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Compliance Officers

Job Zone
Job Zone Four: Considerable Preparation Needed
Most of these occupations require a four-year bachelor's degree, but some do not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

  • Issue licenses to individuals meeting standards.88
  • Collect fees for licenses.86
  • Warn violators of infractions or penalties.85
  • Evaluate applications, records, or documents to gather information about eligibility or liability issues.85
  • Administer oral, written, road, or flight tests to license applicants.85
  • Visit establishments to verify that valid licenses or permits are displayed and that licensing standards are being upheld.85
  • Advise licensees or other individuals or groups concerning licensing, permit, or passport regulations.84
  • Prepare reports of activities, evaluations, recommendations, or decisions.83
  • Score tests and observe equipment operation and control to rate ability of applicants.82
  • Report law or regulation violations to appropriate boards or agencies.80
  • Confer with or interview officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing decisions.77
  • Prepare correspondence to inform concerned parties of licensing decisions or appeals processes.77
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  • Identify compliance issues that require follow-up or investigation.
  • Keep informed regarding pending industry changes, trends, or best practices.
  • Provide assistance to internal or external auditors in compliance reviews.
  • Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

  • Reading Comprehension75

    Understanding written sentences and paragraphs in work-related documents.

  • Speaking72

    Talking to others to convey information effectively.

  • Active Listening69

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Writing69

    Communicating effectively in writing as appropriate for the needs of the audience.

  • Judgment and Decision Making66

    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Critical Thinking63

    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Social Perceptiveness63

    Being aware of others' reactions and understanding why they react as they do.

  • Monitoring60

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Complex Problem Solving56

    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Persuasion56

    Persuading others to change their minds or behavior.

  • Time Management56

    Managing one's own time and the time of others.

  • Coordination53

    Adjusting actions in relation to others' actions.

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  • Negotiation53

    Bringing others together and trying to reconcile differences.

  • Service Orientation53

    Actively looking for ways to help people.

  • Active Learning50

    Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Instructing47

    Teaching others how to do something.

  • Learning Strategies47

    Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Management of Personnel Resources44

    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Systems Analysis44

    Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Systems Evaluation41

    Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Mathematics28

    Using mathematics to solve problems.

  • Operations Monitoring28

    Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • Quality Control Analysis28

    Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

  • Management of Financial Resources22

    Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Management of Material Resources22

    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Operation and Control22

    Controlling operations of equipment or systems.

  • Programming16

    Writing computer programs for various purposes.

  • Troubleshooting16

    Determining causes of operating errors and deciding what to do about it.

  • Technology Design10

    Generating or adapting equipment and technology to serve user needs.

  • Operations Analysis6

    Analyzing needs and product requirements to create a design.

  • Equipment Maintenance0

    Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

  • Equipment Selection0

    Determining the kind of tools and equipment needed to do a job.

  • Installation0

    Installing equipment, machines, wiring, or programs to meet specifications.

  • Repairing0

    Repairing machines or systems using the needed tools.

  • Science0

    Using scientific rules and methods to solve problems.

Knowledge

Organized sets of principles and facts that apply in general domains.

  • Law and Government78

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • English Language75

    Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

  • Customer and Personal Service74

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Public Safety and Security59

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Computers and Electronics56

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Administration and Management54

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Administrative53

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Education and Training50

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Telecommunications41

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Psychology40

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Mathematics38

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Communications and Media33

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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  • Therapy and Counseling30

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Transportation29

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Sociology and Anthropology28

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Foreign Language26

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Medicine and Dentistry25

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • Philosophy and Theology24

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • Economics and Accounting18

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

  • Mechanical16

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Production and Processing16

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Geography15

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Personnel and Human Resources14

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Biology13

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Chemistry13

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Physics11

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

  • History and Archeology10

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

  • Building and Construction9

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • Engineering and Technology8

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Design4

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Fine Arts4

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Sales and Marketing3

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Food Production0

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Abilities

Enduring attributes of the individual that influence performance.

  • Oral Comprehension75

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression75

    The ability to communicate information and ideas in speaking so others will understand.

  • Written Comprehension75

    The ability to read and understand information and ideas presented in writing.

