irregular (changes with weather conditions, production demands, or contract duration)18%
- Regular (established routine, set schedule)82%
Exposed to High Places
- Once a month or more but not every week12%
- Never86%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never86%
Exposed to Disease or Infections
- Once a year or more but not every month11%
- Never85%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never91%
Exposed to Whole Body Vibration
- Never94%
Exposed to Radiation
- Never98%
In an Open Vehicle or Operating Equipment
- Never99%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Post-secondary certificate
Master’s degree

Technology Skills

Specific software and technology tools commonly used on the job.

Electronic mail software
Email software, IBM Notes, Microsoft Exchange, Microsoft Outlook
Presentation software
Microsoft PowerPoint
Data base user interface and query software
Database software, Microsoft Access, ServiceNow, Structured query language SQL
Operating system software
Linux, Microsoft Windows, UNIX
Web platform development software
Hypertext markup language HTML, JavaScript, Microsoft Active Server Pages ASP
Enterprise application integration software
Extensible markup language XML, Extensible stylesheet language XSL
Transaction security and virus protection software
Norton AntiVirus, Virus detection software
Internet browser software
Microsoft Internet Explorer, Web browser software
Program testing software
Debugging software, Personal computer diagnostic software
Spreadsheet software
Microsoft Excel
Filesystem software
Symantec Norton Utilities
Configuration management software
Symantec Altiris Deployment Solution
Helpdesk or call center software
Call tracking software
Network connectivity terminal emulation software
Terminal emulation software
Graphics or photo imaging software
McNeel Rhinoceros 3D
Document management software
Adobe Acrobat
Video conferencing software
Microsoft Office Live Meeting
Network security or virtual private network VPN management software
Cisco Systems VPN Client
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Internet directory services software
Microsoft Active Directory
Object or component oriented development software
Microsoft Visual Basic.NET
Platform interconnectivity software
Microsoft Hyperterminal
Cloud-based management software
IBM WebSphere
Web page creation and editing software
Macromedia Cold Fusion
Calendar and scheduling software
Scheduling software
Inventory management software
Inventory control system software

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Travel to work sites to perform installation, repair or maintenance work.
Reassemble equipment after repair.
Maintain inventories of materials, equipment, or products.
Order materials, supplies, or equipment.
Train customers in the use of products.
Confer with customers or users to assess problems.
Disassemble equipment to inspect for deficiencies.
Maintain repair or maintenance records.
Adjust equipment to ensure optimal performance.
Repair worn, damaged, or defective mechanical parts.
Replace worn, damaged, or defective mechanical parts.
Test mechanical equipment to ensure proper functioning.

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Assemble mechanical components or machine parts.
Install programs onto computer or computer-controlled equipment.
Analyze test or performance data to assess equipment operation.
Install electrical components, equipment, or systems.
Test mechanical systems to ensure proper functioning.
Clean equipment, parts, or tools to repair or maintain them in good working order.
Lubricate equipment to allow proper functioning.
Test electrical circuits or components for proper functioning.
Document operational activities.
Read technical information needed to perform maintenance or repairs.
Calibrate equipment to specifications.
Align equipment or machinery.
Maintain work equipment or machinery.
Connect electrical components or equipment.
Lay cables to connect equipment.
Train others in operational procedures.
Enter codes or other information into computers.

Apprenticeship Occupations

Registered apprenticeship program titles associated with this occupation.

Assembly Technician
Cash-Register Servicer
Electronics Mechanic
Office-Machine Servicer

This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology