Bill and Account Collectors

Job Zone

Job Zone 1-2: Very Little to Some Preparation Needed

Usually requires a high school diploma or GED, though some occupations may not.

Job Zones group occupations into one of five categories based on the education, experience, and training typically needed to perform them.

Tasks

Specific duties and responsibilities regularly performed in this occupation.

Record information about financial status of customers and status of collection efforts.91
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.88
Locate and monitor overdue accounts, using computers and a variety of automated systems.88
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.86
Advise customers of necessary actions and strategies for debt repayment.86
Answer customer questions regarding problems with their accounts.82
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.82
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.82
Receive payments and post amounts paid to customer accounts.80
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.74
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.74
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.72

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Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.70
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.66
Negotiate credit extensions when necessary.63

Skills

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

Active Listening72
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking72
Talking to others to convey information effectively.
Persuasion60
Persuading others to change their minds or behavior.
Social Perceptiveness60
Being aware of others' reactions and understanding why they react as they do.
Writing56
Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking53
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension53
Understanding written sentences and paragraphs in work-related documents.
Monitoring50
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation50
Bringing others together and trying to reconcile differences.
Service Orientation50
Actively looking for ways to help people.
Time Management50
Managing one's own time and the time of others.
Active Learning47
Understanding the implications of new information for both current and future problem-solving and decision-making.

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Complex Problem Solving47
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination47
Adjusting actions in relation to others' actions.
Judgment and Decision Making47
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Mathematics41
Using mathematics to solve problems.
Instructing35
Teaching others how to do something.
Systems Analysis31
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Learning Strategies28
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources28
Motivating, developing, and directing people as they work, identifying the best people for the job.
Systems Evaluation25
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Operations Monitoring22
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis16
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Management of Financial Resources13
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources13
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Troubleshooting13
Determining causes of operating errors and deciding what to do about it.
Programming6
Writing computer programs for various purposes.
Operations Analysis3
Analyzing needs and product requirements to create a design.
Equipment Maintenance0
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection0
Determining the kind of tools and equipment needed to do a job.
Installation0
Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control0
Controlling operations of equipment or systems.
Repairing0
Repairing machines or systems using the needed tools.
Science0
Using scientific rules and methods to solve problems.
Technology Design0
Generating or adapting equipment and technology to serve user needs.

Knowledge

Organized sets of principles and facts that apply in general domains.

English Language77
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Customer and Personal Service69
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics58
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting57
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Law and Government56
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Computers and Electronics53
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management52
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative52
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Production and Processing34
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Communications and Media31
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Education and Training31
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing29
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Foreign Language26
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Telecommunications23
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Psychology21
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Personnel and Human Resources19
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Sociology and Anthropology15
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Public Safety and Security14
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Engineering and Technology7
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Geography7
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Building and Construction4
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Design3
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Medicine and Dentistry3
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Therapy and Counseling3
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Food Production2
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Mechanical2
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Philosophy and Theology2
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Transportation2
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
History and Archeology1
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Biology0
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Chemistry0
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Fine Arts0
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Physics0
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

Abilities

Enduring attributes of the individual that influence performance.

Oral Comprehension69
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression69
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity66
The ability to speak clearly so others can understand you.
Speech Recognition66
The ability to identify and understand the speech of another person.
Written Comprehension66
The ability to read and understand information and ideas presented in writing.
Written Expression63
The ability to communicate information and ideas in writing so others will understand.
Near Vision56
The ability to see details at close range (within a few feet of the observer).
Category Flexibility50
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Problem Sensitivity50
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Selective Attention50
The ability to concentrate on a task over a period of time without being distracted.
Deductive Reasoning47
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning47
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

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Information Ordering47
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Number Facility44
The ability to add, subtract, multiply, or divide quickly and correctly.
Mathematical Reasoning41
The ability to choose the right mathematical methods or formulas to solve a problem.
Perceptual Speed41
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Far Vision38
The ability to see details at a distance.
Fluency of Ideas38
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality38
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Flexibility of Closure35
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Time Sharing31
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Auditory Attention28
The ability to focus on a single source of sound in the presence of other distracting sounds.
Finger Dexterity28
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Hearing Sensitivity28
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Memorization28
The ability to remember information such as words, numbers, pictures, and procedures.
Visualization28
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Speed of Closure25
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visual Color Discrimination25
The ability to match or detect differences between colors, including shades of color and brightness.
Depth Perception13
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Arm-Hand Steadiness10
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Control Precision10
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Manual Dexterity10
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Trunk Strength10
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Wrist-Finger Speed6
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Dynamic Strength3
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Dynamic Flexibility0
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Explosive Strength0
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Extent Flexibility0
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Glare Sensitivity0
The ability to see objects in the presence of a glare or bright lighting.
Gross Body Coordination0
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Gross Body Equilibrium0
The ability to keep or regain your body balance or stay upright when in an unstable position.
Multilimb Coordination0
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Night Vision0
The ability to see under low-light conditions.
Peripheral Vision0
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Rate Control0
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time0
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Response Orientation0
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Sound Localization0
The ability to tell the direction from which a sound originated.
Spatial Orientation0
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Speed of Limb Movement0
The ability to quickly move the arms and legs.
Stamina0
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Static Strength0
The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities

General types of job behaviors occurring on multiple jobs.

Working with Computers79
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Organizing, Planning, and Prioritizing Work74
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates73
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information73
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Resolving Conflicts and Negotiating with Others67
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Getting Information66
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships65
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing Administrative Activities62
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Making Decisions and Solving Problems61
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events58
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Monitoring Processes, Materials, or Surroundings55
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with People Outside the Organization53
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Updating and Using Relevant Knowledge53
Keeping up-to-date technically and applying new knowledge to your job.
Processing Information51
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Training and Teaching Others50
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Evaluating Information to Determine Compliance with Standards48
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Guiding, Directing, and Motivating Subordinates47
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Developing and Building Teams46
Encouraging and building mutual trust, respect, and cooperation among team members.
Judging the Qualities of Objects, Services, or People46
Assessing the value, importance, or quality of things or people.
Analyzing Data or Information45
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Developing Objectives and Strategies44
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Interpreting the Meaning of Information for Others44
Translating or explaining what information means and how it can be used.
Scheduling Work and Activities41
Scheduling events, programs, and activities, as well as the work of others.
Estimating the Quantifiable Characteristics of Products, Events, or Information40
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Inspecting Equipment, Structures, or Materials39
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Coaching and Developing Others38
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Performing for or Working Directly with the Public38
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Thinking Creatively35
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Assisting and Caring for Others33
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Coordinating the Work and Activities of Others33
Getting members of a group to work together to accomplish tasks.
Monitoring and Controlling Resources33
Monitoring and controlling resources and overseeing the spending of money.
Providing Consultation and Advice to Others31
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Performing General Physical Activities29
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Handling and Moving Objects25
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Selling or Influencing Others22
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Staffing Organizational Units14
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Controlling Machines and Processes11
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Repairing and Maintaining Electronic Equipment5
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment4
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Repairing and Maintaining Mechanical Equipment4
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Operating Vehicles, Mechanized Devices, or Equipment1
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Work Styles

Personal characteristics that can affect how well someone performs a job.

Dependability82
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Attention to Detail76
A tendency to be detail-oriented, organized, and thorough in completing work.
Self-Control75
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Integrity72
A tendency to be honest and ethical at work.
Perseverance71
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Stress Tolerance70
A tendency to cope and function effectively in stressful situations at work.
Social Orientation64
A tendency to seek out, enjoy, and be energized by social interaction at work.
Self-Confidence52
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Achievement Orientation50
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Initiative38
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Cautiousness33
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Adaptability31
A tendency to be open to and comfortable with change, new experiences, or ideas at work.

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Empathy21
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Cooperation16
A tendency to be pleasant, helpful, and willing to assist others at work.
Optimism15
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Leadership Orientation11
A tendency to lead, take charge, offer opinions, and provide direction at work.
Tolerance for Ambiguity10
A tendency to be comfortable with ambiguity and uncertainty at work.
Sincerity9
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

Interests (RIASEC)

Holland's six occupational interest types (RIASEC) this work tends to attract.

Conventional100
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Enterprising56
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Social38
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic18
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Artistic0
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Investigative0
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Work Context

Physical and social factors that influence the nature of work.

Contact With Others
- Constant contact with others94%
Indoors, Environmentally Controlled
- Every day96%
Dealing With Unpleasant, Angry, or Discourteous People
- Every day78%
- Once a week or more but not every day15%
Spend Time Sitting
- Continually or almost continually64%
- More than half the time36%
Telephone Conversations
- Every day80%
Importance of Repeating Same Tasks
- Extremely important61%
- Important31%
Frequency of Decision Making
- Every day77%
- Never17%
Impact of Decisions on Co-workers or Company Results
- Very important results75%
- No results14%
Importance of Being Exact or Accurate
- Extremely important51%
- Very important17%
- Important18%
- Fairly important14%
Deal With External Customers or the Public in General
- Extremely important67%
- Not important at all18%
E-Mail
- Every day62%
- Once a month or more but not every week17%
- Never16%
Time Pressure
- Once a month or more but not every week18%
- Once a year or more but not every month21%