  • Written Expression75

    The ability to communicate information and ideas in writing so others will understand.

  • Deductive Reasoning72

    The ability to apply general rules to specific problems to produce answers that make sense.

  • Information Ordering69

    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Problem Sensitivity69

    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Inductive Reasoning63

    The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Near Vision63

    The ability to see details at close range (within a few feet of the observer).

  • Speech Clarity63

    The ability to speak clearly so others can understand you.

  • Speech Recognition63

    The ability to identify and understand the speech of another person.

  • Category Flexibility60

    The ability to generate or use different sets of rules for combining or grouping things in different ways.

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  • Fluency of Ideas50

    The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Selective Attention50

    The ability to concentrate on a task over a period of time without being distracted.

  • Far Vision47

    The ability to see details at a distance.

  • Flexibility of Closure47

    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

  • Originality47

    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Perceptual Speed44

    The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

  • Speed of Closure41

    The ability to quickly make sense of, combine, and organize information into meaningful patterns.

  • Time Sharing41

    The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

  • Visual Color Discrimination41

    The ability to match or detect differences between colors, including shades of color and brightness.

  • Hearing Sensitivity38

    The ability to detect or tell the differences between sounds that vary in pitch and loudness.

  • Memorization38

    The ability to remember information such as words, numbers, pictures, and procedures.

  • Visualization38

    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

  • Auditory Attention31

    The ability to focus on a single source of sound in the presence of other distracting sounds.

  • Number Facility31

    The ability to add, subtract, multiply, or divide quickly and correctly.

  • Mathematical Reasoning28

    The ability to choose the right mathematical methods or formulas to solve a problem.

  • Trunk Strength28

    The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

  • Depth Perception25

    The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.

  • Extent Flexibility22

    The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

  • Glare Sensitivity22

    The ability to see objects in the presence of a glare or bright lighting.

  • Multilimb Coordination22

    The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

  • Spatial Orientation22

    The ability to know your location in relation to the environment or to know where other objects are in relation to you.

  • Wrist-Finger Speed22

    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

  • Finger Dexterity19

    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

  • Gross Body Coordination19

    The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

  • Gross Body Equilibrium19

    The ability to keep or regain your body balance or stay upright when in an unstable position.

  • Peripheral Vision19

    The ability to see objects or movement of objects to one's side when the eyes are looking ahead.

  • Rate Control19

    The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.

  • Reaction Time19

    The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.

  • Response Orientation19

    The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.

  • Stamina19

    The ability to exert yourself physically over long periods of time without getting winded or out of breath.

  • Arm-Hand Steadiness16

    The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

  • Control Precision16

    The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

  • Dynamic Strength16

    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.

  • Explosive Strength16

    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

  • Manual Dexterity16

    The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

  • Night Vision16

    The ability to see under low-light conditions.

  • Sound Localization16

    The ability to tell the direction from which a sound originated.

  • Static Strength16

    The ability to exert maximum muscle force to lift, push, pull, or carry objects.

  • Dynamic Flexibility0

    The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

  • Speed of Limb Movement0

    The ability to quickly move the arms and legs.

Work Activities

General types of job behaviors occurring on multiple jobs.

  • Getting Information91

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Documenting/Recording Information87

    Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Evaluating Information to Determine Compliance with Standards87

    Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Communicating with People Outside the Organization84

    Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

  • Processing Information84

    Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Performing for or Working Directly with the Public81

    Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Communicating with Supervisors, Peers, or Subordinates80

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Identifying Objects, Actions, and Events80

    Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Working with Computers80

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Making Decisions and Solving Problems76

    Analyzing information and evaluating results to choose the best solution and solve problems.

  • Analyzing Data or Information74

    Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

  • Monitoring Processes, Materials, or Surroundings72

    Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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  • Organizing, Planning, and Prioritizing Work70

    Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Performing Administrative Activities70

    Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Updating and Using Relevant Knowledge65

    Keeping up-to-date technically and applying new knowledge to your job.

  • Interpreting the Meaning of Information for Others63

    Translating or explaining what information means and how it can be used.

