Baggage Porters, Bellhops, and Concierges

Specific duties and responsibilities regularly performed in this occupation.

• Receive and mark baggage by completing and attaching claim checks.89
• Greet incoming guests and escort them to their rooms.88
• Transport guests about premises and local areas, or arrange for transportation.88
• Maintain clean lobbies or entrance areas for travelers or guests.88
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.87
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.87
• Explain the operation of room features, such as locks, ventilation systems, and televisions.86
• Assist travelers and guests with disabilities.85
• Deliver messages and room service orders, and run errands for guests.81
• Pick up and return items for laundry and valet service.79
• Act as part of the security team at transportation terminals, hotels, or similar establishments.79
• Compute and complete charge slips for services rendered and maintain records.74

Developed capacities that facilitate learning or the more rapid acquisition of knowledge.

• Service Orientation69

  Actively looking for ways to help people.

• Active Listening66

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking66

  Talking to others to convey information effectively.

• Coordination50

  Adjusting actions in relation to others' actions.

• Critical Thinking50

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Complex Problem Solving47

  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Monitoring47

  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Reading Comprehension47

  Understanding written sentences and paragraphs in work-related documents.

• Social Perceptiveness47

  Being aware of others' reactions and understanding why they react as they do.

• Time Management47

  Managing one's own time and the time of others.

• Judgment and Decision Making44

  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Writing44

  Communicating effectively in writing as appropriate for the needs of the audience.

Organized sets of principles and facts that apply in general domains.

• Customer and Personal Service90

  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language67

  Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

• Public Safety and Security60

  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Transportation60

  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

• Sales and Marketing45

  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Computers and Electronics42

  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Education and Training42

  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Telecommunications39

  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

• Mathematics36

  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Geography35

  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

• Administration and Management34

  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Administrative34

  Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Enduring attributes of the individual that influence performance.

• Oral Comprehension69

  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression69

  The ability to communicate information and ideas in speaking so others will understand.

• Trunk Strength69

  The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

• Speech Recognition63

  The ability to identify and understand the speech of another person.

• Static Strength63

  The ability to exert maximum muscle force to lift, push, pull, or carry objects.

• Multilimb Coordination56

  The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

• Speech Clarity53

  The ability to speak clearly so others can understand you.

• Extent Flexibility50

  The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

• Near Vision50

  The ability to see details at close range (within a few feet of the observer).

• Problem Sensitivity50

  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Selective Attention50

  The ability to concentrate on a task over a period of time without being distracted.

• Stamina50

  The ability to exert yourself physically over long periods of time without getting winded or out of breath.

General types of job behaviors occurring on multiple jobs.

• Performing for or Working Directly with the Public92

  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Handling and Moving Objects84

  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

• Operating Vehicles, Mechanized Devices, or Equipment82

  Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

• Getting Information81

  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Assisting and Caring for Others77

  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Inspecting Equipment, Structures, or Materials76

  Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Identifying Objects, Actions, and Events75

  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Communicating with Supervisors, Peers, or Subordinates73

  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Performing General Physical Activities72

  Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

• Communicating with People Outside the Organization70

  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Making Decisions and Solving Problems65

  Analyzing information and evaluating results to choose the best solution and solve problems.

• Controlling Machines and Processes63

  Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Personal characteristics that can affect how well someone performs a job.

• Social Orientation76

  A tendency to seek out, enjoy, and be energized by social interaction at work.

• Dependability75

  A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

• Cooperation74

  A tendency to be pleasant, helpful, and willing to assist others at work.

• Integrity57

  A tendency to be honest and ethical at work.

• Optimism56

  A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.

• Empathy51

  A tendency to show concern for others and be sensitive to others' needs and feelings at work.

• Self-Control50

  A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

• Sincerity49

  A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.

• Humility43

  A tendency to be modest and humble when interacting with others at work.

• Attention to Detail42

  A tendency to be detail-oriented, organized, and thorough in completing work.

• Stress Tolerance41

  A tendency to cope and function effectively in stressful situations at work.

• Adaptability36

  A tendency to be open to and comfortable with change, new experiences, or ideas at work.

Holland's six occupational interest types (RIASEC) this work tends to attract.

• Realistic65

  Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

• Conventional64

  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

• Social42

  Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

• Enterprising26

  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

• Artistic0

  Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

• Investigative0

  Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Physical and social factors that influence the nature of work.

• Outdoors, Exposed to All Weather Conditions

  • Every day91%

• In an Enclosed Vehicle or Operate Enclosed Equipment

  • Every day85%

• Indoors, Environmentally Controlled

  • Every day93%

• Contact With Others

  • Constant contact with others64%
  • Contact with others most of the time20%

• Deal With External Customers or the Public in General

• Freedom to Make Decisions

  • A lot of freedom38%
  • Some freedom59%

• Work With or Contribute to a Work Group or Team

  • Extremely important59%
  • Very important21%

• Telephone Conversations

  • Every day79%
  • Never18%

• Spend Time Standing

  • Continually or almost continually59%
  • More than half the time16%
  • Less than half the time16%

• Face-to-Face Discussions with Individuals and Within Teams

  • Every day60%
  • Once a month or more but not every week20%

• Physical Proximity

  • Very close (near touching)29%
  • Moderately close (at arm's length)54%
  • Slightly close (e.g., shared office)17%

• Spend Time Walking or Running

  • Continually or almost continually42%
  • More than half the time17%
  • About half the time41%

Education levels O*NET survey respondents in this occupation most often reported having.

• Less than high school diploma
• High school diploma or equivalent
• Some college, no degree

Specific software and technology tools commonly used on the job.

• Office suite software

  Corel WordPerfect Office Suite, Microsoft Office software

• Spreadsheet software

  Microsoft Excel

• Electronic mail software

  Microsoft Outlook

• Word processing software

  Microsoft Word

Organizations related to this occupation, such as industry and licensing bodies.

• Service Employees International Union
• UNITE HERE

Occupations that call for similar work and worker requirements.

• Transportation attendants, except flight attendants
• Reservation and Transportation Ticket Agents and Travel Clerks
• Parking Lot Attendants
• Hotel, Motel, and Resort Desk Clerks
• Flight Attendants
• Miscellaneous Entertainment Attendants and Related Workers
• Counter and Rental Clerks
• Transportation security screeners
• Couriers and Messengers
• Cashiers
• Taxi Drivers and Chauffeurs
• Miscellaneous food preparation and serving related workers, including dining room and cafeteria attendants and bartender helpers
• Dispatchers
• Ushers, Lobby Attendants, and Ticket Takers
• Supervisors of Transportation and Material Moving Workers
• Bus Drivers
• Food Servers, Nonrestaurant
• Stock Clerks and Order Fillers
• Miscellaneous Entertainment Attendants and Related Workers

More specific, granular versions of the Work Activities above.

• Handle luggage or other possessions for patrons.
• Provide escort or transportation.
• Clean facilities or work areas.
• Greet customers, patrons, or visitors.
• Provide attraction or event information to patrons.
• Provide patrons with directions to locales or attractions.
• Explain regulations, policies, or procedures.
• Assist individuals with special needs.
• Deliver items.
• Monitor patron activities to identify problems or potential problems.
• Maintain financial or account records.
• Provide notifications to customers or patrons.