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Face-to-Face Discussions with Individuals and Within Teams
- Every day46%
- Once a week or more but not every day11%
- Once a year or more but not every month21%
Written Letters and Memos
- Every day35%
- Once a week or more but not every day38%
- Once a year or more but not every month14%
Conflict Situations
- Every day40%
- Once a week or more but not every day12%
- Once a month or more but not every week18%
- Once a year or more but not every month26%
Level of Competition
- Extremely competitive25%
- Highly competitive24%
- Moderately competitive28%
- Slightly competitive22%
Work With or Contribute to a Work Group or Team
- Extremely important58%
- Not important at all31%
Coordinate or Lead Others in Accomplishing Work Activities
- Extremely important39%
- Very important12%
- Fairly important26%
- Not important at all15%
Determine Tasks, Priorities and Goals
- Some freedom61%
Freedom to Make Decisions
- Some freedom48%
- Limited freedom21%
Consequence of Error
- Extremely serious23%
- Serious41%
- Fairly serious20%
- Not serious at all11%
Duration of Typical Work Week
- 40 hours93%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
- Every day41%
- Never44%
Degree of Automation
- Moderately automated56%
- Slightly automated23%
Physical Proximity
- Moderately close (at arm's length)22%
- Slightly close (e.g., shared office)34%
- I work with others but not closely (e.g., private office)43%
Spend Time Making Repetitive Motions
- Continually or almost continually23%
- More than half the time18%
- Less than half the time20%
- Never39%
Work Outcomes and Results of Other Workers
- Very high responsibility17%
- High responsibility12%
- Moderate responsibility17%
- Limited responsibility23%
- No responsibility31%
Health and Safety of Other Workers
- High responsibility22%
- Moderate responsibility17%
- Limited responsibility22%
- No responsibility38%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Continually or almost continually19%
- Less than half the time34%
- Never46%
Public Speaking
- Once a year or more but not every month44%
- Never46%
Spend Time Standing
- About half the time17%
- Less than half the time43%
- Never40%
Spend Time Walking or Running
- About half the time17%
- Less than half the time36%
- Never48%
In an Enclosed Vehicle or Operate Enclosed Equipment
- Once a week or more but not every day17%
- Never83%
Exposed to Contaminants
- Once a year or more but not every month27%
- Never67%
Dealing with Violent or Physically Aggressive People
- Once a year or more but not every month26%
- Never68%
Exposed to Disease or Infections
- Never88%
Spend Time Bending or Twisting Your Body
- Less than half the time27%
- Never72%
Exposed to Minor Burns, Cuts, Bites, or Stings
- Once a year or more but not every month17%
- Never83%
Outdoors, Exposed to All Weather Conditions
- Once a year or more but not every month17%
- Never83%
Exposed to Very Hot or Cold Temperatures
- Never95%
Exposed to Extremely Bright or Inadequate Lighting Conditions
- Never98%
Indoors, Not Environmentally Controlled
- Never94%
Pace Determined by Speed of Equipment
- Not important at all96%
Exposed to Hazardous Equipment
- Never99%
Exposed to Cramped Work Space, Awkward Positions
- Never100%
Exposed to Hazardous Conditions
- Never100%
Exposed to High Places
- Never99%
Exposed to Radiation
- Never100%
Exposed to Whole Body Vibration
- Never100%
In an Open Vehicle or Operating Equipment
- Never100%
Outdoors, Under Cover
- Never100%
Spend Time Climbing Ladders, Scaffolds, or Poles
- Never100%
Spend Time Keeping or Regaining Balance
- Never100%
Spend Time Kneeling, Crouching, Stooping, or Crawling
- Never100%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
- Never100%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
- Never100%
Work Schedules
- Regular (established routine, set schedule)100%

Typical Education Levels Reported

Education levels O*NET survey respondents in this occupation most often reported having.

High school diploma or equivalent
Some college, no degree
Bachelor’s degree

Technology Skills

Specific software and technology tools commonly used on the job.

Accounting software
ADP Drive DMS for Accounting, Intuit QuickBooks, Oracle JD Edwards EnterpriseOne, Sage 50 Accounting
Presentation software
Microsoft PowerPoint
Customer relationship management CRM software
Austin Logistics CallSelect, Microsoft Dynamics, Ontario Systems FACS, Quantrax Intelec
Data base user interface and query software
Relational database software
Information retrieval or search software
LexisNexis, LexisNexis Banko, TCI XML Credit Interface, W3 Data BatchAppend411
Point of sale POS software
Columbia Ultimate Remit, System Innovators
Enterprise resource planning ERP software
Microsoft Dynamics GP, NetSuite ERP, SAP software
Medical software
Healthcare common procedure coding system HCPCS, Medical condition coding software, Medical procedure coding software, MEDITECH software
Spreadsheet software
Microsoft Excel
Categorization or classification software
Diagnostic and procedural coding software
Electronic mail software
Microsoft Outlook
Optical character reader OCR or scanning software
Optical character recognition OCR software
Document management software
Document management system software
Office suite software
Microsoft Office software
Word processing software
Microsoft Word
Time accounting software
HMS
Internet browser software
Web browser software
Access software
CU Connect processing software

Professional Associations

Organizations related to this occupation, such as industry and licensing bodies.

Related Occupations

Occupations that call for similar work and worker requirements.

Detailed Work Activities

More specific, granular versions of the Work Activities above.

Maintain financial or account records.
Monitor financial information.
Provide notifications to customers or patrons.
Negotiate financial arrangements.
Discuss account status or activity with customers or patrons.
Respond to customer problems or complaints.
Collect deposits, payments or fees.
Interview employees, customers, or others to collect information.
Obtain personal or financial information about customers or applicants.
Provide information to coworkers.
File documents or records.
Maintain medical records.

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This page incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

Based on federal labor and demographic data. Data source & methodology