  • Providing Consultation and Advice to Others60

    Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

  • Resolving Conflicts and Negotiating with Others60

    Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Establishing and Maintaining Interpersonal Relationships59

    Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Scheduling Work and Activities57

    Scheduling events, programs, and activities, as well as the work of others.

  • Developing Objectives and Strategies51

    Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Inspecting Equipment, Structures, or Materials51

    Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

  • Judging the Qualities of Objects, Services, or People50

    Assessing the value, importance, or quality of things or people.

  • Operating Vehicles, Mechanized Devices, or Equipment50

    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

  • Developing and Building Teams49

    Encouraging and building mutual trust, respect, and cooperation among team members.

  • Thinking Creatively49

    Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Performing General Physical Activities48

    Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

  • Estimating the Quantifiable Characteristics of Products, Events, or Information45

    Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

  • Coordinating the Work and Activities of Others44

    Getting members of a group to work together to accomplish tasks.

  • Coaching and Developing Others43

    Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Training and Teaching Others43

    Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Assisting and Caring for Others42

    Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Handling and Moving Objects36

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

  • Controlling Machines and Processes34

    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

  • Guiding, Directing, and Motivating Subordinates32

    Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Selling or Influencing Others26

    Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

  • Monitoring and Controlling Resources23

    Monitoring and controlling resources and overseeing the spending of money.

  • Repairing and Maintaining Electronic Equipment23

    Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

  • Staffing Organizational Units20

    Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

  • Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment18

    Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

  • Repairing and Maintaining Mechanical Equipment17

    Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Work Styles

Personal characteristics that can affect how well someone performs a job.

  • Integrity98

    A tendency to be honest and ethical at work.

  • Attention to Detail86

    A tendency to be detail-oriented, organized, and thorough in completing work.

  • Dependability86

    A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

  • Cautiousness75

    A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

  • Self-Control61

    A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

  • Perseverance49

    A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.

  • Stress Tolerance48

    A tendency to cope and function effectively in stressful situations at work.

  • Cooperation47

    A tendency to be pleasant, helpful, and willing to assist others at work.

  • Sincerity43

    A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

  • Self-Confidence40

    A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.

  • Achievement Orientation36

    A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

  • Social Orientation36

    A tendency to seek out, enjoy, and be energized by social interaction at work.

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  • Leadership Orientation33

    A tendency to lead, take charge, offer opinions, and provide direction at work.

  • Intellectual Curiosity29

    A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.

  • Initiative22

    A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.

  • Empathy21

    A tendency to show concern for others and be sensitive to others' needs and feelings at work.

  • Humility21

    A tendency to be modest and humble when interacting with others at work.

  • Adaptability17

    A tendency to be open to and comfortable with change, new experiences, or ideas at work.

  • Tolerance for Ambiguity15

    A tendency to be comfortable with ambiguity and uncertainty at work.

  • Optimism13

    A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

  • Conventional89

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

  • Enterprising51

    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

  • Investigative35

    Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

  • Social33

    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

  • Realistic25

    Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

  • Artistic0

    Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Context

Physical and social factors that influence the nature of work.

  • Contact With Others

    • Deal With External Customers or the Public in General

      • Face-to-Face Discussions with Individuals and Within Teams

        • Importance of Being Exact or Accurate

          • Telephone Conversations

            • Work With or Contribute to a Work Group or Team

              • Dealing With Unpleasant, Angry, or Discourteous People

                • E-Mail

                  • Importance of Repeating Same Tasks

                    • Spend Time Sitting

                      • Physical Proximity

                        • Indoors, Environmentally Controlled

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                          • Frequency of Decision Making

                            • Freedom to Make Decisions

                              • Written Letters and Memos

                                • In an Enclosed Vehicle or Operate Enclosed Equipment

                                  • Conflict Situations

                                    • Coordinate or Lead Others in Accomplishing Work Activities

                                      • Impact of Decisions on Co-workers or Company Results

                                        • Spend Time Making Repetitive Motions

                                          • Consequence of Error

                                            • Outdoors, Exposed to All Weather Conditions

                                              • Time Pressure

                                                • Exposed to Extremely Bright or Inadequate Lighting Conditions

                                                  • Determine Tasks, Priorities and Goals

                                                    • Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

                                                      • Duration of Typical Work Week

                                                        • Exposed to Contaminants

                                                          • Exposed to Disease or Infections

                                                            • Exposed to Very Hot or Cold Temperatures

                                                              • Exposed to Cramped Work Space, Awkward Positions

                                                                • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

                                                                  • Level of Competition

                                                                    • Degree of Automation

                                                                      • Spend Time Bending or Twisting Your Body

                                                                        • Indoors, Not Environmentally Controlled

                                                                          • Spend Time Standing

                                                                            • Dealing with Violent or Physically Aggressive People

                                                                              • Exposed to Hazardous Equipment

                                                                                • Public Speaking

                                                                                  • Work Outcomes and Results of Other Workers

                                                                                    • Health and Safety of Other Workers

                                                                                      • Outdoors, Under Cover

                                                                                        • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

                                                                                          • Exposed to Minor Burns, Cuts, Bites, or Stings

                                                                                            • Spend Time Walking or Running

                                                                                              • Exposed to Hazardous Conditions

                                                                                                • Spend Time Kneeling, Crouching, Stooping, or Crawling

                                                                                                  • Pace Determined by Speed of Equipment

                                                                                                    • Work Schedules

                                                                                                      • In an Open Vehicle or Operating Equipment

                                                                                                        • Spend Time Keeping or Regaining Balance

                                                                                                          • Exposed to High Places

                                                                                                            • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

                                                                                                              • Exposed to Radiation

                                                                                                                • Exposed to Whole Body Vibration

                                                                                                                  • Spend Time Climbing Ladders, Scaffolds, or Poles

                                                                                                                    Typical Education Levels Reported

                                                                                                                    Education levels O*NET survey respondents in this occupation most often reported having.

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                                                                                                                    Technology Skills

                                                                                                                    Specific software and technology tools commonly used on the job.

                                                                                                                    • Data base user interface and query software

                                                                                                                      Commercial driver's license information system CDLIS, Database software, Microsoft Access, Traffic record databases

                                                                                                                    • Presentation software

                                                                                                                      Microsoft PowerPoint

                                                                                                                    • Spreadsheet software

                                                                                                                      Microsoft Excel

                                                                                                                    • Electronic mail software

                                                                                                                      Microsoft Outlook

                                                                                                                    • Optical character reader OCR or scanning software

                                                                                                                      Document scanning software

                                                                                                                    • Graphics or photo imaging software

                                                                                                                      Digital imaging system software

                                                                                                                    • Computer based training software

                                                                                                                      Driving simulators

                                                                                                                    • Office suite software

                                                                                                                      Microsoft Office software

                                                                                                                    • Operating system software

                                                                                                                      Microsoft Windows

                                                                                                                    • Word processing software

                                                                                                                      Microsoft Word

                                                                                                                    Professional Associations

                                                                                                                    Related Occupations

                                                                                                                    Detailed Work Activities

                                                                                                                    More specific, granular versions of the Work Activities above.

                                                                                                                    • Review license or permit applications.
                                                                                                                    • Collect payments for goods or services.
                                                                                                                    • Inform individuals or organizations of status or findings.
                                                                                                                    • Administer personnel recruitment or hiring activities.
                                                                                                                    • Examine financial records.
                                                                                                                    • Inspect facilities, equipment or supplies to ensure conformance to standards.
                                                                                                                    • Advise others on legal or regulatory compliance matters.
                                                                                                                    • Prepare research reports.
                                                                                                                    • Communicate with government agencies.
                                                                                                                    • Conduct eligibility or selection interviews.
                                                                                                                    • Communicate organizational policies and procedures.
                                                                                                                    • Evaluate information related to legal matters in public or personal records.
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                                                                                                                    • Implement organizational process or policy changes.
                                                                                                                    • Maintain knowledge of current developments in area of expertise.
                                                                                                                    • Stay informed about current developments in field of specialization.
                                                                                                                    • Update knowledge about emerging industry or technology trends.
                                                                                                                    • Verify accuracy of records.
                                                                                                                    O*NET in-it

                                                                                                                    This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

                                                                                                                    Based on federal labor and demographic data. Data source & methodology

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